A few days ago while I was working on my computer a pop up from Microsoft came up and locked up my computer..said I have a Trogen virus and to call an 800 number to get it fixed… they ran a scan and showed me all kinds of problems..wanted $300.00 to fix it..I was sceptical and told them I couldn’t do it then ..told me that MS had suspended my licence..told them (I would get a new computer..told me that it wouldn’t make any difference as the new one wouldn’t work either..Had my computer locked..so went ahead and paid..they played around on it for about 30 min…There are two programs on here that I did not have before and I can not remove them like I can all other programs…DELL SONIC FIREWALL and ATF CLEANER…they work fine but can’t remove them ..also removed Malwarebytes…I reinstalled that…
I still thought it a scam so called my bank the next day and fraud dept was aware of it..put a hold on my money and are investigating the problem..the money is back in my account asof now,so will have to wait..
Hope my stupidity will help someone else..I am very carefull about opening stuff and phone scams ..but I just couldn’t believe somebody could lust lock up my computer like that so my old 75 yr old brain let it go..is there a way to get those programs off my computer and are they harming anything?
One other thing,I have both TotalAV and Malwarebytes in here..is this a problem??
Thanks;
hefs
I still thought it a scam so called my bank the next day and fraud dept was aware of it..put a hold on my money and are investigating the problem..the money is back in my account asof now,so will have to wait..
Hope my stupidity will help someone else..I am very carefull about opening stuff and phone scams ..but I just couldn’t believe somebody could lust lock up my computer like that so my old 75 yr old brain let it go..is there a way to get those programs off my computer and are they harming anything?
One other thing,I have both TotalAV and Malwarebytes in here..is this a problem??
Thanks;
hefs
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