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Here I am What started out as annoying game crashing has somehow escalated into this. I don’t know how/if I can even fix it if I don’t know what’s wrong. I’m pretty desperate and appreciate any and all help.
If you receive any security warnings, or the User Account Control warning opens at any time whilst using FRST you can safely allow FRST to proceed.
FRST will open with two dialogue boxes, accept the disclaimer.
[ol]
[li]Accept the default whitelist options,[/li][li]If the additions.txt options box is not checked please select it. [/li]
[li]Then select Scan[/li][/ol]
Frst will take a few minutes to scan your computer, and when finished will produce two log files on your desktop, FRST.txt, and Addition.txt. They will display immediately on the desktop, but can be reopened later as a notepad file.
Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 07-12-2016
Ran by OWNER (administrator) on OWNER-PC (10-12-2016 23:16:14)
Running from C:\Users\OWNER\Desktop
Loaded Profiles: OWNER (Available Profiles: OWNER)
Platform: Windows 7 Ultimate Service Pack 1 (X64) Language: English (United States)
Internet Explorer Version 10 (Default browser: FF)
Boot Mode: Safe Mode (with Networking)
Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic...ery-scan-tool/
(There is no automatic fix for files that do not pass verification.)
C:\Windows\system32\winlogon.exe => File is digitally signed
C:\Windows\system32\wininit.exe => File is digitally signed
C:\Windows\SysWOW64\wininit.exe => File is digitally signed
C:\Windows\explorer.exe => File is digitally signed
C:\Windows\SysWOW64\explorer.exe => File is digitally signed
C:\Windows\system32\svchost.exe => File is digitally signed
C:\Windows\SysWOW64\svchost.exe => File is digitally signed
C:\Windows\system32\services.exe => File is digitally signed
C:\Windows\system32\User32.dll => File is digitally signed
C:\Windows\SysWOW64\User32.dll => File is digitally signed
C:\Windows\system32\userinit.exe => File is digitally signed
C:\Windows\SysWOW64\userinit.exe => File is digitally signed
C:\Windows\system32\rpcss.dll => File is digitally signed
C:\Windows\system32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\system32\Drivers\volsnap.sys => File is digitally signed
LastRegBack: 2016-12-04 20:22
==================== End of FRST.txt ============================
[HEADING=1]Additional scan result of Farbar Recovery Scan Tool (x64) Version: 07-12-2016
Ran by OWNER (10-12-2016 23:18:17)
Running from C:\Users\OWNER\Desktop
Windows 7 Ultimate Service Pack 1 (X64) (2013-01-30 17:27:45)
Boot Mode: Safe Mode (with Networking)[/HEADING]
==================== Accounts: =============================
==================== Security Center ========================
(If an entry is included in the fixlist, it will be removed.)
AV: Microsoft Security Essentials (Enabled - Up to date) {71A27EC9-3DA6-45FC-60A7-004F623C6189}
AS: Microsoft Security Essentials (Enabled - Up to date) {CAC39F2D-1B9C-4A72-5A17-3B3D19BB2B34}
AS: Windows Defender (Disabled - Out of date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
Name: VPN Client Adapter - JP
Description: VPN Client Adapter - JP
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: SoftEther VPN Project
Service: Neo_JP
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click “Action”, and then click “Enable Device”. This starts the Enable Device wizard. Follow the instructions.
Name: Security Processor Loader Driver
Description: Security Processor Loader Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: spldr
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.
==================== Event log errors: =========================
[HEADING=1]Application errors:[/HEADING]
Error: (12/10/2016 05:41:56 AM) (Source: Application Hang) (EventID: 1002) (User: )
Description: The program Explorer.EXE version 6.1.7601.17514 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 870
Start Time: 01d252cee2fa2701
Termination Time: 11
Application Path: C:\Windows\Explorer.EXE
Report Id: 66fd8912-bede-11e6-a80a-bc5ff48644ac
Error: (12/10/2016 02:29:58 AM) (Source: VSS) (EventID: 8193) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine ConvertStringSidToSid(S-1-5-21-2941685042-3306150061-3194319401-1000.bak). hr = 0x80070539, The security ID structure is invalid.
.
Error: (12/10/2016 01:14:54 AM) (Source: MsiInstaller) (EventID: 11719) (User: OWNER-PC)
Description: SA_Error1709: StandardAction(0xC00706AD): Product: AVG – Error 1719. SA_Error1719: StandardAction(0xC00706B7): The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance.
Error: (12/10/2016 12:53:07 AM) (Source: .NET Runtime) (EventID: 1022) (User: )
Description: .NET Runtime version 4.0.30319.0 - There was a failure initializing profiling API attach infrastructure. This process will not allow a profiler to attach. HRESULT: 0x80004005. Process ID (decimal): 4820. Message ID: [0x2509].
Error: (12/10/2016 12:51:07 AM) (Source: .NET Runtime) (EventID: 1022) (User: )
Description: .NET Runtime version 4.0.30319.0 - There was a failure initializing profiling API attach infrastructure. This process will not allow a profiler to attach. HRESULT: 0x80004005. Process ID (decimal): 2508. Message ID: [0x2509].
Error: (12/10/2016 12:50:33 AM) (Source: .NET Runtime) (EventID: 1022) (User: )
Description: .NET Runtime version 4.0.30319.0 - There was a failure initializing profiling API attach infrastructure. This process will not allow a profiler to attach. HRESULT: 0x80004005. Process ID (decimal): 4632. Message ID: [0x2509].
Error: (12/09/2016 11:18:22 PM) (Source: Windows Search Service) (EventID: 7042) (User: )
Description: The Windows Search Service is being stopped because there is a problem with the indexer: The catalog is corrupt.
Details:
The content index catalog is corrupt. (HRESULT : 0xc0041801) (0xc0041801)
Error: (12/09/2016 11:18:22 PM) (Source: Windows Search Service) (EventID: 7010) (User: )
Description: The index cannot be initialized.
Details:
The content index catalog is corrupt. (HRESULT : 0xc0041801) (0xc0041801)
Error: (12/09/2016 11:18:22 PM) (Source: Windows Search Service) (EventID: 3058) (User: )
Description: The application cannot be initialized.
Context: Windows Application
Details:
The content index catalog is corrupt. (HRESULT : 0xc0041801) (0xc0041801)
Error: (12/09/2016 11:18:22 PM) (Source: Windows Search Service) (EventID: 3028) (User: )
Description: The gatherer object cannot be initialized.
Context: Windows Application, SystemIndex Catalog
Details:
The content index catalog is corrupt. (HRESULT : 0xc0041801) (0xc0041801)
[HEADING=1]System errors:[/HEADING]
Error: (12/10/2016 11:18:44 PM) (Source: Service Control Manager) (EventID: 7001) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
The dependency service or group failed to start.
Error: (12/10/2016 11:18:44 PM) (Source: Service Control Manager) (EventID: 7001) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
The dependency service or group failed to start.
Error: (12/10/2016 11:18:44 PM) (Source: Service Control Manager) (EventID: 7001) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
The dependency service or group failed to start.
Error: (12/10/2016 11:17:56 PM) (Source: Service Control Manager) (EventID: 7001) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
The dependency service or group failed to start.
Error: (12/10/2016 11:17:56 PM) (Source: Service Control Manager) (EventID: 7001) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
The dependency service or group failed to start.
Error: (12/10/2016 11:17:56 PM) (Source: Service Control Manager) (EventID: 7001) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
The dependency service or group failed to start.
Error: (12/10/2016 11:17:56 PM) (Source: Service Control Manager) (EventID: 7001) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
The dependency service or group failed to start.
Error: (12/10/2016 11:17:56 PM) (Source: Service Control Manager) (EventID: 7001) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
The dependency service or group failed to start.
Error: (12/10/2016 11:17:56 PM) (Source: Service Control Manager) (EventID: 7001) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
The dependency service or group failed to start.
Error: (12/10/2016 11:16:26 PM) (Source: Service Control Manager) (EventID: 7001) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
The dependency service or group failed to start.
[HEADING=1]CodeIntegrity:[/HEADING]
Date: 2014-09-03 00:56:09.870
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\win32k.sy s because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
Date: 2014-09-03 00:56:09.761
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\win32k.sy s because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
==================== Memory info ===========================
Processor: AMD FX™-6300 Six-Core Processor
Percentage of memory in use: 20%
Total physical RAM: 8149.64 MB
Available physical RAM: 6500.41 MB
Total Virtual: 16297.47 MB
Available Virtual: 14873.64 MB
Adware Cleaner Scan. Run in Safe Mode With Networking
Please download AdwCleaner by Xplode onto your desktop.
[ul]
[li]Close all open programs and internet browsers.[/li][li]Double click on adwcleaner.exe to run the tool.[/li][li]Click on Scan button.[/li][li]When the scan has finished click on Clean button.[/li][li]Your computer will be rebooted automatically. A text file will open after the restart.[/li][li]Please post the contents of that logfile with your next reply.[/li][li]You can find the logfile at C:\AdwCleaner[S1].txt as well.[/li][/ul]
JRT Scan.Run in Safe Mode With Networking
Please download Junkware Removal Tool and save it on your desktop.
[ul]
[li]Shut down your anti-virus, anti-spyware, and firewall software now to avoid potential conflicts.[/li][li]Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click it and select Run as administrator.[/li][li]The tool will open and start scanning your system.[/li][li]Please be patient as this can take a while to complete depending on your system’s specifications.[/li][li]On completion, a log is saved to your desktop and will automatically open.[/li][li]Please post the JRT log.[/li][/ul]
Adware Removal Tool Scan.Run in Safe Mode With Networking
Download Adware removal tool to your desktop, right click the icon and select Run as Administrator.
[MEDIA=imgur]LOr0Gd7[/MEDIA]
Hit Ok.
[MEDIA=imgur]sYFsqHx[/MEDIA]
Hit next make sure to leave all items checked, for removal.
[MEDIA=imgur]8NcZjGc[/MEDIA]
The Program will close all open programs to complete the removal, so save any work and hit OK. Then hit OK after the removal process is complete, thenOK again to finish up. Post log generated by tool.
Now place Process Close into your startup folder. Boot the machine into normal mode. Then use the built in browser within the Process Close tool to download and run a full scan with Zemana Antimalware.
You can simply place the Process Close program inside of your documents folder from within safemode, right click it and create a shortcut. Then drag that shortcut into the startup folder. To open the startup folder type shell:startup into the start search box. Click the folder to open it then drag the Process close shortcut into it. Then boot windows into normal mode, this program will start automatically before anything else. You can then use the built in browser from the process close tool to download and run a full scan with Zemana antimalware. You may need to use the Portable version of the Zemana tool. Found Here.
Zemana Deep Scan. If you are unable to perform the deep scan, then just run the standard scan, this will suffice for the time being.
[ul]
[li]Right click on Zemana and run as admin.[/li][/ul]
[ul]
[li]Click the Cog/Sproket Wheel, at the top right of Zemana[/li][/ul]
[ul]
[li]Select Advanced - I have read the warning and wish to proceed.[/li][/ul]
[ul]
[li]Place a tick next to Detect Suspicious (Root CA) Certificates.[/li][/ul]
[ul]
[li]Then click the house icon in Zemana.[/li][/ul]
[ul]
[li]Then hit your start button at the lower left hand corner of your desktop.[/li][/ul]
[ul]
[li]Then left click on Computer.[/li][/ul]
[ul]
[li]Drag Local Disk C: Into the area of Zemana that reads Drag and drop files here to scan them.[/li][/ul]
[ul]
[li]http://i.imgur.com/bOVO6lY.png[/li][/ul]
[ul]
[li]Once the scan has completed click graph icon on the top right of the programs User interface.[/li][/ul]
[ul]
[li]Double click to open the latest log-file.[/li][/ul]
[ul]
[li]Copy it to your clipboard.[/li][/ul]
[ul]
[li]Post the log here in your next reply.[/li][/ul]
Download attached fixlist.txt file and save it to the Desktop. NOTE. It’s important that both files, FRST/FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system Run FRST/FRST64 and press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply.
Download attached fixlist.txt file and save it to the Desktop. NOTE. It’s important that both files, FRST/FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system Run FRST/FRST64 and press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply.
Post the log that shows the items were removed. Also, if you do not know what those programs are with the Chinese writing, then I suggest that you remove them with Geek Uninstaller in normal mode, you should be able to work in normal mode with the Process Close Tool enabled in your startup.
I believe you are referring to this. If not, I’ll put the other in my next post. Running the next step now.
[HEADING=1]AdwCleaner v6.040 - Logfile created 11/12/2016 at 00:35:41[/HEADING]
[HEADING=1]Updated on 02/12/2016 by Malwarebytes[/HEADING]
[HEADING=1]Database : 2016-12-11.2 [Server][/HEADING]
[HEADING=1]Operating System : Windows 7 Ultimate Service Pack 1 (X64)[/HEADING]
[HEADING=1]Username : OWNER - OWNER-PC[/HEADING]
[HEADING=1]Running from : C:\Users\OWNER\Desktop\adwcleaner_6.040.exe[/HEADING]
[HEADING=1]Mode: Clean[/HEADING]
[HEADING=1]Support : https://www.malwarebytes.com/support[/HEADING]
***** [ Services ] *****
[-] Service deleted: vToolbarUpdater40.2.9
[-] Service deleted: QMUdisk
[-] Service deleted: WtuSystemSupport
[-] Service deleted: Thorn
Forgot to mention that you can download the Portable Version of Zemana In Safe Mode With Networking.
Save it to your desktop.
Boot into Normal Mode.
Then run the Process Close Tool on startup, with the previous instructions.
Then Click Browse [ATTACH]1051[/ATTACH]
Then click on the Users Folder [ATTACH]1052[/ATTACH]
Then Go to Desktop [ATTACH]1053[/ATTACH]
Run the Zemana Portable App from there, if the other method fails.
You can simply run the Standard Scan to get things going if needed.
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.9 (09.30.2016)
Operating System: Windows 7 Ultimate x64
Ran by OWNER (Limited) on 2016/12/11 at 1:07:06.12
File System: 29
Successfully deleted: C:\ProgramData\DT0001.dat (File)
Successfully deleted: C:\ProgramData\DT0006.dat (File)
Successfully deleted: C:\Windows\system32\Tasks\0715avUpdateInfo (Task)
Successfully deleted: C:\Windows\Tasks\0715avUpdateInfo.job (Task)
Successfully deleted: C:\Windows\wininit.ini (File)
Successfully deleted: C:\Users\OWNER\AppData\Local\Microsoft\Windows\Tem porary Internet Files\Content.IE5\0PS72R2M (Temporary Internet Files Folder)
Successfully deleted: C:\Users\OWNER\AppData\Local\Microsoft\Windows\Tem porary Internet Files\Content.IE5\0UKZHO3F (Temporary Internet Files Folder)
Successfully deleted: C:\Users\OWNER\AppData\Local\Microsoft\Windows\Tem porary Internet Files\Content.IE5\3R7FGBQO (Temporary Internet Files Folder)
Successfully deleted: C:\Users\OWNER\AppData\Local\Microsoft\Windows\Tem porary Internet Files\Content.IE5\62AXOPQ5 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\OWNER\AppData\Local\Microsoft\Windows\Tem porary Internet Files\Content.IE5\7XHXZNJ6 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\OWNER\AppData\Local\Microsoft\Windows\Tem porary Internet Files\Content.IE5\C901234S (Temporary Internet Files Folder)
Successfully deleted: C:\Users\OWNER\AppData\Local\Microsoft\Windows\Tem porary Internet Files\Content.IE5\FZG8CKJ5 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\OWNER\AppData\Local\Microsoft\Windows\Tem porary Internet Files\Content.IE5\LIXMVQOA (Temporary Internet Files Folder)
Successfully deleted: C:\Users\OWNER\AppData\Local\Microsoft\Windows\Tem porary Internet Files\Content.IE5\PXGDB0L8 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\OWNER\AppData\Local\Microsoft\Windows\Tem porary Internet Files\Content.IE5\UK328Q8V (Temporary Internet Files Folder)
Successfully deleted: C:\Users\OWNER\AppData\Local\Microsoft\Windows\Tem porary Internet Files\Content.IE5\VSLWO5BG (Temporary Internet Files Folder)
Successfully deleted: C:\Users\OWNER\AppData\Local\Microsoft\Windows\Tem porary Internet Files\Content.IE5\ZAXT1B3Z (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\L ocal\Microsoft\Windows\Temporary Internet Files\Content.IE5\0PS72R2M (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\L ocal\Microsoft\Windows\Temporary Internet Files\Content.IE5\0UKZHO3F (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\L ocal\Microsoft\Windows\Temporary Internet Files\Content.IE5\3R7FGBQO (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\L ocal\Microsoft\Windows\Temporary Internet Files\Content.IE5\62AXOPQ5 (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\L ocal\Microsoft\Windows\Temporary Internet Files\Content.IE5\7XHXZNJ6 (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\L ocal\Microsoft\Windows\Temporary Internet Files\Content.IE5\C901234S (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\L ocal\Microsoft\Windows\Temporary Internet Files\Content.IE5\FZG8CKJ5 (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\L ocal\Microsoft\Windows\Temporary Internet Files\Content.IE5\LIXMVQOA (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\L ocal\Microsoft\Windows\Temporary Internet Files\Content.IE5\PXGDB0L8 (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\L ocal\Microsoft\Windows\Temporary Internet Files\Content.IE5\UK328Q8V (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\L ocal\Microsoft\Windows\Temporary Internet Files\Content.IE5\VSLWO5BG (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\L ocal\Microsoft\Windows\Temporary Internet Files\Content.IE5\ZAXT1B3Z (Temporary Internet Files Folder)
Is it necessary that I run zemana from process close? I just started the deepscan on a normal boot up.
No, I made those instructions assuming that things were not working in normal mode. I suppose things are getting better if you are able to do it from normal mode now?
Correcting Errors.
[ICODE]Name: Security Processor Loader Driver Description: Security Processor Loader Driver Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1} Manufacturer: Service: spldr Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24) Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed. Devices stay in this state if they have been prepared for removal. After you remove the device, this error disappears.Remove the device, and this error should be resolved.[/ICODE]
[ul]
[li]Hit the start button.[/li][li]Type Device Manager[/li][li]Open device manager.[/li][li]Click View – Show hidden devices[/li][li]Click Non Plug & Play Drivers.[/li][li]Scroll to Security Processor Loader Driver[/li][li]Right Click It – Select Uninstall[/li][li]Close Device Manager[/li][li]Then reboot your machine.[/li][li]This should be done from normal mode.[/li][/ul]
Zoek Scan
Note: Zoek Can take up to an hour to run, this is normal. Do not try and stop it even it if seems to be stalled. Let it run it’s course!
---- Can be ran from normal mode or Safe Mode with networking.-----
Disable your antivirus prior to this scan.
Download Zoek
Save the file to your desktop.
Right click Zoek.exe and run as administrator. (Xp Users double click)
Copy and paste the items in red below and paste them into Zoek.
Now hit the run script button.
The log will appear after a reboot, also you can find it on the C: drive.
Post the log in your next reply.
Fresh FRST Logs.
Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
[ul]
[li]Right-click on FRST icon and select Run as Administrator to start the tool.[/li](XP users click run after receipt of Windows Security Warning - Open File).
[li]Make sure that Addition option is checked.[/li][li]Press Scan button and wait.[/li][li]The tool will produce two logfiles on your desktop: FRST.txt, and Addition.txt.[/li][/ul]
Please Copy & Paste them into your next reply
I am signing off for the night, I will check this thread in the morning.
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