My anti-virus gets stuck on a full scan. Is this normal?

[jxdama]

Its done this twice now in the last half hour and it stops in about the same place

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[veeg]

Hello

Check for updates , if you have a notification of some go ahead and let that work.. it may help.

@PeterOz

[jxdama]

I will. Its still stuck at the same spot.

[jxdama]

IT says security intelligence is up to date last update 6-23-2023[ATTACH type=“full”]12258[/ATTACH]

[jxdama]

I hit protection updates and it says update successful 06/23/23 312pm. Still stuck

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[jxdama]

Sorry for all the messages. After i checked for updates i clicked out of the stuck screen and went to try another scan and this screen came up saying the scan is done with 332660 files scanned and no threats found

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[jxdama]

It did the same thing just now. I started a new scan after the update and it stopped at 66605 files scanned and was stuck but when i clicked out of it and went back in it says the scan was run and no threats found at 318pm

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[jxdama]

Here is the screen saying the scan is done. also, a notification on the bottom right popped up saying the scan was done and no threats found. Is it still running even though the screeb shows stuck?

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[Pyro]

Scanning for viruses usually maxes out your CPU and creates more work for itself as you do it- if you let the scan continue will it ever jump to finished? How long do you let it sit on the place it gets “stuck.”

I say “stuck” in quotes because I want to know what that means to you, what happens and what do you do?

[jxdama]

Scanning for viruses usually maxes out your CPU and creates more work for itself as you do it- if you let the scan continue will it ever jump to finished? How long do you let it sit on the place it gets “stuck.”

I say “stuck” in quotes because I want to know what that means to you, what happens and what do you do?

It was at least an hour that i waited the first time and it never moved but said it was finished when i X’ed out and started over. What i do is click out of the stuck scan and start a new one but as the screens above show when i start a new one it says the last one finished

[PeterOz]

Why are you forcing a scan to run.
It should be taking care of things by itself in the background.
You could try a scan in safe mode and see what happens.
I only force a scan on a particular file/folder that I have downloaded from the internet if I have doubts about the file.
Otherwise I let it take care of itself.

How to enter safe mode Click On Me

[jxdama]

Why are you forcing a scan to run.
It should be taking care of things by itself in the background.
You could try a scan in safe mode and see what happens.
I only force a scan on a particular file/folder that I have downloaded from the internet if I have doubts about the file.
Otherwise I let it take care of itself.

How to enter safe mode Click On Me

I didnt know it runs a scan automatic. I know its always checking for viruses.

[PeterOz]

I know its always checking for viruses.

That is a scan so to speak

[jxdama]

That is a scan so to speak

Thanks. I just thought you should run a scan every so often

[PeterOz]

As I said I only scan something I download from a site I am not sure of.