How To Remove Bitdefender

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  • Malnutrition
    PCHF Moderator
    • Jul 2016
    • 7041
    #16
    Seems to be a bit stubborn, this should nuke it for you,.

    Create a restore point prior to doing this.
    Easily create a restore point by running JRT
    Click here to download Junkware Removal Tool.

    Download Quick Diag to your desktop.
    Very Important!! – Make sure program is on your desktop.
    Disable your Antivirus/Antispyware prior to scanning.
    Right Click Run as Administrator.

    Quick Diag Fix.

    Right click on Quick Diag Run as Admin.
    Copy the text below to your clipboard.
    Click on the S within the User Interface of the program.
    Then click on Script.
    Allow completion.
    Post the log created in your next reply.

    [COLOR=rgb(0, 0, 0)]
    ============================================= Copy All Below.============================================ ==================

    Reg::
    [HKEY_LOCAL_MACHINE\SOFTWARE\Bitdefender]
    [HKEY_LOCAL_MACHINE\SOFTWARE\Bitdefender\Bitdefende r Antivirus Free]
    [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\b dredline]
    [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\v sservppl]
    [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\v sserv]
    [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\u pdatesrv]
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\updatesrv]
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\vsserv]
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\vsservppl]
    [HKEY_USERS\S-1-5-21-2171145595-3434333575-4272147619-1001\Software\Bitdefender]
    [HKEY_USERS\S-1-5-21-2171145595-3434333575-4272147619-1001\Software\Bitdefender\Bitdefender Antivirus Free]
    [HKEY_USERS\S-1-5-21-2171145595-3434333575-4272147619-1001\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\bitdefender.co.uk]
    [HKEY_USERS\S-1-5-21-2171145595-3434333575-4272147619-1001\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\bitdefender.com]
    HKEY_USERS\S-1-5-21-2171145595-3434333575-4272147619-1001\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage[www.bitdefender.co.uk]
    HKEY_USERS\S-1-5-21-2171145595-3434333575-4272147619-1001\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage[www.bitdefender.com]

    File::
    C:\ProgramData\Bitdefender
    C:\Program Files\Bitdefender Antivirus Free
    C:\ProgramData\Bitdefender\Bitdefender Antivirus Free
    C:\Users\roger\AppData\Roaming\Microsoft\Windows\S tart Menu\Programs\Bitdefender Antivirus Free.lnk
    C:\Users\roger\AppData\Roaming\OpenShell\Pinned\Bi tdefender Antivirus Free.lnk
    C:\Users\roger\AppData\Local\Microsoft\Windows\INe tCache\Low\IE\GB3E16P3\bitdefender[2].htm
    C:\Windows\Prefetch\BITDEFENDER_2019_UNINSTALL_TO-0EC64A0A.pf
    C:\Windows\Prefetch\BITDEFENDER_2019_UNINSTALL_TO-10FC212C.pf
    C:\Windows\Prefetch\BITDEFENDER_2019_UNINSTALL_TO-AE47E108.pf
    C:\Windows\Prefetch\BITDEFENDER_2020_UNINSTALL_TO-3CCE28C9.pf
    C:\Windows\Prefetch\BITDEFENDER_2020_UNINSTALL_TO-BFF7EE18.pf
    C:\Users\roger\AppData\Local\Packages\Microsoft.Wi ndows.Cortana_cw5n1h2txyewy\LocalState\AppIconCach e\110\Bitdefender_AntivirusFree
    C:\Windows\Prefetch\BITDEFENDER_ONLINE.EXE-025D7DCF.pf
    C:\Windows\Prefetch\BITDEFENDER_ONLINE.EXE-394DEC13.pf
    C:\Windows\Prefetch\BITDEFENDER_ONLINE.EXE-B99B51CA.pf
    C:\Users\roger\AppData\Local\Microsoft\Windows\INe tCache\Low\IE\S2Q1TQF7\BitdefenderLogo_white-2[1].png
    C:\Users\roger\AppData\Local\Microsoft\Windows\INe tCache\Low\IE\TZGQCNAU\BitdefenderLogo_white-2[1].png
    C:\Users\roger\AppData\LocalLow\Microsoft\Internet Explorer\DOMStore\JUM89KP7\my.bitdefender[1].xml
    C:\Users\roger\AppData\LocalLow\Microsoft\Internet Explorer\DOMStore\T37X3KZB\www.bitdefender.co[1].xml
    C:\Users\roger\AppData\LocalLow\Microsoft\Internet Explorer\DOMStore\JUM89KP7\www.bitdefender[1].xml
    C:\WINDOWS\system32\drivers\gzflt.sys
    C:\WINDOWS\system32\drivers\gemma.sys
    C:\WINDOWS\system32\drivers\bddci.sys
    C:\WINDOWS\system32\drivers\atc.sys
    C:\WINDOWS\system32\drivers\trufos.sys
    C:\WINDOWS\system32\drivers\bdelam.sys
    C:\WINDOWS\system32\drivers\edrsensor.sys

    CMD::
    rd /s /q C:\WINDOWS\Temp*
    del /f /q C:\WINDOWS\Temp*
    Clean::
    Yes
    [COLOR=rgb(0, 0, 0)]
    ============================================ Copy All Above ================================================== =========[/COLOR][/COLOR]    [COLOR=rgb(0, 0, 0)][COLOR=rgb(0, 0, 0)][/color][/color]

      Comment

      • roger_hawke
        PCHF Member
        • Nov 2016
        • 290
        #17
        mal’,

        Please see attachment - Is this what you are looking for?

          Comment

          • Malnutrition
            PCHF Moderator
            • Jul 2016
            • 7041
            #18
            You need to copy the entire content of the code box below.
            Right click Quick Diag Run as Admin
            Click the S button at the top of Quick Diag Window.
            Then click the Script Button
            A log will appear, seems like you didn’t copy the entire amount of text.
            Code:
            Reg::
[HKEY_LOCAL_MACHINE\SOFTWARE\Bitdefender]
[HKEY_LOCAL_MACHINE\SOFTWARE\Bitdefender\Bitdefender Antivirus Free]
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\bdredline]
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\vsservppl]
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\vsserv]
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\updatesrv]
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\updatesrv]
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\vsserv]
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\vsservppl]
[HKEY_USERS\S-1-5-21-2171145595-3434333575-4272147619-1001\Software\Bitdefender]
[HKEY_USERS\S-1-5-21-2171145595-3434333575-4272147619-1001\Software\Bitdefender\Bitdefender Antivirus Free]
[HKEY_USERS\S-1-5-21-2171145595-3434333575-4272147619-1001\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\bitdefender.co.uk]
[HKEY_USERS\S-1-5-21-2171145595-3434333575-4272147619-1001\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\bitdefender.com]
[HKEY_USERS\S-1-5-21-2171145595-3434333575-4272147619-1001\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\www.bitdefender.co.uk]
[HKEY_USERS\S-1-5-21-2171145595-3434333575-4272147619-1001\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\www.bitdefender.com]


File::
C:\ProgramData\Bitdefender
C:\Program Files\Bitdefender Antivirus Free
C:\ProgramData\Bitdefender\Bitdefender Antivirus Free
C:\Users\roger\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Bitdefender Antivirus Free.lnk
C:\Users\roger\AppData\Roaming\OpenShell\Pinned\Bitdefender Antivirus Free.lnk
C:\Users\roger\AppData\Local\Microsoft\Windows\INetCache\Low\IE\GB3E16P3\bitdefender[2].htm
C:\Windows\Prefetch\BITDEFENDER_2019_UNINSTALL_TO-0EC64A0A.pf
C:\Windows\Prefetch\BITDEFENDER_2019_UNINSTALL_TO-10FC212C.pf
C:\Windows\Prefetch\BITDEFENDER_2019_UNINSTALL_TO-AE47E108.pf
C:\Windows\Prefetch\BITDEFENDER_2020_UNINSTALL_TO-3CCE28C9.pf
C:\Windows\Prefetch\BITDEFENDER_2020_UNINSTALL_TO-BFF7EE18.pf
C:\Users\roger\AppData\Local\Packages\Microsoft.Windows.Cortana_cw5n1h2txyewy\LocalState\AppIconCache\110\Bitdefender_AntivirusFree
C:\Windows\Prefetch\BITDEFENDER_ONLINE.EXE-025D7DCF.pf
C:\Windows\Prefetch\BITDEFENDER_ONLINE.EXE-394DEC13.pf
C:\Windows\Prefetch\BITDEFENDER_ONLINE.EXE-B99B51CA.pf
C:\Users\roger\AppData\Local\Microsoft\Windows\INetCache\Low\IE\S2Q1TQF7\BitdefenderLogo_white-_2_[1].png
C:\Users\roger\AppData\Local\Microsoft\Windows\INetCache\Low\IE\TZGQCNAU\BitdefenderLogo_white-_2_[1].png
C:\Users\roger\AppData\LocalLow\Microsoft\Internet Explorer\DOMStore\JUM89KP7\my.bitdefender[1].xml
C:\Users\roger\AppData\LocalLow\Microsoft\Internet Explorer\DOMStore\T37X3KZB\www.bitdefender.co[1].xml
C:\Users\roger\AppData\LocalLow\Microsoft\Internet Explorer\DOMStore\JUM89KP7\www.bitdefender[1].xml
C:\WINDOWS\system32\drivers\gzflt.sys
C:\WINDOWS\system32\drivers\gemma.sys
C:\WINDOWS\system32\drivers\bddci.sys
C:\WINDOWS\system32\drivers\atc.sys
C:\WINDOWS\system32\drivers\trufos.sys
C:\WINDOWS\system32\drivers\bdelam.sys
C:\WINDOWS\system32\drivers\edrsensor.sys


CMD::
rd /s /q C:\WINDOWS\Temp\*
del /f /q C:\WINDOWS\Temp\*
###


Clean::
Yes

              Comment

              • Malnutrition
                PCHF Moderator
                • Jul 2016
                • 7041
                #19
                If that for some reason does not work, here it is in a fixlist.

                Download attached fixlist.txt file and save it to the Desktop.

                NOTE. It’s important that both files, FRST/FRST64 and fixlist.txt are in the same location or the fix will not work.

                [COLOR=rgb(184, 49, 47)]NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

                Run FRST/FRST64 and press the Fix button just once and wait.
                If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
                When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply.

                ================================================== ================================================== ====================

                Also, if that fails here it is in OTM.

                Please download OTM to your Desktop.

                [ul]
                [li]Right-click on OTM and select Run as Administrator to start the program.[/li][li]Copy the lines from the codebox to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):[/li][li]Then paste under the yellow box where it says Paste Instructions for items to be moved.[/li][/ul]
                Code:
                :Files
C:\ProgramData\Bitdefender
C:\Program Files\Bitdefender Antivirus Free
C:\ProgramData\Bitdefender\Bitdefender Antivirus Free
C:\Users\roger\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Bitdefender Antivirus Free.lnk
C:\Users\roger\AppData\Roaming\OpenShell\Pinned\Bitdefender Antivirus Free.lnk
C:\Users\roger\AppData\Local\Microsoft\Windows\INetCache\Low\IE\GB3E16P3\bitdefender[2].htm
C:\Windows\Prefetch\BITDEFENDER_2019_UNINSTALL_TO-0EC64A0A.pf
C:\Windows\Prefetch\BITDEFENDER_2019_UNINSTALL_TO-10FC212C.pf
C:\Windows\Prefetch\BITDEFENDER_2019_UNINSTALL_TO-AE47E108.pf
C:\Windows\Prefetch\BITDEFENDER_2020_UNINSTALL_TO-3CCE28C9.pf
C:\Windows\Prefetch\BITDEFENDER_2020_UNINSTALL_TO-BFF7EE18.pf
C:\Users\roger\AppData\Local\Packages\Microsoft.Windows.Cortana_cw5n1h2txyewy\LocalState\AppIconCache\110\Bitdefender_AntivirusFree
C:\Windows\Prefetch\BITDEFENDER_ONLINE.EXE-025D7DCF.pf
C:\Windows\Prefetch\BITDEFENDER_ONLINE.EXE-394DEC13.pf
C:\Windows\Prefetch\BITDEFENDER_ONLINE.EXE-B99B51CA.pf
C:\Users\roger\AppData\Local\Microsoft\Windows\INetCache\Low\IE\S2Q1TQF7\BitdefenderLogo_white-_2_[1].png
C:\Users\roger\AppData\Local\Microsoft\Windows\INetCache\Low\IE\TZGQCNAU\BitdefenderLogo_white-_2_[1].png
C:\Users\roger\AppData\LocalLow\Microsoft\Internet Explorer\DOMStore\JUM89KP7\my.bitdefender[1].xml
C:\Users\roger\AppData\LocalLow\Microsoft\Internet Explorer\DOMStore\T37X3KZB\www.bitdefender.co[1].xml
C:\Users\roger\AppData\LocalLow\Microsoft\Internet Explorer\DOMStore\JUM89KP7\www.bitdefender[1].xml
C:\WINDOWS\system32\drivers\gzflt.sys
C:\WINDOWS\system32\drivers\gemma.sys
C:\WINDOWS\system32\drivers\bddci.sys
C:\WINDOWS\system32\drivers\atc.sys
C:\WINDOWS\system32\drivers\trufos.sys
C:\WINDOWS\system32\drivers\bdelam.sys
C:\WINDOWS\system32\drivers\edrsensor.sys

:Services
vsserv
vsservppl
bdredline
updatesrv

:Reg
[-HKEY_LOCAL_MACHINE\SOFTWARE\Bitdefender]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Bitdefender\Bitdefender Antivirus Free]
[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\bdredline]
[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\vsservppl]
[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\vsserv]
[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\updatesrv]
[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\updatesrv]
[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\vsserv]
[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\vsservppl]
[-HKEY_USERS\S-1-5-21-2171145595-3434333575-4272147619-1001\Software\Bitdefender]
[-HKEY_USERS\S-1-5-21-2171145595-3434333575-4272147619-1001\Software\Bitdefender\Bitdefender Antivirus Free]
[-HKEY_USERS\S-1-5-21-2171145595-3434333575-4272147619-1001\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\bitdefender.co.uk]
[-HKEY_USERS\S-1-5-21-2171145595-3434333575-4272147619-1001\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\bitdefender.com]
[-HKEY_USERS\S-1-5-21-2171145595-3434333575-4272147619-1001\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\www.bitdefender.co.uk]
[-HKEY_USERS\S-1-5-21-2171145595-3434333575-4272147619-1001\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\www.bitdefender.com]



:Commands
[EmptyTemp]
                [ul]
                [li]Push the large [IMG alt=“moveitbtn.png”]https://www.bleepstatic.com/fhost/up.../moveitbtn.png button.[/li][li]OTM may ask to reboot the machine. Please do so if asked.[/li][li]Copy/Paste the contents under the [IMG alt=“otmresults.png”]https://www.bleepstatic.com/fhost/up...otmresults.png line here in your next reply.[/li][li]If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:_OTM\MovedFiles folder, and open the newest .log file present, and copy/paste the contents of that document back here in your next post.[/li][/ul][/IMG][/COLOR]

                  Comment

                  • roger_hawke
                    PCHF Member
                    • Nov 2016
                    • 290
                    #20
                    mal’,

                    Response to Your Post No.18

                    Let me know if OK
                    If not I’ll have a go at Post No.19.

                    --------------- QuickScript | g3n-h@ckm@n | V5_27.02.19.1 ---------------
                    ----- XP | Vista | 7 | 8 | 8.1 | 10 - 32/64 bits ----- - Start 04/08/2019 21:02:43
                    Updated 27/02/2019 | 11:10 (GMT) by g3n-h@ckm@n
                    Contact : http://www.sosvirus.net/
                    Time Zone : (UTC+00:00) Dublin, Edinburgh, Lisbon, London
                    Registry saved : C:\QuickDiag\Save\Registry [04.08.2019 @ 21_02_44]
                    C:\ProgramData\Bitdefender Not Moved ! → Reboot !
                    C:\Program Files\Bitdefender Antivirus Free Not Moved ! → Reboot !
                    C:\ProgramData\Bitdefender\Bitdefender Antivirus Free Not Moved ! → Reboot !
                    C:\Users\roger\AppData\Roaming\Microsoft\Windows\S tart Menu\Programs\Bitdefender Antivirus Free.lnk Moved Successfully
                    C:\Users\roger\AppData\Roaming\OpenShell\Pinned\Bi tdefender Antivirus Free.lnk Moved Successfully
                    C:\Users\roger\AppData\Local\Microsoft\Windows\INe tCache\Low\IE\GB3E16P3\bitdefender[2].htm Not Found !
                    C:\Windows\Prefetch\BITDEFENDER_2019_UNINSTALL_TO-0EC64A0A.pf Moved Successfully
                    C:\Windows\Prefetch\BITDEFENDER_2019_UNINSTALL_TO-10FC212C.pf Moved Successfully
                    C:\Windows\Prefetch\BITDEFENDER_2019_UNINSTALL_TO-AE47E108.pf Moved Successfully
                    C:\Windows\Prefetch\BITDEFENDER_2020_UNINSTALL_TO-3CCE28C9.pf Moved Successfully
                    C:\Windows\Prefetch\BITDEFENDER_2020_UNINSTALL_TO-BFF7EE18.pf Moved Successfully
                    C:\Users\roger\AppData\Local\Packages\Microsoft.Wi ndows.Cortana_cw5n1h2txyewy\LocalState\AppIconCach e\110\Bitdefender_AntivirusFree Moved Successfully
                    C:\Windows\Prefetch\BITDEFENDER_ONLINE.EXE-025D7DCF.pf Moved Successfully
                    C:\Windows\Prefetch\BITDEFENDER_ONLINE.EXE-394DEC13.pf Moved Successfully
                    C:\Windows\Prefetch\BITDEFENDER_ONLINE.EXE-B99B51CA.pf Moved Successfully
                    C:\Users\roger\AppData\Local\Microsoft\Windows\INe tCache\Low\IE\S2Q1TQF7\BitdefenderLogo_white-2[1].png Moved Successfully
                    C:\Users\roger\AppData\Local\Microsoft\Windows\INe tCache\Low\IE\TZGQCNAU\BitdefenderLogo_white-2[1].png Moved Successfully
                    C:\Users\roger\AppData\LocalLow\Microsoft\Internet Explorer\DOMStore\JUM89KP7\my.bitdefender[1].xml Moved Successfully
                    C:\Users\roger\AppData\LocalLow\Microsoft\Internet Explorer\DOMStore\T37X3KZB\www.bitdefender.co[1].xml Moved Successfully
                    C:\Users\roger\AppData\LocalLow\Microsoft\Internet Explorer\DOMStore\JUM89KP7\www.bitdefender[1].xml Moved Successfully
                    C:\WINDOWS\system32\drivers\gzflt.sys Not Moved ! → Reboot !
                    C:\WINDOWS\system32\drivers\gemma.sys Not Moved ! → Reboot !
                    C:\WINDOWS\system32\drivers\bddci.sys Not Moved ! → Reboot !
                    C:\WINDOWS\system32\drivers\atc.sys Not Moved ! → Reboot !
                    C:\WINDOWS\system32\drivers\trufos.sys Not Moved ! → Reboot !
                    C:\WINDOWS\system32\drivers\bdelam.sys Not Moved ! → Reboot !
                    C:\WINDOWS\system32\drivers\edrsensor.sys Not Moved ! → Reboot !
                    -------------- | CleanDisk :
                    FreeSpace : 392799
                    Cleaning…
                    FreeSpace : 392865
                    ----------(EOF)----------

                      Comment

                      • Malnutrition
                        PCHF Moderator
                        • Jul 2016
                        • 7041
                        #21
                        Have you rebooted? If not go ahead, but run the [COLOR=rgb(184, 49, 47)]new fixlist with FRST in safe mode please. Then we will go from there.[/COLOR]

                          Comment

                          • roger_hawke
                            PCHF Member
                            • Nov 2016
                            • 290
                            #22
                            mal’,

                            As requested.
                            I tried safe mode but it was taking forever to restart, (how long should I need to wait?) - so I used normal mode. (Probably not what you want)

                              Comment

                              • Malnutrition
                                PCHF Moderator
                                • Jul 2016
                                • 7041
                                #23
                                Run it in safe mode. Then run otm in normal mode.

                                  Comment

                                  • Malnutrition
                                    PCHF Moderator
                                    • Jul 2016
                                    • 7041
                                    #24
                                    First Run the Eset Antivirus removal Tool.
                                    This tool not only removes Eset but a wide range of other antivirus applications as well.

                                    ================================================== ======

                                    Stubborn bit of files here…
                                    Problem is, the Bitdefender files are running in normal mode.
                                    I just remembered a little app that should close them.
                                    Make sure that you have FRST and the new Fixlist on the desktop.
                                    Download Process close and save it to your desktop.
                                    Right Click Process close Run as Admin.
                                    Click the search button.
                                    Double click the Users folder.
                                    Then Double click on your user name.
                                    Then click on desktop.
                                    Then Right Click FRST and run as Admin.
                                    Click the Fix button.
                                    This should work since now nothing is loaded.
                                    Post the new log in your next reply.

                                      Comment

                                      • Malnutrition
                                        PCHF Moderator
                                        • Jul 2016
                                        • 7041
                                        #25
                                        Another option since the registry keys are protected.
                                        Download Power Run
                                        Unzip it to your desktop.
                                        Double click to open the program.
                                        Drag FRST64 into the open program.
                                        Then double click on FRST64 from within the power run tool.
                                        Make sure the new fixlist is on the desktop.
                                        Click the fix button.

                                          Comment

                                          • roger_hawke
                                            PCHF Member
                                            • Nov 2016
                                            • 290
                                            #26
                                            mal’,

                                            Ran OTM - (results below.)

                                            Ran Power Run (Results beneath OTM Results)

                                            Ran ESET - NO APPLICATIONS FOUND.

                                            Files moved on Reboot…
                                            Folder move failed. C:\ProgramData\Bitdefender\Bitdefender Antivirus Free\Logs\vsserv scheduled to be moved on reboot.
                                            Folder move failed. C:\ProgramData\Bitdefender\Bitdefender Antivirus Free\Logs\updatesrv scheduled to be moved on reboot.
                                            C:\ProgramData\Bitdefender\Bitdefender Antivirus Free\Logs\bdagent folder moved successfully.
                                            Folder move failed. C:\ProgramData\Bitdefender\Bitdefender Antivirus Free\Logs\vsserv scheduled to be moved on reboot.
                                            Folder move failed. C:\ProgramData\Bitdefender\Bitdefender Antivirus Free\Logs\updatesrv scheduled to be moved on reboot.
                                            Folder move failed. C:\ProgramData\Bitdefender\Bitdefender Antivirus Free\Logs scheduled to be moved on reboot.
                                            Folder move failed. C:\ProgramData\Bitdefender\Bitdefender Antivirus Free\Logs\vsserv scheduled to be moved on reboot.
                                            Folder move failed. C:\ProgramData\Bitdefender\Bitdefender Antivirus Free\Logs\updatesrv scheduled to be moved on reboot.
                                            Folder move failed. C:\ProgramData\Bitdefender\Bitdefender Antivirus Free\Logs scheduled to be moved on reboot.
                                            Folder move failed. C:\ProgramData\Bitdefender\Bitdefender Antivirus Free scheduled to be moved on reboot.
                                            Folder move failed. C:\ProgramData\Bitdefender\Bitdefender Antivirus Free\Logs\vsserv scheduled to be moved on reboot.
                                            Folder move failed. C:\ProgramData\Bitdefender\Bitdefender Antivirus Free\Logs\updatesrv scheduled to be moved on reboot.
                                            Folder move failed. C:\ProgramData\Bitdefender\Bitdefender Antivirus Free\Logs scheduled to be moved on reboot.
                                            Folder move failed. C:\ProgramData\Bitdefender\Bitdefender Antivirus Free scheduled to be moved on reboot.
                                            Folder move failed. C:\ProgramData\Bitdefender scheduled to be moved on reboot.
                                            Folder move failed. C:\Program Files\Bitdefender Antivirus Free\wslib_logs scheduled to be moved on reboot.
                                            Folder move failed. C:\Program Files\Bitdefender Antivirus Free\web\urlskip\urldb-New scheduled to be moved on reboot.
                                            Folder move failed. C:\Program Files\Bitdefender Antivirus Free\web\urlskip\urldb-New scheduled to be moved on reboot.
                                            Folder move failed. C:\Program Files\Bitdefender Antivirus Free\web\urlskip scheduled to be moved on reboot.
                                            Folder move failed. C:\Program Files\Bitdefender Antivirus Free\web\mitm_tools scheduled to be moved on reboot.
                                            Folder move failed. C:\Program Files\Bitdefender Antivirus Free\web\mitm_cache\cache2 scheduled to be moved on reboot.
                                            Folder move failed. C:\Program Files\Bitdefender Antivirus Free\web\mitm_cache\cache1 scheduled to be moved on reboot.
                                            Folder move failed. C:\Program Files\Bitdefender Antivirus Free\web\mitm_cache\cache scheduled to be moved on reboot.
                                            Folder move failed. C:\Program Files\Bitdefender Antivirus Free\web\mitm_cache\cache2 scheduled to be moved on reboot.
                                            Folder move failed. C:\Program Files\Bitdefender Antivirus Free\web\mitm_cache\cache1 scheduled to be moved on reboot.
                                            Folder move failed. C:\Program Files\Bitdefender Antivirus Free\web\mitm_cache\cache scheduled to be moved on reboot.
                                            Folder move failed. C:\Program Files\Bitdefender Antivirus Free\web\mitm_cache scheduled to be moved on reboot.
                                            Folder move failed. C:\Program Files\Bitdefender Antivirus Free\web\guster\var\tmp scheduled to be moved on reboot.
                                            Folder move failed. C:\Program Files\Bitdefender Antivirus Free\web\guster\var\tmp scheduled to be moved on reboot.
                                            Folder move failed. C:\Program Files\Bitdefender Antivirus Free\web\guster\var scheduled to be moved on reboot.
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                                            Folder move failed. C:\Program Files\Bitdefender Antivirus Free\gui\new\scripts scheduled to be moved on reboot.
                                            Folder move failed. C:\Program Files\Bitdefender Antivirus Free\gui\new\images\installer scheduled to be moved on reboot.
                                            Folder move failed. C:\Program Files\Bitdefender Antivirus Free\gui\new\images scheduled to be moved on reboot.
                                            Folder move failed. C:\Program Files\Bitdefender Antivirus Free\gui\new\fonts scheduled to be moved on reboot.
                                            Folder move failed. C:\Program Files\Bitdefender Antivirus Free\gui\new scheduled to be moved on reboot.
                                            Folder move failed. C:\Program Files\Bitdefender Antivirus Free\gui scheduled to be moved on reboot.
                                            Folder move failed. C:\Program Files\Bitdefender Antivirus Free\gemmauf\264159070190420102 scheduled to be moved on reboot.
                                            Folder move failed. C:\Program Files\Bitdefender Antivirus Free\gemmauf scheduled to be moved on reboot.
                                            Folder move failed. C:\Program Files\Bitdefender Antivirus Free\Gemma\gemma_00052_004 scheduled to be moved on reboot.
                                            Folder move failed. C:\Program Files\Bitdefender Antivirus Free\Gemma\gemma_00051_003 scheduled to be moved on reboot.
                                            Folder move failed. C:\Program Files\Bitdefender Antivirus Free\Gemma scheduled to be moved on reboot.
                                            Folder move failed. C:\Program Files\Bitdefender Antivirus Free\cryptoStorage scheduled to be moved on reboot.
                                            Folder move failed. C:\Program Files\Bitdefender Antivirus Free\bsodhandler scheduled to be moved on reboot.
                                            Folder move failed. C:\Program Files\Bitdefender Antivirus Free\bdpretrain scheduled to be moved on reboot.
                                            Folder move failed. C:\Program Files\Bitdefender Antivirus Free\bdamsi\264185853763280324 scheduled to be moved on reboot.
                                            Folder move failed. C:\Program Files\Bitdefender Antivirus Free\bdamsi scheduled to be moved on reboot.
                                            Folder move failed. C:\Program Files\Bitdefender Antivirus Free\atcuf\264159070113516399 scheduled to be moved on reboot.
                                            Folder move failed. C:\Program Files\Bitdefender Antivirus Free\atcuf\264056978665032704 scheduled to be moved on reboot.
                                            Folder move failed. C:\Program Files\Bitdefender Antivirus Free\atcuf scheduled to be moved on reboot.
                                            Folder move failed. C:\Program Files\Bitdefender Antivirus Free\antiphishing_bddci scheduled to be moved on reboot.
                                            Folder move failed. C:\Program Files\Bitdefender Antivirus Free\Active Threat Control\atc_01752_033 scheduled to be moved on reboot.
                                            Folder move failed. C:\Program Files\Bitdefender Antivirus Free\Active Threat Control\atc_01751_032 scheduled to be moved on reboot.
                                            Folder move failed. C:\Program Files\Bitdefender Antivirus Free\Active Threat Control scheduled to be moved on reboot.
                                            Folder move failed. C:\Program Files\Bitdefender Antivirus Free scheduled to be moved on reboot.
                                            Registry entries deleted on Reboot…

                                            [COLOR=rgb(184, 49, 47)]RESULTS OF POWER RUN

                                            Result of scheduled files to move (Boot Mode: Normal) (Date&Time: 05-08-2019 10:14:19)
                                            C:\ProgramData\Bitdefender => Could not move
                                            C:\Program Files\Bitdefender Antivirus Free => Could not move
                                            C:\ProgramData\Bitdefender\Bitdefender Antivirus Free => Could not move
                                            C:\Users\roger\AppData\Roaming\Microsoft\Windows\S tart Menu\Programs\Bitdefender Antivirus Free.lnk => moved successfully
                                            C:\WINDOWS\system32\drivers\gzflt.sys => Could not move
                                            C:\WINDOWS\system32\drivers\gemma.sys => Could not move
                                            C:\WINDOWS\system32\drivers\bddci.sys => Could not move
                                            C:\WINDOWS\system32\drivers\atc.sys => Could not move
                                            C:\WINDOWS\system32\drivers\trufos.sys => Could not move
                                            C:\WINDOWS\system32\drivers\bdelam.sys => Could not move
                                            C:\WINDOWS\system32\drivers\edrsensor.sys => Could not move
                                            Result of scheduled keys to remove after reboot:
                                            HKEY_LOCAL_MACHINE\SOFTWARE\Bitdefender => could not remove, key could be protected
                                            HKEY_LOCAL_MACHINE\SOFTWARE\Bitdefender\Bitdefende r Antivirus Free => could not remove, key could be protected
                                            HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\b dredline => could not remove, key could be protected
                                            HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\v sservppl => could not remove, key could be protected
                                            HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\v sserv => could not remove, key could be protected
                                            HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\u pdatesrv => could not remove, key could be protected
                                            HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\updatesrv => could not remove, key could be protected
                                            HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\vsserv => could not remove, key could be protected
                                            HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\vsservppl => could not remove, key could be protected
                                            HKEY_USERS\S-1-5-21-2171145595-3434333575-4272147619-1001\Software\Bitdefender => removed successfully
                                            “HKEY_USERS\S-1-5-21-2171145595-3434333575-4272147619-1001\Software\Bitdefender\Bitdefender Antivirus Free” => not found
                                            ==== End of Fixlog 10:14:23 ====[/COLOR]

                                              Comment

                                              • Malnutrition
                                                PCHF Moderator
                                                • Jul 2016
                                                • 7041
                                                #27
                                                Install Comodo Programs Manager.
                                                Then reboot.
                                                Then reinstall Bitdefender
                                                Then you should be able to do a complete uninstall of the program via Comodo Programs manager.
                                                Then run the FRST fix to clean up anything remaining.

                                                  Comment

                                                  • Malnutrition
                                                    PCHF Moderator
                                                    • Jul 2016
                                                    • 7041
                                                    #28
                                                    If that fails, then reinstall Bitdefender.
                                                    Then use Geek Uninstaller Force Removal mode.

                                                      Comment

                                                      • roger_hawke
                                                        PCHF Member
                                                        • Nov 2016
                                                        • 290
                                                        #29
                                                        mal’,
                                                        Comodo not compatible with Windows version apparently.

                                                          Comment

                                                          • Malnutrition
                                                            PCHF Moderator
                                                            • Jul 2016
                                                            • 7041
                                                            #30
                                                            Reinstall bitdefender then use force removal with geek uninstaller, then use the bitdefender removal tool. Then run the FRST fix to clean up anything remaining.

                                                              Comment

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