bluetooth connection not showing

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  • scottzachary
    PCHF Member
    • Dec 2023
    • 5

    #1

    bluetooth connection not showing

    Hello all, I’m trying to connect an xbox controller to my pc. The pc is showing tons of other bluetooth connections but not the controller, however, the controller does in fact connect to other devices,. I’ve tried restarting both the controller and the pc several times, checking for driver updates (and even reverting updates), I have even resorted to uninstalling and reinstalling certain drivers and nothing seems to work if anyone would be willing to help troubleshoot this I would really appreciate it (also i was not aware this would post in the operating systems section thats my bad)
  • Bruce
    PCHF Moderator
    • Oct 2017
    • 10702

    #2
    we have a couple of members with skin in this area, let’s get their eyes on this - @Bastet @Pyro

    Comment

    • Pyro
      PCHF Member
      • Jan 2019
      • 1189

      #3
      Which Xbox controller is it? There are so many models out at this point I’m having difficulty keeping them straight.

      Comment

      • scottzachary
        PCHF Member
        • Dec 2023
        • 5

        #4
        Originally posted by Pyro
        Which Xbox controller is it? There are so many models out at this point I’m having difficulty keeping them straight.
        My bad I should’ve clarified but it is an xbox x|s series wireless controller (basically the most standard one)

        Comment

        • Bastet
          PCHF Member
          • Aug 2016
          • 1515

          #5
          Not all xBox controllers can connect to Windows & some require a specific dongle. Can you connect via cable OK?
          Is there any error message when connecting via BT?
          Have you pressed the sync button on the controller then placed the pc/BT is Sync mode?
          Is the controller’s firmware up to date?

          Which Windows version are you running?

          Comment

          • scottzachary
            PCHF Member
            • Dec 2023
            • 5

            #6
            Originally posted by Bruce
            we have a couple of members with skin in this area, let’s get their eyes on this - @Bastet Davratli
            Davratli

            [/QUOTE]
            Originally posted by Bastet
            Not all xBox controllers can connect to Windows & some require a specific dongle. Can you connect via cable OK?
            Is there any error message when connecting via BT?
            Have you pressed the sync button on the controller then placed the pc/BT is Sync mode?
            Is the controller’s firmware up to date?

            Which Windows version are you running?
            I’ve connected before using both BT and a dongle, there are no messages it just does not show up in the bluetooth search, yes I am using the sync button to try to connect, I’m not sure about firmware but it worked just a few days ago and i dont think there has been an update since? and im on windows 10 2h22

            Comment

            • phillpower2
              PCHF Administrator
              • Sep 2016
              • 15209

              #7
              Download then run Speccy ( free ) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

              Only chiming in here as I had a similar thing happen and the Grandson figured it out, in my case every now and then Windows for some reason would identify the controller as an audio device and it then wouldn`t work, from memory I seem to recall that he clicked on the audio settings tab, bottom right of the taskbar and again only from memory I think that he changed a setting back to USB device and the controller started working again, this may not be the issue here though.

              Comment

              • scottzachary
                PCHF Member
                • Dec 2023
                • 5

                #8
                Originally posted by phillpower2
                Download then run Speccy ( free ) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

                Only chiming in here as I had a similar thing happen and the Grandson figured it out, in my case every now and then Windows for some reason would identify the controller as an audio device and it then wouldn`t work, from memory I seem to recall that he clicked on the audio settings tab, bottom right of the taskbar and again only from memory I think that he changed a setting back to USB device and the controller started working again, this may not be the issue here though.
                http://speccy.piriform.com/results/s...aTjXeNyqWgyRE3 i think thats correct?

                Comment

                • Malnutrition
                  PCHF Moderator
                  • Jul 2016
                  • 7045

                  #9
                  1. Uninstall your existing bluetooth stack (driver software that came with the bluetooth adapter).
                  2. Reboot your computer and click β€œCancel” when Windows asks for the driver.
                    3.Run BluetoothDriverInstaller.exe and follow instructions of the wizard.

                  Download and install the BluetoothDriverInstaller_x64.exe this tool will usually find a decent generic blue tooth driver for your machine.

                  Comment

                  • scottzachary
                    PCHF Member
                    • Dec 2023
                    • 5

                    #10
                    Originally posted by Malnutrition
                    1. Uninstall your existing bluetooth stack (driver software that came with the bluetooth adapter).
                    2. Reboot your computer and click β€œCancel” when Windows asks for the driver.
                      3.Run BluetoothDriverInstaller.exe and follow instructions of the wizard.

                    Download and install the BluetoothDriverInstaller_x64.exe this tool will usually find a decent generic blue tooth driver for your machine.
                    that worked!! thank you for the help! +1

                    Comment

                    • phillpower2
                      PCHF Administrator
                      • Sep 2016
                      • 15209

                      #11
                      Will leave Mal to look after you but will mention one thing that will cause you issues;
                      Microsoft Bluetooth LE Enumerator

                      Comment

                      • Malnutrition
                        PCHF Moderator
                        • Jul 2016
                        • 7045

                        #12
                        Glad to have helped. Thanks for letting us know.

                        Comment

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