Network connection(s) keep going to 'sleep'?

[Plecotus]

Hi!

So I have a brand new HP EliteOne 800 G5 all-in-one running Windows 11 Pro 22H2, all the latest drivers installed, and running into an annoying snag:

The wired network adapter seems to go to ‘sleep’ after a while where the symptoms are that the adapter still shows as ‘connected’, both on the computer itself as on the switch port its wired into. But no network/internet connectivity. Ways I’ve found to ‘wake it up’ and re-establish network connectivity is:

1. reboot PC (not preferred because it runs a bunch of software/tools that take a while to load and log back into)
2. Disable/re-enable the network adapter from network advanced settings
3. Bounce the switch port (disable/re-enable) from the switch’s configuration pages
4. Unplug and reconnect the cable

Either one of them is a hassle because I often rely on accessing this computer remotely via remote desktop software which means having to log into the switch it connects to and bounce the port before I can connect to the computer, as well as the computer losing connectivity to other networked devices/services resulting it in throwing a bunch of ‘lost connectivity to…’ and ‘could not connect to…’ pop-ups.

The computer also has built-in WiFi which is setup to ‘connect automatically’, yet the WiFi adapter seems to suffer the same issue as the wired adapter where it will disconnect after a while and not automatically re-connect.

The computer is set to NOT go to sleep.
The network adapter has power management DISabled.

I could probably write a quick script and have task manager run it periodically to reset the network adapter but I much rather know what is going on and fix it properly.

Anyone any ideas?

[Malnutrition]

Open your device manager,. right click your ethernet/wireless driver. Go to power management. uncheck Allow the computer to turn off this device to save power.

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[Plecotus]

Open your device manager,. right click your ethernet/wireless driver. Go to power management. uncheck Allow the computer to turn off this device to save power.

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Thanks for getting back to me @Malnutrition ,

I had thought of this and as pointed out in my original post I already checked and made sure the network adapter has power management disabled (y).

[Rustys]

What were the results of the instruction give on the other forums you posted this on?

Are you loosing connection to the network or to the remote systems that you are attempting to connect to?

Could be on their side that the connection is lost possibility due to a misconfiguration. So many different things can cause this.

Let’s look here and see if this helps.

go into the control panel
look for Device Manager and open
Under Network find you network card
Select the Advanced tab
See if there are the two Wake on
If there is set to enable

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[Plecotus]

What were the results of the instruction give on the other forums you posted this on?

Are you loosing connection to the network or to the remote systems that you are attempting to connect to?

Could be on their side that the connection is lost possibility due to a misconfiguration. So many different things can cause this.

Let’s look here and see if this helps.

go into the control panel
look for Device Manager and open
Under Network find you network card
Select the Advanced tab
See if there are the two Wake on
If there is set to enable

[ATTACH type=“full” width=“294px” alt=“1673366860135.png”]11302[/ATTACH]

Hi @Rustys ,

as suggested by someone somewhere else I disabled following in the adapter’s advanced properties:

• Energy Efficient Ethernet
• Ultra Low Power Mode
• System Idle Power Saver

Too early to tell if it made a difference. Will have to give it a little time and see. Should know by morning if it’s still online by the time I wake up.

The ‘Wake on Pattern Match’ and ‘Wake on Magic Packet’ properties were also already enabled (didn’t touch those).

The issue is definitely local to that one computer. I have two others (though different models, yet also Win11) that do not have any issues.
This particular PC loses all network, including internet access, not just the remote connections to other network services in the LAN.
Switch ports for all the PC’s are configured identically although one thing I have not tried yet is patch it to a different port to rule out a hardware issue with that particular switch port.

[Rustys]

Do you have the system on static IP address and or Dynamic IP address.

Let us know how things go.

[PeterOz]

check network settings in bios

[Plecotus]

Do you have the system on static IP address and or Dynamic IP address.

Let us know how things go.

The system is on DHCP, but with a ‘static’ reservation set on the server side (so it does effectively always get the same IP).

It seemed to have remained up and available for >24hrs but then something else happened and the computer locked up/frooze this morning so I had the PC rebooted and I’m just going to verify the network connectivity again over the next 24-48hrs without anyone else logging into or using the system.

Will post outcome here.

[Plecotus]

check network settings in bios

hi @PeterOz ,

which BIOS setting(s) in particular did you have in mind that would need checking?

[Rustys]

Please do not quote every post all you need to do is type in the response box as to we read ever thread each time to make sure that nothing is missed.

You might want to configure the system to only use that static IP and make sure that no other system uses that IP address.

[Rustys]

Following instruction elsewhere closing thread.