New Ethernet cabling installed at home - download speeds slower than upload speeds

[PeterOz]

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Plug a cable direct from modem/router to computer
Test

[Mandeep_Sheera]

@Mandeep Sheera - those bends in the ethernet cable are fine, and normal. easily within tolerances.
plus, cable issues don’t just affect one speed, like downloads, it would affect up and down speeds,

download speeds at work, I get 200Mbps and at home, 50Mbps - so your nearly 300Mbps is bloody fantastic by Australian standards.

do you know what were the speeds before the cable work was done?

+1 with Mal - you never get the advertised plan speeds and they fluctuate wildly at different times of the day. even FTTP, unless dedicated, is shared with others in the building, street, neighbourhood.

@Bruce :-

Good morning. Thank you for your detailed reply.

I appreciate your knowledge about cable bends. I wasn’t sure just how tolerant the cables would be with regards to bends in the cabling.

As I said to @Malnutrition - I’m paying for a dedicated FTTP 1GB service. It’s not shared with anyone in the neighbourhood.

I think I will speak to my Internet Service Provider today about this. Perhaps it’s something at their end.

I’m paying for a dedicated service so the speeds shouldn’t fluctuate this wildly.

I will keep you posted. Thanks.

[Mandeep_Sheera]

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Plug a cable direct from modem/router to computer
Test

@PeterOz - good morning from the UK.

I will do this today and test. Will report back. Thanks.

[Bruce]

you are correct, a dedicated connection should be providing a similar download speed that you are getting on your upload speeds.
it’s as if you are being throttled for some reason.

at work we recently got a dedicated fibre to the premise connection, at 200 down and 200 up.
the first couple of days after installation saw no improvement until I rang the provider and they had to reboot something their end.

[Mandeep_Sheera]

you are correct, a dedicated connection should be providing a similar download speed that you are getting on your upload speeds.
it’s as if you are being throttled for some reason.

at work we recently got a dedicated fibre to the premise connection, at 200 down and 200 up.
the first couple of days after installation saw no improvement until I rang the provider and they had to reboot something their end.

@Bruce - that’s my point. I thought I was correct with my thoughts.

Dedicated service means exactly that. The fluctuating speed is too high. If it was 700mb or something, then I could understand the slight difference.

But only 200 down or 300 down to nearly 950 up. Throttling. Perhaps?

Or a dodgy something at the ISP end. Will call them and report back. Thank you again.

I thought I was going mad with this. I’m paying for 1gb down/1gb up.

Much appreciated.

[Bruce]

no sweat, and get back to us when you have some news. (y)

[PeterOz]

If download speed is correct after plugging straight to modem/router
Next step is to plug computer direct to switch
Test

[Mandeep_Sheera]

If download speed is correct after plugging straight to modem/router
Next step is to plug computer direct to switch
Test

@PeterOz - the computer is already plugged into the switch at the moment. But I will test by plugging into the router directly. Thanks.

[Mandeep_Sheera]

you are correct, a dedicated connection should be providing a similar download speed that you are getting on your upload speeds.
it’s as if you are being throttled for some reason.

at work we recently got a dedicated fibre to the premise connection, at 200 down and 200 up.
the first couple of days after installation saw no improvement until I rang the provider and they had to reboot something their end.

Hi @Bruce. Good afternoon from the UK.

Since I last posted and replied to you, I was asked my ISP to reset the ONT (the box where the FTTP line) feeds into my home.

All done. Now I need to wait for 24 hours to see how things pan out and hopefully, settle down. Will keep you posted/updated.

Cheers. Mandeep.

[Bruce]

thanks for the info.
fingers crossed!

[Mandeep_Sheera]

Hello everyone. Good afternoon.

Since my last reply; I’ve reset the ONT. I’ve also upgraded my network card in my PC.

Things are so much better now.

A huge thanks to everyone that helped with my post. All the suggestions were really helpful. Much appreciated.

Screenshots of speed test attached.

Thanks again for all the helpful information and responses.

Mandeep.