Constant WIFI issues!!

[Rustys]

@Evan Omo would you mind putting a second look at this thanks.

Just to confirm do you have a modem and a router or a just a modem?

When you put in the new WiFi device you did remove the old one and software?
Should not make a difference yet windows is windows.

Hare you tried removing the network references in Device Manager?

To remove them use the information under [COLOR=rgb(65, 168, 95)]Step One B In Speeding Up Your Internet Connection. Uninstalling Your Network Drivers. with in this resource.

https://pchelpforum.net/resources/how-to-speed-up-your-internet-connection.121/

While in Device Manager go under View and select Show Hidden Devices.

We suggest that you change the Windows Power Plan to Balanced, High Performance is a form of overclocking that is known to cause stability and overheating issues and the setting should only be used for gaming type notebooks that have a discrete GPU that needs the extra power.

If the system was close enough would suggest try connecting via cable directly to the modem to see if the same thing happens.[/COLOR]

[PabloWhiteo]

@Evan Omo would you mind putting a second look at this thanks.

Just to confirm do you have a modem and a router or a just a modem?

When you put in the new WiFi device you did remove the old one and software?
Should not make a difference yet windows is windows.

Hare you tried removing the network references in Device Manager?

To remove them use the information under [COLOR=rgb(65, 168, 95)]Step One B In Speeding Up Your Internet Connection. Uninstalling Your Network Drivers. with in this resource.

https://pchelpforum.net/resources/how-to-speed-up-your-internet-connection.121/

While in Device Manager go under View and select Show Hidden Devices.

We suggest that you change the Windows Power Plan to Balanced, High Performance is a form of overclocking that is known to cause stability and overheating issues and the setting should only be used for gaming type notebooks that have a discrete GPU that needs the extra power.

If the system was close enough would suggest try connecting via cable directly to the modem to see if the same thing happens.
[/COLOR]

[COLOR=rgb(65, 168, 95)]
Hey there, many thanks for your response.

1- I have a router only, provided by Talk Talk with the internet
2. the same issue was happening with the 1st wifi device, so i don’t think adding the 2nd was the issue. plus the 1st was a wifi dongle
3. Step One B is just renewing the drivers, I already have the latest drivers for this device, but again, the issue was present in both wifi devices so I dont think drivers are the problem as both were running on latest drivers (windows is also fully up to date)
4. My pc is a gaming rig which is overclocked already and power management not an issue
5. internet is fine when connected via ethernet so its definitely a wifi issue.

thank you
p[/color]

[Rustys]

Two things else to try.

1. Create a second user to see if this still happens this would tell us that there is an issue with the primary user.
2. Remove the over clocking and run stock and renew and refresh the drives and see if it makes a difference.
   When a system is overclocked it can make it unstable.

[PabloWhiteo]

Two things else to try.

1. Create a second user to see if this still happens this would tell us that there is an issue with the primary user.
2. Remove the over clocking and run stock and renew and refresh the drives and see if it makes a difference.
   When a system is overclocked it can make it unstable.

Hello and thank you for your response

1. It happens on mine and my gf account so it’s not limited to a single account.
2. This issue was happening when my overclock was taken back to stock, about 3 weeks ago, because I was having overheating issues with the pc.

Like today it was working for about 30mims and then for no reason it just stops Internet. Still connected, but no Internet.

It’s so random

Thanks.

[Rustys]

@phillpower2 would you mind putting a fresh set of eyes here.

[Evan_Omo]

Hi,

What does your IP configuration show?

Your IP properties should like these screenshots below:

[ATTACH type=“full”]6356[/ATTACH]

[ATTACH type=“full”]6357[/ATTACH]

[PabloWhiteo]

Hi,

What does your IP configuration show?

Your IP properties should like these screenshots below:

[ATTACH type=“full” alt=“1588741739433.png”]6356[/ATTACH]

[ATTACH type=“full” alt=“1588741755006.png”]6357[/ATTACH]

Thank you for your response
[ATTACH type=“full”]6359[/ATTACH][ATTACH type=“full”]6360[/ATTACH]
[ATTACH type=“full”]6361[/ATTACH][ATTACH type=“full”]6362[/ATTACH]
Please screenshot images above. The whole time I was doing this the WIFI was connected to my TalkTalk router but no internet access.

Thank you
P

[Evan_Omo]

Does your Wi-Fi adapter have the IP address configured to obtain IP address automatically?

Are you running Windows 10 version 1909?

[PabloWhiteo]

Does your Wi-Fi adapter have the IP address configured to obtain IP address automatically?

Are you running Windows 10 version 1909?

Hello Evan, many thanks for your reply.

How would I check the WIFI adaptor settings for IP config? My version of windows is 1903.

The main issue is this error is intermittent, so sometimes the wifi will work, other times it wont. although have to say, it hasnt worked at all for a few weeks now.

[Evan_Omo]

You need to right click on your Wi-Fi adapter, go to Properties and click on the IPv4 configuration and make sure the Obtain IP address is configured for Automatic configuration like in your screenshot above. I am not sure if that was for your Ethernet adapter or your Wi-Fi adapter.

You should update your system to 1909. Download the Media Creation Tool and update your system to 1909 and see if there is any improvement.

[PabloWhiteo]

You need to right click on your Wi-Fi adapter, go to Properties and click on the IPv4 configuration and make sure the Obtain IP address is configured for Automatic configuration like in your screenshot above. I am not sure if that was for your Ethernet adapter or your Wi-Fi adapter.

You should update your system to 1909. Download the Media Creation Tool and update your system to 1909 and see if there is any improvement.

Hello Evan, many thanks for your response.

I am just updating windows now to 1909 so will report on that separately.

As you will see from the pic below, the wifi connects to router no problem, and is set to obtain ip auto, but just has zero internet access

[ATTACH type=“full”]6367[/ATTACH]

[Evan_Omo]

Ok, let me know if updating to Windows 10 version 1909 makes any difference with your Internet connection.

[phillpower2]

Any update PabloWhiteo?

[PabloWhiteo]

Any update PabloWhiteo?

sorry i have been away. so far, updating to windows 1909 appears to have resolved the issue. However, this is usually what happens, it works for a few weeks then out of nowhere it just stops, so the jury is still out for now

[phillpower2]

No problem and thanks for taking time out to get back to us (y)

We will mark your thread as having been answered but any trouble with the exact same issue don`t hesitate to PM a member of staff and ask for the thread to be reopened for you.