Computer won't connect to Internet and displays "IP Helper Service Not Running"

[jmarket]

I’m going to tag @Samuria to assist you.

[Rustys]

Does this happen at their residence only?
Have you tried to see if it makes a proper connection at yours?
When was the last time the modem, router was rebooted/power-cycled?
Is the port they a connected to working?
Are the lights on for the port on the system and the modem and or router?
What are the light on the Modem and one the router showing?

[Nick]

It is only at their house, and it’s only her computer (which is connected by ethernet to the router) and the other computer in their house that’s connected to ethernet is working fine with 100+ mbps. The router/modem was power cycled yesterday when I was troubleshooting. I haven’t checked if the port is properly functioning. This is what they have: http://www.ebay.com/itm/232054910659 and the lights on the front show normal operation, but like I said, I haven’t checked the lights on the port or the condition of the port

Sent from my SAMSUNG-SM-G920A using Tapatalk

[Malnutrition]

Net Adapter Repair!

Download the Net Adapter Repair All In One Please use this direct link

Save the application to your desktop, right click and run as administrator.

Note: Your ethernet cable must be plugged in during this process!!

Click the Advanced repair.

[MEDIA=imgur]sWXKRBM[/MEDIA]

[ul]
[li]Click OK at the prompt to continue.[/li][li]The program will need to reboot your machine, allow it to do so.[/li][li]Check your issue.[/li][li]If the issue still persist re-open (as administrator) the tool, check all boxes in the picture below.[/li][/ul]

[MEDIA=imgur]rgoQl1n[/MEDIA]

Click Run All Selected.

Any prompts like the one below, select All Network Adapters.

[MEDIA=imgur]LeQsE0q[/MEDIA]

Once you are prompted to restart the do so.

[MEDIA=imgur]tuD0mCA[/MEDIA]

Check your issue. report back.

[Nick]

My neighbor had her old (professional) IT guy come in and fix it. Not sure how he did it, but it works now. Thanks for the help tho!

Sent from my SAMSUNG-SM-G920A using Tapatalk

[jmarket]

Glad you got it fixed

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any staff member a Personal Message (PM) that you would like this topic re-opened.