Slow Internet, possible bottleneck?

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  • Lookalike
    PCHF Member
    • Jan 2025
    • 18
    #1

    Slow Internet, possible bottleneck?

    Hi there!

    Recently my broadband (TalkTalk, in the UK) was upgraded to fiber and all my device were showing 140+ speeds, except my PC which was only around 20/30 mbps. I thought it could be my wifi card (Quallcomm Aetheros AR9287) so i bought a TP-Link AC600 wireless dongle but this didn’t change anything. Now I’ve got a TP-Link TL-PA4010P KIT AV600 powerline network and this is still showing the same speeds. I’ve tried scanning for malware, updating all my drivers and flushing the DNS with no results and I’m completely stuck for what’s causing the slow speeds.

    If anyone has some other ideas I could try id love to hear them.
    Tags: None
    • veeg
      PCHF Director
      • Jul 2016
      • 8982
      #2
      Hello

      Do you know what plan you have with the provider since they went to fiber ?

        Comment

        • Lookalike
          PCHF Member
          • Jan 2025
          • 18
          #3
          Originally posted by veeg
          Hello

          Do you know what plan you have with the provider since they went to fiber ?
          What kind of info would you be looking for? What kind of thing on the plan would effect the speed on one device? The speed on my PC didn’t change since the upgrade. And it isn’t affected but the number of devices in the house either.
          Thanks for the reply though

            Comment

            • Bruce
              PCHF Moderator
              • Oct 2017
              • 10702
              #4
              To test the wifi isn’t the sole thing to look into, have you connected the PC straight to the modem/router via an ethernet cable?

                Comment

                • Lookalike
                  PCHF Member
                  • Jan 2025
                  • 18
                  #5
                  Originally posted by Bruce
                  To test the wifi isn’t the sole thing to look into, have you connected the PC straight to the modem/router via an ethernet cable?
                  I just hooked up a gigabit ethernet cable across the house and that got me 37 mbps down (better than wifi or powerline network) however still not nearly as high as my other devices

                    Comment

                    • Malnutrition
                      PCHF Moderator
                      • Jul 2016
                      • 7045
                      #6
                      Hello, please download the attached batch file.
                      Click Me To Download
                      Unzip to your desktop.
                      Right click and run as admin.
                      Select Option one, gather logs,
                      This will create a new file on your desktop named PCHF.txt
                      Attach that in your next reply.

                      Also, select option 2 install speccy.

                      [ul]
                      [li]run the program.[/li][li]Upon Completion:[/li][li]Hit File[/li][li]Publish Snap Shot[/li][li]A link will appear, post that link.[/li][/ul]

                        Comment

                        • Lookalike
                          PCHF Member
                          • Jan 2025
                          • 18
                          #7
                          Originally posted by Malnutrition
                          Hello, please download the attached batch file.
                          Click Me To Download
                          Unzip to your desktop.
                          Right click and run as admin.
                          Select Option one, gather logs,
                          This will create a new file on your desktop named PCHF.txt
                          Attach that in your next reply.

                          Also, select option 2 install speccy.

                          [ul]
                          [li]run the program.[/li][li]Upon Completion:[/li][li]Hit File[/li][li]Publish Snap Shot[/li][li]A link will appear, post that link.[/li][/ul]
                          http://speccy.piriform.com/results/ULykIOJ6FMUg0rVBjG2ZMee

                            Comment

                            • Bruce
                              PCHF Moderator
                              • Oct 2017
                              • 10702
                              #8
                              Some theories…
                              Go into your network adapter settings, for both the wireless and ethernet, and check their IPv4 settings.
                              Make sure they are set to Obtain IP automatically and Obtain DNS automatically.

                              From Speccy…
                              You have 2 enabled AV programs - Avast, Malwarebytes.
                              Defender is all you need, so disable MBAM and remove Avast. If Avast if free, leave removed, if subscription, you can reload it after this testing.

                              D:\ drive SMART values shows it reached a temp of 70 degrees in the past. If believable, check for dust buildup in the case - fans, case vents, grills, and heatsinks.

                              If the Seagate 2TB drive isn’t being used, disconnect it.

                                Comment

                                • Lookalike
                                  PCHF Member
                                  • Jan 2025
                                  • 18
                                  #9
                                  Originally posted by Bruce
                                  Some theories…
                                  Go into your network adapter settings, for both the wireless and ethernet, and check their IPv4 settings.
                                  Make sure they are set to Obtain IP automatically and Obtain DNS automatically.

                                  From Speccy…
                                  You have 2 enabled AV programs - Avast, Malwarebytes.
                                  Defender is all you need, so disable MBAM and remove Avast. If Avast if free, leave removed, if subscription, you can reload it after this testing.

                                  D:\ drive SMART values shows it reached a temp of 70 degrees in the past. If believable, check for dust buildup in the case - fans, case vents, grills, and heatsinks.

                                  If the Seagate 2TB drive isn’t being used, disconnect it.
                                  They were both set to automatic anyway but thanks for those tips with my PC generally haha

                                  As I was just checking the IPv4 settings I clicked the β€œrun and internet speed test” link on windows settings. This took me to edge (ew) and showed that i am getting 80+ mbps down. I was very confused and then went back to chrome to use their in built browser one, the one i had been using this whole time, again this showed about 27 down. I then went to the Ookla and fast .com and these were both showing the fast speeds! I redownloaded a small game on steam and lo and behold iw as getting speeds of 10-12 MB/s just as some proof. I have no idea what this means but i guess the chrome inbuilt speed test has a bug??

                                  Anyway thanks for all your help

                                    Comment

                                    • Malnutrition
                                      PCHF Moderator
                                      • Jul 2016
                                      • 7045
                                      #10
                                      So would you consider this resolved? ? Or would you like a couple suggestions on how to clean things up a bit, you have a massive amount of auto loading programs and scheduled task running quite a few items connected to the internet at once as well, reducing all of this load on the system and your connection could certainly speed up operation of the machine and overall performance.

                                        Comment

                                        • Lookalike
                                          PCHF Member
                                          • Jan 2025
                                          • 18
                                          #11
                                          Other general computer health tips would be much appreciated!
                                          But I suppose in regard to the internet issues I would say this is solved

                                            Comment

                                            • Malnutrition
                                              PCHF Moderator
                                              • Jul 2016
                                              • 7045
                                              #12
                                              [COLOR=rgb(65, 168, 95)]You have too many items starting with your machine.

                                              [ul]
                                              [li]Right click your task bar.[/li][li]Select task manager.[/li][li]Go to the startup tab.[/li][li]Right click and disable most of them you only really need Avast, but maybe just keep a couple to start with your machine.[/li][li]Leave Avast and 2 maximum, these programs can be started by you at any time.[/li][li]No need to have them all running you certainly can not use all of them at once.[/li][/ul]
                                              SecurityHealth
                                              [COLOR=rgb(243, 121, 52)]AvastUI.exe
                                              AdobeGCInvoker-1.0
                                              AdobeAAMUpdater-1.0
                                              TuneupUI.exe
                                              [COLOR=rgb(243, 121, 52)]XMouseButtonControl
                                              DriverUpdUI.exe
                                              RtkAudUService
                                              Corsair iCUE5 Software
                                              Reflect UI
                                              [COLOR=rgb(243, 121, 52)]OneDrive [COLOR=rgb(247, 218, 100)]If you use
                                              [COLOR=rgb(243, 121, 52)]Steam
                                              Spotify
                                              Gyazo
                                              CCXProcess
                                              EpicGamesLauncher
                                              Adobe Reader Synchronizer
                                              Discord
                                              Snap Camera
                                              Overwolf
                                              LGHUB
                                              EADM

                                              You really need to keep only Avast running…




                                              Download and run the Default App Remover attached.
                                              Unzip to your desktop and[COLOR=rgb(184, 49, 47)] right click run as admin.

                                              It will remove the following:
                                              Code:
                                              2FE3CB00.PicsArt-PhotoStudio
46928bounde.EclipseManager
4DF9E0F8.Netflix
613EBCEA.PolarrPhotoEditorAcademicEdition
6Wunderkinders.Wunderlist
7EE7776C.LinkedInforWindows
89006A2E.AutodeskSketchBook
9E2F88E3.Twitter
A025C540.Yandex.Music
A278AB0D.DisneyMagicKingdoms
A278AB0D.MarchofEmpires
ActiproSoftwareLLC.562882FEEB491
CAF9E577.Plex
ClearChannelRadioDigital.iHeartRadio
D52A8D61.FarmVille2CountryEscape
D5EA27B7.Duolingo-LearnLanguagesforFree
DB6EA5DB.CyberLinkMediaSuiteEssentials
DolbyLaboratories.DolbyAccess
Drawboard.DrawboardPDF
Facebook.Facebook
Fitbit.FitbitCoach
Flipboard.Flipboard
GAMELOFTSA.Asphalt8Airborne
KeeperSecurityInc.Keeper
Microsoft.3DBuilder
Microsoft.549981C3F5F10
Microsoft.Appconnector
Microsoft.BingFinance
Microsoft.BingFoodAndDrink
Microsoft.BingHealthAndFitness
Microsoft.BingNews
Microsoft.BingSports
Microsoft.BingTranslator
Microsoft.BingWeather
Microsoft.FreshPaint
Microsoft.GamingServices
Microsoft.Microsoft3DViewer
Microsoft.MicrosoftOfficeHub
Microsoft.MicrosoftPowerBIForWindows
Microsoft.MicrosoftSolitaireCollection
Microsoft.MicrosoftStickyNotes
Microsoft.MinecraftUWP
Microsoft.NetworkSpeedTest
Microsoft.Office.OneNote
Microsoft.Office.Sway
Microsoft.People
Microsoft.Print3D
Microsoft.ScreenSketch
Microsoft.SkypeApp
Microsoft.Wallet
Microsoft.Windows.Alarms
Microsoft.Windows.Calculator
Microsoft.Windows.Camera
Microsoft.Windows.Photos
Microsoft.Windows.Maps
Microsoft.Windows.ReadingList
Microsoft.Windows.Phone
Microsoft.Windows.SoundRecorder
Microsoft.Xbox.TCUI
Microsoft.XboxApp
Microsoft.XboxGameOverlay
Microsoft.XboxGamingOverlay
Microsoft.XboxSpeechToTextOverlay
Microsoft.YourPhone
PandoraMediaInc.29680B314EFC2
Playtika.CaesarsSlotsFreeCasino
ShazamEntertainmentLtd.Shazam
SlingTVLLC.SlingTV
SpotifyAB.SpotifyMusic
TheNewYorkTimes.NYTCrossword
ThumbmunkeysLtd.PhototasticCollage
TuneIn.TuneInRadio
WinZipComputing.WinZipUniversal
flaregamesGmbH.RoyalRevolt2


                                              O&O Shutup Ten
                                              Move it to your documents folder.
                                              Right click run as admin.
                                              Go to actions, apply all settings.
                                              Create the restore point when prompted.
                                              Follow thru the prompts, and reboot if needed to apply the settings.




                                              Download Geek Uninstaller and remove anything you do not really use, including Asus Programs as they are not really needed; that is your choice tho.



                                              If you do not use OnrDrive right click the PCHF.bat and run as admin, select [COLOR=rgb(65, 168, 95)]option 5 that will remove it.

                                              Use Edge Block if you do not use, as it chews resources, even when not in use.


                                              Run this batch file I created for you based off the logs.
                                              Unzip to your desktop run as admin.

                                              [ul]
                                              [li]This creates a restore point first.[/li][li]This will clean temp files.[/li][li]Disable SearchApp.exe[/li][li]SmartScreen.exe[/li][li]Disable Useless Task[/li][li]Disables Useless Services.[/li][li]Will also download Open Shell to your desktop as sometimes disable of Search app causes the start menu to not function.[/li][li]You will need to install Open Shell[/li][li]You will still have the start menu with open shell.[/li][li][COLOR=rgb(65, 168, 95)]You will need to reboot the machine for these steps to take affect.[/COLOR][COLOR=rgb(65, 168, 95)][/li][/ul][/color][/COLOR][/COLOR][/COLOR][/COLOR][/COLOR][/COLOR][/COLOR][/COLOR]

                                                Comment

                                                • Lookalike
                                                  PCHF Member
                                                  • Jan 2025
                                                  • 18
                                                  #13
                                                  [COLOR=rgb(65, 168, 95)]You have too many items starting with your machine.
                                                  Originally posted by Malnutrition
                                                  [ul]
                                                  [li]Right click your task bar.[/li][li]Select task manager.[/li][li]Go to the startup tab.[/li][li]Right click and disable most of them you only really need Avast, but maybe just keep a couple to start with your machine.[/li][li]Leave Avast and 2 maximum, these programs can be started by you at any time.[/li][li]No need to have them all running you certainly can not use all of them at once.[/li][/ul]

                                                  You really need to keep only Avast running…




                                                  Download and run the Default App Remover attached.
                                                  Unzip to your desktop and[COLOR=rgb(184, 49, 47)] right click run as admin.

                                                  It will remove the following:
                                                  Code:
                                                  2FE3CB00.PicsArt-PhotoStudio
46928bounde.EclipseManager
4DF9E0F8.Netflix
613EBCEA.PolarrPhotoEditorAcademicEdition
6Wunderkinders.Wunderlist
7EE7776C.LinkedInforWindows
89006A2E.AutodeskSketchBook
9E2F88E3.Twitter
A025C540.Yandex.Music
A278AB0D.DisneyMagicKingdoms
A278AB0D.MarchofEmpires
ActiproSoftwareLLC.562882FEEB491
CAF9E577.Plex
ClearChannelRadioDigital.iHeartRadio
D52A8D61.FarmVille2CountryEscape
D5EA27B7.Duolingo-LearnLanguagesforFree
DB6EA5DB.CyberLinkMediaSuiteEssentials
DolbyLaboratories.DolbyAccess
Drawboard.DrawboardPDF
Facebook.Facebook
Fitbit.FitbitCoach
Flipboard.Flipboard
GAMELOFTSA.Asphalt8Airborne
KeeperSecurityInc.Keeper
Microsoft.3DBuilder
Microsoft.549981C3F5F10
Microsoft.Appconnector
Microsoft.BingFinance
Microsoft.BingFoodAndDrink
Microsoft.BingHealthAndFitness
Microsoft.BingNews
Microsoft.BingSports
Microsoft.BingTranslator
Microsoft.BingWeather
Microsoft.FreshPaint
Microsoft.GamingServices
Microsoft.Microsoft3DViewer
Microsoft.MicrosoftOfficeHub
Microsoft.MicrosoftPowerBIForWindows
Microsoft.MicrosoftSolitaireCollection
Microsoft.MicrosoftStickyNotes
Microsoft.MinecraftUWP
Microsoft.NetworkSpeedTest
Microsoft.Office.OneNote
Microsoft.Office.Sway
Microsoft.People
Microsoft.Print3D
Microsoft.ScreenSketch
Microsoft.SkypeApp
Microsoft.Wallet
Microsoft.Windows.Alarms
Microsoft.Windows.Calculator
Microsoft.Windows.Camera
Microsoft.Windows.Photos
Microsoft.Windows.Maps
Microsoft.Windows.ReadingList
Microsoft.Windows.Phone
Microsoft.Windows.SoundRecorder
Microsoft.Xbox.TCUI
Microsoft.XboxApp
Microsoft.XboxGameOverlay
Microsoft.XboxGamingOverlay
Microsoft.XboxSpeechToTextOverlay
Microsoft.YourPhone
PandoraMediaInc.29680B314EFC2
Playtika.CaesarsSlotsFreeCasino
ShazamEntertainmentLtd.Shazam
SlingTVLLC.SlingTV
SpotifyAB.SpotifyMusic
TheNewYorkTimes.NYTCrossword
ThumbmunkeysLtd.PhototasticCollage
TuneIn.TuneInRadio
WinZipComputing.WinZipUniversal
flaregamesGmbH.RoyalRevolt2


                                                  O&O Shutup Ten
                                                  Move it to your documents folder.
                                                  Right click run as admin.
                                                  Go to actions, apply all settings.
                                                  Create the restore point when prompted.
                                                  Follow thru the prompts, and reboot if needed to apply the settings.




                                                  Download Geek Uninstaller and remove anything you do not really use, including Asus Programs as they are not really needed; that is your choice tho.



                                                  If you do not use OnrDrive right click the PCHF.bat and run as admin, select [COLOR=rgb(65, 168, 95)]option 5 that will remove it.

                                                  Use Edge Block if you do not use, as it chews resources, even when not in use.


                                                  Run this batch file I created for you based off the logs.
                                                  Unzip to your desktop run as admin.

                                                  [ul]
                                                  [li]This creates a restore point first.[/li][li]This will clean temp files.[/li][li]Disable SearchApp.exe[/li][li]SmartScreen.exe[/li][li]Disable Useless Task[/li][li]Disables Useless Services.[/li][li]Will also download Open Shell to your desktop as sometimes disable of Search app causes the start menu to not function.[/li][li]You will need to install Open Shell[/li][li]You will still have the start menu with open shell.[/li][li][COLOR=rgb(65, 168, 95)]You will need to reboot the machine for these steps to take affect.[/COLOR][COLOR=rgb(65, 168, 95)][/li][/ul]
                                                  [/color][/COLOR][/COLOR]
                                                  [COLOR=rgb(184, 49, 47)][COLOR=rgb(65, 168, 95)][COLOR=rgb(65, 168, 95)]
                                                  Woah thanks man! had no idea i had some of this bloatware. Wtf is farmville doing there??? Never played it in my life haha. I’ll get on this tomorrow, will update with any noticeable improvement but thank you for all your help.[/color][/color][/color][/COLOR]

                                                    Comment

                                                    • Malnutrition
                                                      PCHF Moderator
                                                      • Jul 2016
                                                      • 7045
                                                      #14
                                                      FarmVille is not on your machine, this is just a list of crap apps that the batch file will remove if installed.

                                                      Here is what you have installed, once you complete all the steps post a new PCHF.txt log and we will go from there.
                                                      Code:
                                                      23140Kinderjoy.MovieMakerFree
A278AB0D.MarchofEmpires
DolbyLaboratories.DolbyAccess
Microsoft.549981C3F5F10
Microsoft.AV1VideoExtension
Microsoft.Advertising.Xaml
Microsoft.BingNews
Microsoft.BingSearch
Microsoft.BingWeather
Microsoft.Copilot
Microsoft.DesktopAppInstaller
Microsoft.GetHelp
Microsoft.Getstarted
Microsoft.HEIFImageExtension
Microsoft.LanguageExperiencePacken-gb
Microsoft.MSPaint
Microsoft.Messaging
Microsoft.Microsoft3DViewer
Microsoft.MicrosoftOfficeHub
Microsoft.MicrosoftSolitaireCollection
Microsoft.MicrosoftStickyNotes
Microsoft.MixedReality.Portal
Microsoft.NET.Native.Framework.1.3
Microsoft.NET.Native.Framework.1.4
Microsoft.NET.Native.Framework.1.6
Microsoft.NET.Native.Framework.1.7
Microsoft.NET.Native.Framework.2.1
Microsoft.NET.Native.Framework.2.2
Microsoft.NET.Native.Runtime.1.4
Microsoft.NET.Native.Runtime.1.7
Microsoft.NET.Native.Runtime.2.1
Microsoft.NET.Native.Runtime.2.2
Microsoft.Office.OneNote
Microsoft.People
Microsoft.Print3D
Microsoft.SkypeApp
Microsoft.Services.Store.Engagement
Microsoft.StorePurchaseApp
Microsoft.UI.Xaml.2.0
Microsoft.UI.Xaml.2.1
Microsoft.UI.Xaml.2.2
Microsoft.UI.Xaml.2.3
Microsoft.UI.Xaml.2.4
Microsoft.UI.Xaml.2.5
Microsoft.UI.Xaml.2.6
Microsoft.UI.Xaml.2.7
Microsoft.UI.Xaml.2.8
Microsoft.VCLibs.120.00
Microsoft.VCLibs.140.00
Microsoft.VCLibs.140.00.UWPDesktop
Microsoft.VP9VideoExtensions
Microsoft.Wallet
Microsoft.Windows.DevHome
Microsoft.Windows.Photos
Microsoft.Windows.SoundRecorder
Microsoft.WindowsFeedbackHub
Microsoft.WindowsMaps
Microsoft.WindowsStore
Microsoft.WindowsCalculator
Microsoft.WindowsCamera
Microsoft.WindowsAppRuntime.1.2
Microsoft.WindowsAppRuntime.1.3
Microsoft.WindowsAppRuntime.1.4
Microsoft.WindowsAppRuntime.1.5
Microsoft.WindowsAppRuntime.1.6
Microsoft.WindowsAppRuntime.1.6
Microsoft.WindowsAppRuntime.1.6
Microsoft.WindowsAppRuntime.1.5
Microsoft.XboxApp
Microsoft.XboxGameOverlay
Microsoft.XboxGamingOverlay
Microsoft.XboxIdentityProvider
Microsoft.XboxSpeechToTextOverlay
Microsoft.ZuneMusic
Microsoft.ZuneVideo
microsoft.windowscommunicationsapps
NVIDIACorp.NVIDIAControlPanel
RealtekSemiconductorCorp.RealtekAudioControl
9426MICRO-STARINTERNATION.MSICenter
5319275A.WhatsAppDesktop
king.com.CandyCrushSaga
king.com.CandyCrushSodaSaga
828B5831.HiddenCityMysteryofShadows

                                                        Comment

                                                        • Bruce
                                                          PCHF Moderator
                                                          • Oct 2017
                                                          • 10702
                                                          #15
                                                          As you are doing, let Mal work his magic - your machine will thank you later. (y)

                                                          As to speed tests, I used to use speedof.me but found speedtest.net much more realistic.
                                                          Didn’t even know Chrome had a built-in tester. Sounds like you were chasing a rabbit down a hole this whole time.

                                                            Comment

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