Hotmail query - help required

[Ginger-Overlord]

Good Evening,

My wife has had to change all of her online account information due to a recent hacking incident. She is attempting to reset the password for her hotmail account, but the account is very old and linked to an old inaccessible email address. Is there a way of resetting this Hotmail password without something being sent to the email that it is linked to?

Many thanks.

Ginger-Overlord

[veeg]

Hello

Let me get you some help.

@xrobwx71

[xrobwx71]

Since I haven’t had any experience with Hotmail in 20 years, I copied and pasted your post into ChatGPT and this is its answer.
Please let us know if you were successful.

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Resetting the password for an old Hotmail account (now part of Outlook.com under Microsoft) without access to the linked recovery email is possible, but it requires following a specific process with Microsoft to verify account ownership. Here’s how your wife can proceed:

[HEADING=2]1. [/HEADING]
[ul]
[li]Visit Microsoft’s Account Recovery page.[/li][li]Enter the email address of the account she is trying to recover.[/li][/ul]
[HEADING=2]2. [/HEADING]
[ul]
[li]When prompted to verify using the linked recovery email or phone, click on the option that says, “I don’t have any of these” or something similar.[/li][/ul]
[HEADING=2]3. [/HEADING]
[ul]
[li]Microsoft will ask for an alternate email address where they can contact her. This email does not need to be linked to the account and can be any current email address she can access.[/li][/ul]
[HEADING=2]4. [/HEADING]
[ul]
[li]She will need to provide as much information as possible to prove she owns the account. This might include:[/li]

• [li]Approximate date of account creation.[/li][li]Old passwords she remembers.[/li][li]Names of frequently contacted people or folders in the account.[/li][li]Subject lines of recent emails.[/li][li]Details of services linked to the account (e.g., Xbox, Skype).[/li][/ul]

[HEADING=2]5. [/HEADING]
[ul]
[li]Microsoft will review the provided information. This process might take a few days.[/li][li]They will contact her at the alternate email address she provided with updates or further instructions.[/li][/ul]
[HEADING=2]Tips for Success:[/HEADING]
[ul]
[li]Provide as much detailed and accurate information as possible when filling out the recovery form.[/li][li]If she has previously used the account for purchases or subscriptions, mention specific transactions, order numbers, or dates.[/li][li]If available, provide the device or location where the account was most frequently accessed.[/li][/ul]
If the account recovery attempt fails, Microsoft may not be able to grant access, especially if sufficient proof of ownership cannot be provided. In that case, creating a new account might be the best course of action.

[Bruce]

@Ginger-Overlord - any luck?

[Bruce]

OP logged in after above post, no response, will assume issue resolved.

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