Trouble using Japanese Retail Website: ERROR for site owner: Invalid domain for site key

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  • cool09
    PCHF Member
    • Jan 2024
    • 20

    #1

    Trouble using Japanese Retail Website: ERROR for site owner: Invalid domain for site key

    Filled out a form on a Japanese Retail Store website to contact them and couldnโ€™t send the message. Message just hung up all day. I think the connection is secure (icon next to Firefox address bar does not have a slash thru it so I think connection is secure). That Firefox icon says it is blocking trackers and cookies on the website and โ€œEnhanced Tracking Protectionโ€ is โ€œOnโ€. And got message in bottom corner of website saying โ€œERROR for site owner: Invalid domain for site keyโ€.
    Iโ€™m using up-to-date Firefox browser, Windows 10 and Windows Defender Firewall.
    (I tried suing Windows Edge browser and it said connection was insecure so I followed steps to connect to it like changing Privacy settings and switching to a Private Window but connection was still insecure.)
    And I went to the Japan Store Facebook page and tried translating the Japanese using Firefox and got an error message from Facebook telling me I was blocked. I donโ€™t know how to contact them on Facebook. I looked under โ€œSupportโ€ on their Facebook page and couldnโ€™t find any contact information.
    What else can I do to try and use this Japanese website? (Note: website does not have an email address listed anywhere.)
  • Bruce
    PCHF Moderator
    • Oct 2017
    • 10702

    #2
    What is the URL to this Japanese site?
    Did you trying disabling your Firefox extensions?
    In Firefox Settings, go to Privacy & Security and turn off HTTPS-Only mode. If no help, turn it back on.
    Lastly, try Chrome.

    Comment

    • cool09
      PCHF Member
      • Jan 2024
      • 20

      #3
      ็ฅžๆˆธใƒปไธ‰ๅฎฎ ใ‚ฎใ‚ฟใƒผใƒปใƒใ‚คใ‚ชใƒชใƒณใƒปใƒžใƒณใƒ‰ใƒชใƒณใƒปใ‚ฆใ‚ฏใƒฌใƒฌใ‚ทใƒงใƒƒใƒ— ใƒญใƒƒใ‚ณใƒผใƒžใƒณ ๅ›ฝ็”ฃใƒป่ผธๅ…ฅๅผฆๆฅฝๅ™จใฎๅฐ‚้–€ๅบ—ใงใ™ใ€‚ใ‚ฏใƒฉใ‚ทใƒƒใ‚ฏใ‚ฎใ‚ฟใƒผ ใ‚ขใ‚ณใƒผใ‚นใƒ†ใ‚ฃใƒƒใ‚ฏใ‚ฎใ‚ฟใƒผ ใ‚ฆใ‚ฏใƒฌใƒฌ ใƒžใƒณใƒ‰ใƒชใƒณ ใƒžใƒณใƒ‰ใƒฉ ใƒžใƒณใƒ‰ใƒญใƒณใƒใ‚งใƒญ ใƒใ‚คใ‚ชใƒชใƒณ ใƒ“ใ‚ชใƒฉ ใƒใ‚งใƒญ ใ‚ณใƒณใƒˆใƒฉใƒใ‚นใชใฉใ€ๅผฆๆฅฝๅ™จใฎใ“ใจใชใ‚‰ไฝ•ใงใ‚‚ใŠๅ•ใ„ๅˆใ‚ใ›ใใ ใ•ใ„ใ€‚

      ใ‚ขใ‚นใƒˆใƒชใ‚ขใ‚นใ‚ฎใ‚ฟใƒผใซใคใ„ใฆใฎใŠๅ•ใ„ๅˆใ‚ใ›ใฏใ€็ทไปฃ็†ๅบ—ใฎใƒญใƒƒใ‚ณใƒผใƒžใƒณๆ ชๅผไผš็คพใซใฆๆ‰ฟใ‚Šใพใ™ใ€‚ใ”่‡ชๅฎ…ใฎ่ฟ‘ใใซใ‚ขใ‚นใƒˆใƒชใ‚ขใ‚นใ‚ฎใ‚ฟ๏ผๅ–ๆ‰ฑๅบ—ใŒใชใ„ใŠๅฎขๆง˜ใ‹ใ‚‰ใฎๅผŠ็คพ็›ดๅ–ถๅบ—ใธใฎใ”ๆณจๆ–‡ใƒปใ”็›ธ่ซ‡ใ‚‚ๆ‰ฟใฃใฆใŠใ‚Šใพใ™ใ€‚โ€ปใ‚ฎใ‚ฟใƒผใ‚ทใƒงใƒƒใƒ—ใ€€ใƒญใƒƒใ‚ณใƒผใƒžใƒณใง่ฒฉๅฃฒใ—ใŸๅ•†ๅ“ไปฅๅค–ใฎใ‚ขใƒ•ใ‚ฟใƒผใ‚ตใƒผใƒ“ใ‚นใซใคใ„ใฆใฏใ€่ณผๅ…ฅใ•ใ‚ŒใŸๅบ—่ˆ—ใซใŠๅ•ใ„ๅˆใ‚ใ›้ก˜ใ„ใพใ™ใ€‚


      Itโ€™s a guitar retail website for Asturias Guitars. Asturias Guitars has the inquiry link to Rokkomann Shop Japan on their website which are both above.
      (Neither Asturias Guitars or Rokkomann Shop have email addresses listed on their websites which is frustrating. Rokkomann has a phone number for their shop but I donโ€™t speak Japanese!) I managed to translate Rokkomann website to English in Firefox and Chrome.
      I didnโ€™t turn off my Firefox uBlock addon (thatโ€™s the only addon I have besides a Translation addon) but I did disable uBlock for Rokkomann Shop website.
      I went to library and used computer and Chrome and went to Rokkomann website and tried to send an inquiry and Iโ€™m pretty sure the submital was successful the 1st time. I tried 4 other times and Chrome said the website was not secure. So I troubleshooted in Chrome and added https:// before the website address and got an error message from Chrome (forgot what error message said).
      I havenโ€™t tried turning off HTTPS-Only mode in Firefox yet. Iโ€™ll do that tomorrow.
      Thanks a lot for your help!
      Rob

      Comment

      • Bruce
        PCHF Moderator
        • Oct 2017
        • 10702

        #4
        Hmmmโ€ฆ they donโ€™t seem to be the best designed webpages.
        Seems they are not trying to attract overseas sales, just locally getting their name out their and expecting phone call orders.

        Comment

        • PeterOz
          PCHF Technical Response Team
          • Mar 2021
          • 4191

          #5
          Did you use the contact us form?
          ใƒญใƒƒใ‚ณใƒผใƒžใƒณๆ ชๅผไผš็คพ ๅธ้ƒจใธใฎใŠๅ•ใ„ๅˆใ‚ใ›ใƒ•ใ‚ฉใƒผใƒ ใงใ™ใ€‚

          I would also disable your ublock.

          Comment

          • Bruce
            PCHF Moderator
            • Oct 2017
            • 10702

            #6
            @cool09 - any luck?

            Comment

            • Bruce
              PCHF Moderator
              • Oct 2017
              • 10702

              #7
              Closing - no activity.
              To request a re-open, go to Members > Staff Members, click a Staffer then Start Conversation and quote thread name.

              Comment

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