Strange Internet Issue, Windows 10

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • Mealticket
    PCHF Member
    • Apr 2022
    • 24

    #1

    Strange Internet Issue, Windows 10

    All - my Dad lives in an assisted living facility and has wireless internet to his desktop PC. An issue that came up a few months ago has popped up again; everything works except he gets error messages when he tries to go to his Kaiser health account, or CBS news. Last time, it resolved itself. Anybody have an idea? I completely removed his AVG internet security just to rule that out, and no joy. Thanks,

    MT
  • veeg
    PCHF Director
    • Jul 2016
    • 8982

    #2
    Hello

    Give us the spec’s of your dads laptop .

    Comment

    • Mealticket
      PCHF Member
      • Apr 2022
      • 24

      #3
      It’s a desktop, HP Elitedesk 800 G2, Win 10, i7 6700, 16GB RAM, M.2 NVME via a PCIe adapter. It’s using a USB wireless adapter with antenna,

      D.

      Comment

      • Bruce
        PCHF Moderator
        • Oct 2017
        • 10702

        #4
        What web browser?
        Disable any extensions in it to see if they are the cause.

        Have you tried another browser?

        On the same wireless network, do other devices (your phone) have the same issue - if yes, it may be a setting in the modem?
        Reboot the modem for good measure.

        Definitely no need for AVG, the inbuilt Windows Security software is equal to any paid-for AV program.

        Comment

        • Mealticket
          PCHF Member
          • Apr 2022
          • 24

          #5
          It’s Google Chrome. I’ll try disabling extensions. I haven’t tried other browsers. The facility always claims that nobody else is having the issue.

          MT

          Comment

          • veeg
            PCHF Director
            • Jul 2016
            • 8982

            #6
            Once you get chrome fixed, it would not hurt to run the AV software.

            Comment

            • Mealticket
              PCHF Member
              • Apr 2022
              • 24

              #7
              Yep, I will reinstall AVG when resolved.

              MT

              Comment

              • xrobwx71
                PCHF Moderator
                • Mar 2023
                • 1067

                #8
                Don’t re-install AVG. The built in AV that comes with Windows is more than adequate as @Bruce stated.

                Scan with the built in AV.

                Comment

                • PeterOz
                  PCHF Technical Response Team
                  • Mar 2021
                  • 4191

                  #9
                  Click the Menu in the upper right. Choose β€œClear Browsing Data.” The most effective setting is to clear all browsing history for All time and to clear browsing history, download history, cached images and files, and cookies. Close your browser and restart to see changes.

                  Comment

                  • Mealticket
                    PCHF Member
                    • Apr 2022
                    • 24

                    #10
                    Ok, I’ll try clearing all that junk out. This am I went in and he had a total of two extensions, one of which was something from Adobe. I don’t recall the other one. I disabled them both, re-booted, and it still wouldn’t go to Kaiser but worked on CBS News. Then just now we get Kaiser just fine. I suspect that the facility re-booted their modem, and that’s what resolved it. Thanks,

                    MT

                    Comment

                    • PeterOz
                      PCHF Technical Response Team
                      • Mar 2021
                      • 4191

                      #11
                      Next time
                      Try clearing the cache and history and reboot.

                      Comment

                      • Bruce
                        PCHF Moderator
                        • Oct 2017
                        • 10702

                        #12
                        Ah, so he has wireless internet to his unit from the facility, not from a modem in his unit.
                        The internet is included in the list of facility services they provide?

                        Comment

                        • Mealticket
                          PCHF Member
                          • Apr 2022
                          • 24

                          #13
                          Yes

                          Comment

                          • Bruce
                            PCHF Moderator
                            • Oct 2017
                            • 10702

                            #14
                            On the AV topic. while AVG is good at actual virus detection it already went down the monetisation path ages before Avast took them over and Avast took that process to the stratosphere!
                            It now has many hooks into system areas like, driver updates, PC maintenance, and VPN services.
                            You could argue none are best of breed.
                            And the amount of telemetry, and pop-up advertising it does is shameful.

                            But over-arching all that - there simple is no longer any need to pay for, or install, 3rd party AV software.
                            MS has had a 1st class security platform that scores as well, or better, than the paid-for products, and it is written by the same mob that writes the OS so that alone should be a major selling point.
                            Independent lab test here; Test antivirus software for Windows 11 - April 2025 | AV-TEST

                            Comment

                            • Mealticket
                              PCHF Member
                              • Apr 2022
                              • 24

                              #15
                              Thanks for all of the help. I did not know that stuff about antivirus; for years I have got a crazy good deal on unlimited licenses so I could cover all my stuff, and family too. Guess I’ll reconsider that.

                              MT

                              Comment

                              Working...