Outlook won't start Email

[Techneedy]

I can open new emails but nothing happens when I press the blue bar to start a new email.
Microsofts answer to my problem search was that I had characters in my signature.
To my knowledge I don’t have a signature on my emails.

[Bruce]

is this on your PC or phone?

[Techneedy]

PC

[Bruce]

what version of Outlook?
in Outlook (may differ depending on your version) go to File > Options > Mail > Signatures, and see what is there.

what blue bar to start a new email, attach a screen shot.

have your tried going to Control Panel > Programs & Features > select the Microsoft Office entry, then click Change (along the top). try a Quick Repair and if that doesn’t resolve the issue, try Online Repair.

[Techneedy]

Attached is a screen shot. Thank you for your attention.

[Rustys]

@Bruce that is the web-based outlook.

The down arrow just to the right of New Mail if you click that and select Mail does that work?

To vies the signature settings.

Select View
Then just below that View Settings
On the Left side select Mail
Then just to the right select Compose and Reply

This is where the signature is.

[Techneedy]

No, that down arrow currently doesn’t do anything.
Okay, I got myself to the Compose and Reply area.
There is no signature. It says enter a signature name.
I don’t know what they mean by signature.

[Rustys]

Have you tried a different browser?

[Bruce]

+1 on different browser.

what one are you using, and is it up to date?
probably it’s Chrome, try Brave, Opera, or Firefox.
what extensions have you got installed in that browser?
starting the browser in Safe Mode, Private Mode, Troubleshooting Mode (called different things in different browsers) will start it without extensions.
or you could create a new browser profile and log into the browser with that - few ways to skin this cat!

an email signature is a pre-written text that gets appended to the end of your emails you send.
typically it’s something like this…
Kind Regards,
John Smith

12 Main St, Brisbane. QLD, 4000
Web: [www.mysite.com.au](‘http://dummy URL’) Phone: 07 1234-5678 Mobile: 0409 123 456

[Techneedy]

I’ve been using Firefox for years. .I restart my PC about once a week and it updates. It can be slow and also crash on occasion. So I also have Microsoft Edge and I tried that and it worked for new email. I’m not familiar with Brave or Opera. I’m in my sixties and I feel like a turtle on it’s back when PC problems arise.

[Bruce]

I used to be a Firefox fanboy - still am when needing a 2nd browser.
I converted to Brave about 2 years ago, and haven’t looked back.
I’m yet to see a browser to go to all the websites I need to - there’s always one ‘special’ website that doesn’t want to play nice.

if Edge works for you, great, use that, although it isn’t very popular and poo-poo’d by most of the online world.
probably simply because it’s a) Microsoft, and b) the successor to Internet Explorer which was a dog’s breakfast.

[Rustys]

Now that we know that it is browser related, we can try resetting Firefox back to a factory state will correct this if you want to.

Firefox will save these items:
Bookmarks
Browsing and download history
Passwords
Cookies
Web form auto-fill information
Personal dictionary

[Rustys]

Closed marking accordingly

So I also have Microsoft Edge and I tried that and it worked for new email.