Something with my Ethernet connection to messing with my network connection

[Night_Owl]

I’ve had this issue before and to fix that I switched the Ethernet cables between router and my modem which kept it normal for a while until I had someone from PSEG reset the power and then the issue came up again. All the solutions I got from an older thread haven’t worked so I’m at a loss.

[Bruce]

what is make/model of modem and router?

[Night_Owl]

what is make/model of modem and router?

The model of my router is G3100
My modem is BVMBS10DRA (I think)

[Night_Owl]

Here’s the link to the original thread: https://pchelpforum.net/t/my-google-...er-slow.78291/

[Bruce]

they are the model numbers, what is the brand name?

so you have a modem and a separate router still?
and you are now using the new modem from your provider?
the new one wasn’t a combo modem/router?

and you connect to the network via ethernet cable or wireless?

[Night_Owl]

It was just a router and modem from Verizon fios, I connect via ethernet

[Bruce]

what happened to the temp solution if you connect straight to the modem?
that still works OK?

may be time for some photos so myself (and others) can get our heads around this!

[Night_Owl]

It works when I connect it straight to the modem but then the wifi cuts out from the router

[Bruce]

let’s get some pics!
back of the modem, back of the router, one with both the modem and router and how they are join.

are you using the new modem your provider sent out from the last thread?

[Night_Owl]

No they just sent a new router

[Night_Owl]

Here’s the pics

[Rustys]

No they just sent a new router

has this made any improvements?

[Rustys]

It works when I connect it straight to the modem but then the wifi cuts out from the router

For one device or more of them get affected.

[Night_Owl]

has this made any improvements?

No it still had the same issue but I just switched the ethernet cables and it worked on the new router

[Night_Owl]

For one device or more of them get affected.

Only one device, it’s just I have family that uses the wifi and if I connect straight to the modem the router won’t have a port to connect to.