Outlook stopped receiving emails

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  • More-Tea-Vicar
    PCHF Member
    • Feb 2022
    • 4

    #1

    Outlook stopped receiving emails

    My Outlook email has suddenly stopped receiving emails.

    When I press β€œSend/Receive”, the box showing progress comes up, as normal but it appears the β€œReceive β€œsection completes instantly - I do not have the gradual increase bar that normally appears as the folder syncs.

    If I use the β€œRepair” function on the account, I get the MS test message and emails download.

    If I click β€œWork Offline” button then go back online it receives messages.
    It appears there is no send issue - they go instantly automatically.

    It’s been working fine for ages – just happened out of the blue.
    Help please!
  • More-Tea-Vicar
    PCHF Member
    • Feb 2022
    • 4

    #2
    Does not connect when I open the program as it did previously either.

    Comment

    • Rustys
      PCHF Member
      • Jul 2016
      • 7862

      #3
      Have they made any changes to the configuration ports that are needed?

      What release of Outlook?

      How long has this been happening?

      Have you removed the account configuration the readded it?

      Have you sent an email to yourself, did you get it (not the test one)?
      Originally posted by More-Tea-Vicar
      If I use the β€œRepair” function on the account, I get the MS test message and emails download.
      You state that it works fine after the repair for how long?

      Is the place you are getting you email from having issues?

      Is there another system that has that email address configured with and is it receiving them?

      Comment

      • Bruce
        PCHF Moderator
        • Oct 2017
        • 10702

        #4
        one more thing to add to the above list, try a Quick Repair, and failing that, an Online Repair of the Office program from Programs & Features, right click your Office entry, choose Change.

        Comment

        • More-Tea-Vicar
          PCHF Member
          • Feb 2022
          • 4

          #5
          Originally posted by Rustys
          Have they made any changes to the configuration ports that are needed?

          What release of Outlook?

          How long has this been happening?

          Have you removed the account configuration the readded it?

          Have you sent an email to yourself, did you get it (not the test one)?

          You state that it works fine after the repair for how long?

          Is the place you are getting you email from having issues?

          Is there another system that has that email address configured with and is it receiving them?
          Have they made any changes to the configuration ports that are needed?

          Not that I know of

          What release of Outlook?

          Pro plus 2019

          How long has this been happening?

          Two days

          Have you removed the account configuration the readded it?

          Sorry I don’t understand that

          Have you sent an email to yourself, did you get it (not the test one)?
          Sent and received when I switched from one outlook folder back to inbox.

          More-Tea-Vicar said:

          If I use the β€œRepair” function on the account, I get the MS test message and emails download.

          You state that it works fine after the repair for how long?

          Works as in it downloads the emails from the synched accounts -just that one time

          Is the place you are getting you email from having issues?

          None reported

          Is there another system that has that email address configured with and is it receiving them?

          No way of knowing

          Comment

          • More-Tea-Vicar
            PCHF Member
            • Feb 2022
            • 4

            #6
            Originally posted by Bruce
            one more thing to add to the above list, try a Quick Repair, and failing that, an Online Repair of the Office program from Programs & Features, right click your Office entry, choose Change.
            Oh God -did the quick repair, no change.
            Did the online repair and have now lost MS Office!!!
            Had message syaing could not install office :cry::cry::cry:

            Comment

            • Bruce
              PCHF Moderator
              • Oct 2017
              • 10702

              #7
              in that case, however you put it on your PC initially would need to happen again.
              did you install from DVD or download it from the MS download centre site?
              either way - do it again.
              all your emails will still be there in the PST file.

              Comment

              • Rustys
                PCHF Member
                • Jul 2016
                • 7862

                #8
                Originally posted by More-Tea-Vicar
                Is there another system that has that email address configured with and is it receiving them?

                No way of knowing
                Do you have another computer, tablet, device with that email address configured on it?
                Originally posted by More-Tea-Vicar
                Have you removed the account configuration the readded it?

                Sorry I don’t understand that
                Delete the configuration out for the affected email and then reconfigure it back inro outlook.

                Have you gone through the configuration from the E-Mail service to confirm that it is configured correctly?

                Comment

                • PeterOz
                  PCHF Technical Response Team
                  • Mar 2021
                  • 4191

                  #9
                  If you are using POP mail you willhave a pst as Bruce mentioned.
                  Before reinstalling you might want to make a copy of your current .pst folder
                  and put it on a usb or in your documents.
                  A reinstall should not affect the current .pst but it does not hurt to have a backup.
                  Documents and Settings\user\Local Settings\Application Data\Microsoft\Outlook folder.
                  This is a hidden folder

                  Comment

                  • PeterOz
                    PCHF Technical Response Team
                    • Mar 2021
                    • 4191

                    #10
                    Here’s how to display hidden files and folders.

                    [HEADING=1]Windows 10 [/HEADING]
                    [ol]
                    [li]In the search box on the taskbar, type folder, and then select Show hidden files and folders from the search results.[/li][li]Under Advanced settings, select Show hidden files, folders, and drives, and then select OK.[/li][/ol]

                    Comment

                    • Bruce
                      PCHF Moderator
                      • Oct 2017
                      • 10702

                      #11
                      @More-Tea-Vicar - still need help?

                      Comment

                      • Bruce
                        PCHF Moderator
                        • Oct 2017
                        • 10702

                        #12
                        closing thread

                        Comment

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