Backing up FireFox Bookmarks

[Rustys]

Did not ask you to preform a search.

You were instructed to manually got to the Document folder.

Open Windows Explorer.
Under This PC double-click the C: drive.
In the C: drive, double-click the Users folder.
Double-click the , where is the name of your user account.
Double-click the Documents folder.

See if the files are listed there yes or no

[Bernadine]

NO.

[Rustys]

When you export the Bookmark in the top bar what does it state?

[ATTACH type=“full”]8170[/ATTACH]

[Bernadine]

I click FF Bookmarks tab > (drop down menu, right at the top is) Show All Bookmarks (click on it) > Library Window (opens) > Import Backup Tab (click) > (drop down menu with both) Backup and Export Bookmarks to HTML. Between FF and the Snipping Tool not cooperating, the only snapshot I can get is of the Library Window.

[Rustys]

Wondering if there is an hiccup with Windows that is causing this to happen and not Firefox since we refreshed it and that usually fixes most issues.

Here is one thing that we can attempt

https://support.microsoft.com/en-us/topic/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files-79aa86cb-ca52-166a-92a3-966e85d4094e

Another is start the system in a clean boot and or safe mode and see if it works then
Clean Boot

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

Safe Mode
Windows Startup Settings - Microsoft Support

[Bernadine]

Fortunately I learned my lesson from the FF Reset when I had to start over with FF, so before I even attempted to follow your first attempt, I scrolled down to what I would have to do to get my computer working right again and I found, “If the steps above don’t work, you may need to reinstall Windows.” That’s just too high a risk to take. If it didn’t work and Windows had to be reinstalled, I would have to find a new tech person and around here that’s not easy, take this computer all apart, somehow get it down to the car, and spend a bunch of money to get it right again.

The second doesn’t seem any better. It contradicts itself,
[HEADING=1]"Refresh your PC without affecting your files[/HEADING]

If your PC isn’t performing as well as it once did, and you don’t know why, you can refresh your PC without deleting any of your personal files or changing your settings."

But then it says,
"Warning: Apps you installed from websites and DVDs will be removed. Apps that came with your PC and apps you installed from Microsoft Store will be reinstalled. Windows puts a list of removed apps on your desktop after refreshing your PC."

And then even if I ignored the warning, there’s the problem following the directions. Nothing happens when I swipe in from the right edge of the screen. And Settings are no where I know to find them.
[HEADING=2]To refresh your PC[/HEADING]
Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings.
(If you’re using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, click Settings, and then click Change PC settings.)

[Rustys]

One final thing that you could attempt is create a new account and see if Firefox saves that way.

Remember that it will be a different account and your bookmarks will only show under your user.

This will tell us of there is corruption in windows or the current user.

[Bernadine]

I guessed I had to create a new email address, so I did. Took a while because the first couple wanted a cell phone number. Finally got that set up and then created the FF account. But I don’t know that I ever created an account before. All I ever remember doing is clicking on the FF icon and it starting up with my tabs and bookmarks and history. When I click on the FF icon, it opens the “old” account. How do I open the “new” account?

[Rustys]

You created a new user on you computer?

[Bernadine]

You wanted me to create a new account to see what FF would do. I wasn’t sure how to do that, so I looked up how to create a FF account. And that’s what I tried to do, create a new account but FF only opens the “old” account when I click on the icon. I don’t know about on my computer, isn’t FF on my computer?

[Rustys]

If you are ever unsure about the instructions being given ask.

You need to create a new user on you computer that you can log in with.

This way you can see if it is windows, or the current account.

[Bernadine]

I do understand it can be hard for someone who knows a lot of techy stuff to be specific in their instructions to someone like me. From what you wrote I was sure, you wanted me to make a new FF account, which I tried to do. No where in post #22 did you say create a new computer account. I am a senior with limited techy vocabulary and skills and I try really hard to understand and follow directions. I don’t know enough to get inferences that something should be done when it isn’t stated clearly. And I don’t know when or what I don’t know but when I’m not sure I do ask.
And to that end, I’ve never heard of creating a new user on my computer. How do I do that? Windows 8.1, with a set up like the old XP,

[Rustys]

Press the Windows Key + E
On the top bar click on Open Control Panel
Depending on how you have the view it may be
User Accounts and Family Safety or just User Accounts
If Just User Accounts select that the skip to here section
If User Accounts and Family Safety select this
Then User Accounts
Top one should be User Accounts
(Skip to here)
Select Manage another account
Select Add a New Users in PC Settings
Select on the bottom Sign In Without a Microsoft Account (not recommended)
Select Local Account
Enter in the information select Next
Select Finish
Log out of current use and log in under the new user.

[Bernadine]

I followed your directions, entered a simple name and easy password and clicked Finish. Then Log in under new User. It ran for a while saying, Installing Apps, Taking Care of a few things, Getting Apps Ready. MS Edge came up, I clicked Accept. It wanted a password, but when I entered the password I just created, it said incorrect. I tried a couple more times, but always incorrect. I had written the password down so I know it was correct. I started getting scared I screwed something up. I looked at the other things, tried App Store (I think it was) to get FF, but it wasn’t there. I couldn’t figure out what to do and I got even more scared, I know this is probably very easy, automatic easy for you, but it’s not for me. I tried to write down what was happening but the more I tried to figure it out, the more confused I got, and scared I got. I finally had to get back to my account so I could see I hadn’t screwed up my computer and calm down.

[Rustys]

Now I am confused you were and or were not able to access the new account? If you got access to the new account then Firefox should of been there since it is on the primary account. You stated that you were able to access the App Store for Firefox guessing from that you were able to. Firefox should of been directly on your desktop? Are you sure that you have Windows 8 on your system MS Edge did not come out until Windows 10? Press the Windows key + R and in the text box type winver what version of windows does it show just to confirm.