High ping on only one computer. Disconnects, high DPC

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  • Rinart73
    PCHF Member
    • May 2021
    • 5

    #1

    High ping on only one computer. Disconnects, high DPC

    I have an ASUS X556UR notebook connected to a home WiFi. Everything was fine, apart from rare disconnects (computer losing router, which I thought to be signal stength/distance issue at the time).

    However 2 weeks ago my internet got a lot worse. Basically now I have occasional 2-7 seconds ping in MMO games and browser, losing connection, disconnecting and losing router in the WiFi list (reappears in few seconds). Initally I thought that it’s ISP fault, then router. But other notebooks and phones have no issue while my notebook does. So I realised that the problem is in my notebook.

    Windows Update and Windows Defender are off.
    There were no system/driver updates/configuration changes in the last 2 weeks. I literally didn’t move notebook from the table.

    I tried:
    [ul]
    [li]Manual disconnect/reconnect to WiFi router[/li][li]Reboot[/li][li]Moving notebook closer to the router[/li][li]Updating WiFi, sound, display drivers[/li][li]Windows 10 β€œNetwork troubleshooter”[/li][li]Disc and RAM scan[/li][li]Virus scan (Kaspersky)[/li][li]WiFi adapter settings reset[/li][/ul]
    What I can’t try to check or use as a solution:
    [ul]
    [li]Connect to the router via cable (lack of cable)[/li][/ul]

    I tried to Google and found the LatencyMon program. Here are the results. I can try to collect more info if you need it.
    One: __________________________________________________ ______________________________ - Pastebin.com
    Two: __________________________________________________ ______________________________ - Pastebin.com
  • Rustys
    PCHF Member
    • Jul 2016
    • 7862

    #2
    Does the same thing happen if you are connected to the router via cable?

    Might also change the channel that the signal is being transmitted on there may be other WiFi signals that are interfering.

    Comment

    • Rinart73
      PCHF Member
      • May 2021
      • 5

      #3
      Does the same thing happen if you are connected to the router via cable?

      Can’t check atm (no cable)

      Other notebooks and phones have no issues with ping. So it’s not related to WiFi channel or router.

      Comment

      • Rustys
        PCHF Member
        • Jul 2016
        • 7862

        #4
        You will should get a cable to see if the same thing happens or not.
        Originally posted by Rinart73
        [ul]
        [li]WiFi adapter settings reset[/li][/ul]
        Using what steps.

        Please download MiniToolBox and save it to your desktop. Run the program by right clicking on it and selecting Run as administrator. When the program opens select the following boxes:

        Flush DNS
        Report IE Proxy Settings
        Reset IE Proxy Settings
        Report FF Proxy Settings
        Reset FF Proxy Settings
        List content of Hosts
        List IP Configuration
        List Winsock Entries
        List last 10 Event Viewer Errors
        List Installed Programs
        List Devices (Only Problems)
        List Users, Partitions and Memory size

        [COLOR=rgb(251, 160, 38)]COPY[/COLOR]
        [COLOR=rgb(251, 160, 38)][COLOR=rgb(251, 160, 38)] and [COLOR=rgb(251, 160, 38)]PASTE the complete information for the MTB.txt file into you next post.

        Open an Administrator Command Prompt and put in the following command
        ipconfig /all >β€œ%USERPROFILE%\Desktop%USERNAME%_ipconfig.txt”

        [COLOR=rgb(251, 160, 38)]COPY[COLOR=rgb(251, 160, 38)] and [COLOR=rgb(251, 160, 38)]PASTE the information into the next post.[/COLOR][/COLOR][/COLOR][/COLOR][/COLOR][/color]

        Comment

        • Rinart73
          PCHF Member
          • May 2021
          • 5

          #5
          Additional info: I noticed that during lag spikes my sound and mouse cursor stutter and jump as well.
          Originally posted by Rustys
          Using what steps.
          Network troubleshooter reset my WiFi adapter settings.
          Then I did this:
          netsh winsock reset
          netsh int ip reset
          ipconfig /release
          ipconfig /renew
          ipconfig /flushdns

          Also I must admit I have a pirated Windows 10. Basically when my HDD failed I wasn’t able to save my initial OEM Windows 10 key and service installed me a pirated Windows 10 Pro. And yeah yeah I’m a bad horrible person but I literally don’t have money right now to buy licensed copy or new notebook.

          MTB - Keep in mind, my system is in Russian (Cyrillic) and apparently MTB doesn’t like it. If you need translation, I will provide it.

          Comment

          • Rinart73
            PCHF Member
            • May 2021
            • 5

            #6
            MTB: MiniToolBox by Farbar Version: 17-06-2016Ran by WIN 10 (administrator) on 23- - Pastebin.com
            IPConfig: Настройка ΠΏΡ€ΠΎΡ‚ΠΎΠΊΠΎΠ»Π° IP для Windows Имя ΠΊΠΎΠΌΠΏΡŒΡŽΡ‚Π΅Ρ€Π° . . . . . . . . . : D - Pastebin.com

            Comment

            • Rustys
              PCHF Member
              • Jul 2016
              • 7862

              #7
              Originally posted by Rinart73
              Also I must admit I have a pirated Windows 10. Basically when my HDD failed I wasn’t able to save my initial OEM Windows 10 key and service installed me a pirated Windows 10 Pro. And yeah yeah I’m a bad horrible person but I literally don’t have money right now to buy licensed copy or new notebook.
              Since this is a pirated version of windows we can not assist any further.
              1. Discussion of or promotion of sites offering cracks, warez, torrents, *********** or any other illegal material or any software created to download any of the above will result in an immediate ban. This includes nulled, copied or any other illegal software or operating systems.

              Comment

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