[HEADING=1]OK, this didnโt work as you said. When I clicked on the file it downloaded it, so I dragged the file onto the desktop where the FRST program is located. Then I carried out your instructions. Here is the result:
Fix result of Farbar Recovery Scan Tool (x64) Version: 16-02-2020
Ran by johnb (20-02-2020 10:33:05) Run:1
Running from C:\Users\johnb\Desktop
Loaded Profiles: johnb (Available Profiles: johnb)
Boot Mode: Normal[/HEADING]
fixlist content:
CreateRestorepoint:
CloseProcesses:
BHO: McAfee WebAdvisor โ {B164E929-A1B6-4A06-B104-2CD0E90A88FF} โ C:\Program Files\McAfee\WebAdvisor\x64\IEPlugin.dll [2020-02-05] (McAfee, LLC โ McAfee, Inc.)
BHO-x32: McAfee WebAdvisor โ {B164E929-A1B6-4A06-B104-2CD0E90A88FF} โ C:\Program Files\McAfee\WebAdvisor\win32\IEPlugin.dll [2020-02-05] (McAfee, LLC โ McAfee, Inc.)
FF HKLM...\Firefox\Extensions: [{4ED1F68A-5463-4931-9384-8FFF5ED91D92}] - C:\Program Files\McAfee\WebAdvisor\e10ssaffplg.xpi
FF Extension: (McAfeeยฎ WebAdvisor) - C:\Program Files\McAfee\WebAdvisor\e10ssaffplg.xpi [2020-02-05]
FF HKLM-x32...\Firefox\Extensions: [{4ED1F68A-5463-4931-9384-8FFF5ED91D92}] - C:\Program Files\McAfee\WebAdvisor\e10ssaffplg.xpi
CHR Extension: (McAfeeยฎ WebAdvisor) - C:\Users\johnb\AppData\Local\Google\Chrome\User Data\Default\Extensions\fheoggkfdfchfphceeifdbepao oicaho [2019-12-11]
S2 0089261582040107mcinstcleanup; C:\ProgramData\McInstTemp0089261582040107\mcinst.e xe [953304 2019-11-20] (McAfee, LLC โ McAfee, LLC.)
R2 McAfee WebAdvisor; C:\Program Files\McAfee\WebAdvisor\ServiceHost.exe [915832 2020-02-05] (McAfee, LLC โ McAfee, Inc.)
S3 mfefire; โC:\Program Files\Common Files\McAfee\SystemCore\mfemms.exeโ
S2 mfemms; โC:\Program Files\Common Files\McAfee\SystemCore\mfemms.exeโ
S3 mfevtp; โC:\Program Files\Common Files\McAfee\SystemCore\mfemms.exeโ
S0 cfwids; system32\drivers\cfwids.sys
R0 mfeaack; system32\drivers\mfeaack.sys
R0 mfeavfk; system32\drivers\mfeavfk.sys
S0 mfeelamk; system32\drivers\mfeelamk.sys
S0 mfefirek; system32\drivers\mfefirek.sys
R0 mfehidk; system32\drivers\mfehidk.sys
R0 mfeplk; system32\drivers\mfeplk.sys
R0 mfewfpk; system32\drivers\mfewfpk.sys
ContextMenuHandlers5: [igfxcui] โ {3AB1675A-CCFF-11D2-8B20-00A0C93CB1F4} => โ No File
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Net work\McMPFSvc => โโ=โServiceโ
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Min imal\MCODS => โโ=โServiceโ
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Net work\MCODS => โโ=โServiceโ
FF HKLM\SOFTWARE\Policies\Mozilla\Firefox: Restriction <==== ATTENTION
C:\Program Files\mcafee
C:\Program Files\Common Files\mcafee
C:\ProgramData\McInstTemp0089261582040107
C:\ProgramData\McAfee
C:\Program Files (x86)\McAfee
Hosts:
Emptytemp:
CMD: RemoveProxy
Reboot:
Restore point was successfully created.
Processes closed successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Exp lorer\Browser Helper Objects{B164E929-A1B6-4A06-B104-2CD0E90A88FF} => removed successfully
HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\Curren tVersion\Explorer\Browser Helper Objects{B164E929-A1B6-4A06-B104-2CD0E90A88FF} => removed successfully
โHKLM\Software\Mozilla\Firefox\Extensions\{4ED1F68 A-5463-4931-9384-8FFF5ED91D92}โ => not found
โC:\Program Files\McAfee\WebAdvisor\e10ssaffplg.xpiโ => not found
โHKLM\Software\Wow6432Node\Mozilla\Firefox\Extensi ons\{4ED1F68A-5463-4931-9384-8FFF5ED91D92}โ => not found
CHR Extension: (McAfeeยฎ WebAdvisor) - C:\Users\johnb\AppData\Local\Google\Chrome\User Data\Default\Extensions\fheoggkfdfchfphceeifdbepao oicaho [2019-12-11] => Error: No automatic fix found for this entry.
0089261582040107mcinstcleanup => service not found.
McAfee WebAdvisor => service not found.
mfefire => service not found.
mfemms => service not found.
mfevtp => service not found.
cfwids => service not found.
mfeaack => service not found.
mfeavfk => service not found.
mfeelamk => service not found.
mfefirek => service not found.
mfehidk => service not found.
mfeplk => service not found.
mfewfpk => service not found.
HKLM\Software\Classes\Directory\Background\ShellEx \ContextMenuHandlers\igfxcui => removed successfully
HKLM\System\CurrentControlSet\Control\SafeBoot\Net work\McMPFSvc => not found
HKLM\System\CurrentControlSet\Control\SafeBoot\Min imal\MCODS => not found
HKLM\System\CurrentControlSet\Control\SafeBoot\Net work\MCODS => not found
HKLM\SOFTWARE\Policies\Mozilla => removed successfully
โC:\Program Files\mcafeeโ => not found
โC:\Program Files\Common Files\mcafeeโ => not found
C:\ProgramData\McInstTemp0089261582040107 => moved successfully
โC:\ProgramData\McAfeeโ => not found
โC:\Program Files (x86)\McAfeeโ => not found
C:\Windows\System32\Drivers\etc\hosts => moved successfully
Hosts restored successfully.
========= RemoveProxy =========
โRemoveProxyโ is not recognized as an internal or external command,
operable program or batch file.
========= End of CMD: =========
=========== EmptyTemp: ==========
BITS transfer queue => 10510336 B
DOMStore, IE Recovery, AppCache, Feeds Cache, Thumbcache, IconCache => 17021793 B
Java, Flash, Steam htmlcache => 220236743 B
Windows/system/drivers => 246870 B
Edge => 62477 B
Chrome => 175581 B
Firefox => 0 B
Opera => 429573036 B
Temp, IE cache, history, cookies, recent:
Default => 0 B
Users => 0 B
ProgramData => 0 B
Public => 0 B
systemprofile => 1849794 B
systemprofile32 => 1849794 B
LocalService => 1859300 B
NetworkService => 1859300 B
johnb => 40695420 B
RecycleBin => 121982 B
EmptyTemp: => 692.4 MB temporary data Removed.
================================
The system needed a reboot.
==== End of Fixlog 10:33:26 ====
Fix result of Farbar Recovery Scan Tool (x64) Version: 16-02-2020
Ran by johnb (20-02-2020 10:33:05) Run:1
Running from C:\Users\johnb\Desktop
Loaded Profiles: johnb (Available Profiles: johnb)
Boot Mode: Normal[/HEADING]
fixlist content:
CreateRestorepoint:
CloseProcesses:
BHO: McAfee WebAdvisor โ {B164E929-A1B6-4A06-B104-2CD0E90A88FF} โ C:\Program Files\McAfee\WebAdvisor\x64\IEPlugin.dll [2020-02-05] (McAfee, LLC โ McAfee, Inc.)
BHO-x32: McAfee WebAdvisor โ {B164E929-A1B6-4A06-B104-2CD0E90A88FF} โ C:\Program Files\McAfee\WebAdvisor\win32\IEPlugin.dll [2020-02-05] (McAfee, LLC โ McAfee, Inc.)
FF HKLM...\Firefox\Extensions: [{4ED1F68A-5463-4931-9384-8FFF5ED91D92}] - C:\Program Files\McAfee\WebAdvisor\e10ssaffplg.xpi
FF Extension: (McAfeeยฎ WebAdvisor) - C:\Program Files\McAfee\WebAdvisor\e10ssaffplg.xpi [2020-02-05]
FF HKLM-x32...\Firefox\Extensions: [{4ED1F68A-5463-4931-9384-8FFF5ED91D92}] - C:\Program Files\McAfee\WebAdvisor\e10ssaffplg.xpi
CHR Extension: (McAfeeยฎ WebAdvisor) - C:\Users\johnb\AppData\Local\Google\Chrome\User Data\Default\Extensions\fheoggkfdfchfphceeifdbepao oicaho [2019-12-11]
S2 0089261582040107mcinstcleanup; C:\ProgramData\McInstTemp0089261582040107\mcinst.e xe [953304 2019-11-20] (McAfee, LLC โ McAfee, LLC.)
R2 McAfee WebAdvisor; C:\Program Files\McAfee\WebAdvisor\ServiceHost.exe [915832 2020-02-05] (McAfee, LLC โ McAfee, Inc.)
S3 mfefire; โC:\Program Files\Common Files\McAfee\SystemCore\mfemms.exeโ
S2 mfemms; โC:\Program Files\Common Files\McAfee\SystemCore\mfemms.exeโ
S3 mfevtp; โC:\Program Files\Common Files\McAfee\SystemCore\mfemms.exeโ
S0 cfwids; system32\drivers\cfwids.sys
R0 mfeaack; system32\drivers\mfeaack.sys
R0 mfeavfk; system32\drivers\mfeavfk.sys
S0 mfeelamk; system32\drivers\mfeelamk.sys
S0 mfefirek; system32\drivers\mfefirek.sys
R0 mfehidk; system32\drivers\mfehidk.sys
R0 mfeplk; system32\drivers\mfeplk.sys
R0 mfewfpk; system32\drivers\mfewfpk.sys
ContextMenuHandlers5: [igfxcui] โ {3AB1675A-CCFF-11D2-8B20-00A0C93CB1F4} => โ No File
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Net work\McMPFSvc => โโ=โServiceโ
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Min imal\MCODS => โโ=โServiceโ
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Net work\MCODS => โโ=โServiceโ
FF HKLM\SOFTWARE\Policies\Mozilla\Firefox: Restriction <==== ATTENTION
C:\Program Files\mcafee
C:\Program Files\Common Files\mcafee
C:\ProgramData\McInstTemp0089261582040107
C:\ProgramData\McAfee
C:\Program Files (x86)\McAfee
Hosts:
Emptytemp:
CMD: RemoveProxy
Reboot:
Restore point was successfully created.
Processes closed successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Exp lorer\Browser Helper Objects{B164E929-A1B6-4A06-B104-2CD0E90A88FF} => removed successfully
HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\Curren tVersion\Explorer\Browser Helper Objects{B164E929-A1B6-4A06-B104-2CD0E90A88FF} => removed successfully
โHKLM\Software\Mozilla\Firefox\Extensions\{4ED1F68 A-5463-4931-9384-8FFF5ED91D92}โ => not found
โC:\Program Files\McAfee\WebAdvisor\e10ssaffplg.xpiโ => not found
โHKLM\Software\Wow6432Node\Mozilla\Firefox\Extensi ons\{4ED1F68A-5463-4931-9384-8FFF5ED91D92}โ => not found
CHR Extension: (McAfeeยฎ WebAdvisor) - C:\Users\johnb\AppData\Local\Google\Chrome\User Data\Default\Extensions\fheoggkfdfchfphceeifdbepao oicaho [2019-12-11] => Error: No automatic fix found for this entry.
0089261582040107mcinstcleanup => service not found.
McAfee WebAdvisor => service not found.
mfefire => service not found.
mfemms => service not found.
mfevtp => service not found.
cfwids => service not found.
mfeaack => service not found.
mfeavfk => service not found.
mfeelamk => service not found.
mfefirek => service not found.
mfehidk => service not found.
mfeplk => service not found.
mfewfpk => service not found.
HKLM\Software\Classes\Directory\Background\ShellEx \ContextMenuHandlers\igfxcui => removed successfully
HKLM\System\CurrentControlSet\Control\SafeBoot\Net work\McMPFSvc => not found
HKLM\System\CurrentControlSet\Control\SafeBoot\Min imal\MCODS => not found
HKLM\System\CurrentControlSet\Control\SafeBoot\Net work\MCODS => not found
HKLM\SOFTWARE\Policies\Mozilla => removed successfully
โC:\Program Files\mcafeeโ => not found
โC:\Program Files\Common Files\mcafeeโ => not found
C:\ProgramData\McInstTemp0089261582040107 => moved successfully
โC:\ProgramData\McAfeeโ => not found
โC:\Program Files (x86)\McAfeeโ => not found
C:\Windows\System32\Drivers\etc\hosts => moved successfully
Hosts restored successfully.
========= RemoveProxy =========
โRemoveProxyโ is not recognized as an internal or external command,
operable program or batch file.
========= End of CMD: =========
=========== EmptyTemp: ==========
BITS transfer queue => 10510336 B
DOMStore, IE Recovery, AppCache, Feeds Cache, Thumbcache, IconCache => 17021793 B
Java, Flash, Steam htmlcache => 220236743 B
Windows/system/drivers => 246870 B
Edge => 62477 B
Chrome => 175581 B
Firefox => 0 B
Opera => 429573036 B
Temp, IE cache, history, cookies, recent:
Default => 0 B
Users => 0 B
ProgramData => 0 B
Public => 0 B
systemprofile => 1849794 B
systemprofile32 => 1849794 B
LocalService => 1859300 B
NetworkService => 1859300 B
johnb => 40695420 B
RecycleBin => 121982 B
EmptyTemp: => 692.4 MB temporary data Removed.
================================
The system needed a reboot.
==== End of Fixlog 10:33:26 ====
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