PC Keeps crashing randomly

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  • Tired_One
    PCHF Member
    • May 2025
    • 11
    #1

    PC Keeps crashing randomly

    About 6 months ago my PC started restarting overnight or during the day when I was not using it. I had Windows 10 installed at this time. It will either restart, or it will just freeze with the display still showing the desktop just frozen. No BSOD shows up. I figured I would upgrade to Windows 11 and see if that fixed the issue. I did not fix the issue. I have tried looking into event viewer to find what is the cause but I have not been able figure it out. Any help would be appreciated.

    Motherboard - ASUSTeK COMPUTER INC. TUF GAMING B550-PLUS

    Processor - AMD Ryzen 7 5800X 8-Core Processor, 3801 Mhz, 8 Core(s), 16 Logical Processor(s)

    GPU - NVIDIA GeForce RTX 3060

    RAM - PVB432G320C6K x2 DDR4 16GB 3200 MHz CL 16 1.35v

    Disk Drive - Samsung SSD 970 EVO Plus 1TB and Samsung SSD 840 EVO 500GB

    I have replaced the battery on the motherboard. I have tried a different power supply. I have reinstalled Windows 11 from scratch.

    The original power supply was a EVGA 500 W3 and I swapped it for a Thermaltake Smart 750W 80 plus I have on another system.

    I am not sure how to find logs or other ways of diagnosing the problem other than event viewer.

    Any help would be appreciated.
    Tags: None
    • veeg
      PCHF Director
      • Jul 2016
      • 8982
      #2
      Hello

      Let me get you some help..

      @Malnutrition @PeterOz

        Comment

        • veeg
          PCHF Director
          • Jul 2016
          • 8982
          #3
          Hello

          Let me get you some help..

          @Malnutrition @PeterOz

            Comment

            • PeterOz
              PCHF Member
              • Mar 2021
              • 4191
              #4
              Can you go here and download speed fan and install Click On Me .
              Run speed fan then click on the Exotics tab > show the magic. Post a screen capture.
              To do a screen capture in Windows 10/11 press the windows key and the print screen button together.
              It will put the image in Pictures>Screenshots

                Comment

                • PeterOz
                  PCHF Member
                  • Mar 2021
                  • 4191
                  #5
                  Can you go here and download speed fan and install Click On Me .
                  Run speed fan then click on the Exotics tab > show the magic. Post a screen capture.
                  To do a screen capture in Windows 10/11 press the windows key and the print screen button together.
                  It will put the image in Pictures>Screenshots

                    Comment

                    • Malnutrition
                      PCHF Moderator
                      • Jul 2016
                      • 7045
                      #6
                      Flash the latest BIOS (AGESA Combo AM5 1.2.0.B or newer for your B550-PLUS).
                      Load Optimised Defaults, then only change:
                      Code:
                      DO not enable XMP/DOCP yet 
Disable Global C-State Control and CPPC (these deep-sleep states cause idle freezes on some Zen 3 boards).
If the board offers a β€œPBO Enhancement” or CPU Core Voltage offset, turn them off / set to Auto.
                      Re-install the AMD Chipset driver straight from AMD.com (the one bundled in Armoury Crate is often old).
                      Clean-install the NVIDIA 552.xx driver with DDU - Install - tick Clean install.

                        Comment

                        • Malnutrition
                          PCHF Moderator
                          • Jul 2016
                          • 7045
                          #7
                          Flash the latest BIOS (AGESA Combo AM5 1.2.0.B or newer for your B550-PLUS).
                          Load Optimised Defaults, then only change:
                          Code:
                          DO not enable XMP/DOCP yet 
Disable Global C-State Control and CPPC (these deep-sleep states cause idle freezes on some Zen 3 boards).
If the board offers a β€œPBO Enhancement” or CPU Core Voltage offset, turn them off / set to Auto.
                          Re-install the AMD Chipset driver straight from AMD.com (the one bundled in Armoury Crate is often old).
                          Clean-install the NVIDIA 552.xx driver with DDU - Install - tick Clean install.

                            Comment

                            • Tired_One
                              PCHF Member
                              • May 2025
                              • 11
                              #8
                              [ATTACH type=β€œfull” size=β€œ450x522”]15434[/ATTACH]
                              Here is the picture you requested. I have flashed the bios and changed the settings you advised. We will see if the problem persists.

                                Comment

                                • Tired_One
                                  PCHF Member
                                  • May 2025
                                  • 11
                                  #9
                                  [ATTACH type=β€œfull” size=β€œ450x522”]15434[/ATTACH]
                                  Here is the picture you requested. I have flashed the bios and changed the settings you advised. We will see if the problem persists.

                                    Comment

                                    • Malnutrition
                                      PCHF Moderator
                                      • Jul 2016
                                      • 7045
                                      #10
                                      Speccy Scan.

                                      [ul]
                                      [li]Please go here and download Speccy.[/li][li]Install and run the program.[/li][li]Upon Completion:[/li][li]Hit File[/li][li]Publish Snap Shot[/li][li]A link will appear, post that link.[/li][/ul]

                                      Please download MiniToolBox and save it to your desktop.

                                      Run the program by right clicking on it and selecting Run as administrator.
                                      When the program opens select the following boxes:

                                      Flush DNS
                                      Report IE Proxy Settings
                                      Reset IE Proxy Settings
                                      Report FF Proxy Settings
                                      Reset FF Proxy Settings
                                      List content of Hosts
                                      List IP Configuration
                                      List Winsock Entries
                                      List last 10 Event Viewer Errors
                                      List Installed Programs
                                      List Devices (Only Problems)
                                      List Users, Partitions and Memory size

                                      Please post the log in your next reply



                                      Include in your next reply a Get System Info log.
                                      Save it to your desktop when complete.
                                      Once you have the file on your desktop, then upload it here.
                                      Copy the URL after your report is loaded.
                                      Then send us the link.

                                        Comment

                                        • Malnutrition
                                          PCHF Moderator
                                          • Jul 2016
                                          • 7045
                                          #11
                                          Speccy Scan.

                                          [ul]
                                          [li]Please go here and download Speccy.[/li][li]Install and run the program.[/li][li]Upon Completion:[/li][li]Hit File[/li][li]Publish Snap Shot[/li][li]A link will appear, post that link.[/li][/ul]

                                          Please download MiniToolBox and save it to your desktop.

                                          Run the program by right clicking on it and selecting Run as administrator.
                                          When the program opens select the following boxes:

                                          Flush DNS
                                          Report IE Proxy Settings
                                          Reset IE Proxy Settings
                                          Report FF Proxy Settings
                                          Reset FF Proxy Settings
                                          List content of Hosts
                                          List IP Configuration
                                          List Winsock Entries
                                          List last 10 Event Viewer Errors
                                          List Installed Programs
                                          List Devices (Only Problems)
                                          List Users, Partitions and Memory size

                                          Please post the log in your next reply



                                          Include in your next reply a Get System Info log.
                                          Save it to your desktop when complete.
                                          Once you have the file on your desktop, then upload it here.
                                          Copy the URL after your report is loaded.
                                          Then send us the link.

                                            Comment

                                            • Tired_One
                                              PCHF Member
                                              • May 2025
                                              • 11
                                              #12
                                              Here is what you asked for.

                                              http://speccy.piriform.com/results/a5R2caEMsIvxPYPOkU6nDVY

                                                Comment

                                                • Tired_One
                                                  PCHF Member
                                                  • May 2025
                                                  • 11
                                                  #13
                                                  Here is what you asked for.

                                                  http://speccy.piriform.com/results/a5R2caEMsIvxPYPOkU6nDVY

                                                    Comment

                                                    • Tired_One
                                                      PCHF Member
                                                      • May 2025
                                                      • 11
                                                      #14
                                                      It has been almost 4 hours after flashing the bios (which I had already done before) and changing the settings in the bios. Watched most of the Last of US with my long distance girlfriend until she fell asleep. Computer is still up and running. Hopefully it lasts. Possibly changing the settings in the bios helped. Will keep you informed.

                                                        Comment

                                                        • Tired_One
                                                          PCHF Member
                                                          • May 2025
                                                          • 11
                                                          #15
                                                          It has been almost 4 hours after flashing the bios (which I had already done before) and changing the settings in the bios. Watched most of the Last of US with my long distance girlfriend until she fell asleep. Computer is still up and running. Hopefully it lasts. Possibly changing the settings in the bios helped. Will keep you informed.

                                                            Comment

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