Incorrect Error Message "Last USB Not Recognized"

[wstrohm]

Windows 11 build 24H2, confirmed up to date in Windows Update. No USB device had been plugged in except Apple extended keyboard and Kensington Expert Mouse, which is a wired trackball that has always worked normally. Removing the ball from the trackball unit, the laser was off. Restarting the computer fixed the problem. Is this a problem with the mouse, or with Windows 11? Problem has recurred recently.

[wstrohm]

Updated Kensington Trackball Works software to latest version; hopefully that will end the problem.

[xrobwx71]

Let us know, if not please :

Download the PCHFLogTool
Unzip to your desktop
Right Click run as admin.
Click Gather logs.
A new .txt named PCHF.txt will appear on your desktop.
Copy paste or attach that.
This tool will automatically zip your minidumps.
They will be zipped to your desktop.
Attach those.
Also, click list installed drivers.
Attach that as well.

Source- @Malnutrition

[wstrohm]

Attempt to download “PCHFLogTool” was rejected by Win 11, writing “Couldn’t download - virus detected.”

[xrobwx71]

@Malnutrition
We’ll ask the author of the program.

[Malnutrition]

The tool is not signed. I have not submitted it to antivirus companies so that it is not detected by their engines, This is windows defender doing it’s job protecting your machine from an unknown .exe.

It is what as known as a false positive. I am waiting until I have all the kinks worked out and all the feature I need added before I submit it. I assure you there is no malware contained in the tool. I have no interest in creating anything malicious and could not see any benefit in doing so, The tool simply gathers logs for helping diagnose computer issues. (y)

[wstrohm]

Thanks for your reply. Unfortunately I cannot enter “Microsoft Defender Portal” since MS writes that my account is a personal account and I have to reference some organization or other. Have not been able to find a way to get into that “portal” to classify the alert as a “false positive.” This is probably the result of a “Mac” person trying to learn new DIY Windows 11 PC protocol. All my games play perfectly, but dealing with MS has been problematic from the beginning.

[Malnutrition]

Speccy Scan.

[ul]
[li]Please go here and download Speccy.[/li][li]Install and run the program.[/li][li]Upon Completion:[/li][li]Hit File[/li][li]Publish Snap Shot[/li][li]A link will appear, post that link.[/li][/ul]
Get System Info Log.

Include in your next reply a Get System Info log.
Save it to your desktop when complete.
Once you have the file on your desktop, then upload it here, and Here.
Copy the URL after your report is loaded.
Then send us the link.

[Bruce]

@wstrohm - any news?

[wstrohm]

http://speccy.piriform.com/results/WhlgyMoWcZFdL7yRzLszcy1

[wstrohm]

Here’s the Get System Info.

[Malnutrition]

@xrobwx71 will take it from here now that the logs are posted. (y)

[wstrohm]

Thanks… still learning Windows housekeeping stuff. Stumbling along here!

[Malnutrition]

Get system Info log.

[xrobwx71]

Updated Kensington Trackball Works software to latest version; hopefully that will end the problem.

Did this take care of the problem?