Laptop can't turn on properly

[WowRly]

I have a ASUS TUF Gaming laptop that I bought used.

I noticed that whenever I use the laptop without the charger and it runs out of battery that it runs into this problem when I then turn it on with the charger:
“The device ran into a problem and needs to restart.”

This happened one or two times previously, I managed to fix it by doing a System Restore. (Basically, I get a blue screen that says “Automatic Report - Your PC did not start correctly. Press “Restart” to restart your PC, which can sometimes fix the problem. You can also press ‘Advanced options’ to try other options to repair your PC.”

Restarting from there gets me to the same blue screen.

In advanced options, I have a couple of options, but none of them seem to get the laptop to the starting screen. Options there are “Continue: Exit and continue to W11”; “Use a device: Use a USB drive, network connection, or Windows recovery DVD”; “Troubleshoot: Reset your PC or see advanced options” and “Turn off your PC.” I tried all these and the options they have within. I even tried Recovery option where it is suppose to wipe everything off, but it gets me to the error: “There was a problem resetting your PC. No changes were made.”

Any ideas?

[Malnutrition]

[COLOR=rgb(184, 49, 47)]On a working machine.
Download a copy of Windows 11 that you have installed.
Make sure and select the [COLOR=rgb(243, 121, 52)]Download Windows 11 Disk Image (ISO) for x64 devices.
Then grab a USB with at least 8 gigabyte capacity.
Use ISO to USB, Or Use Ventoy and copy the iso to the USB
Boot the windows into recovery console as you mentioned before.
Use the “Use a device: [COLOR=rgb(184, 49, 47)]Use a USB drive, network connection, or Windows recovery DVD”
Install windows 11 but do not format the drive, leave the file system intact so that windows will save to [COLOR=rgb(184, 49, 47)]Windows.old
On the newly installed windows…
Use PC Data Back once you are into the new installation, then [COLOR=rgb(184, 49, 47)]Restore From Custom Location.
Select restore from [COLOR=rgb(184, 49, 47)]windows.old Hopefully you will be able to keep everything if it works out.
You may have to reinstall applications, but the data from them in theory should be available via this tool.

[ATTACH alt=“1724024108781.png”]14181[/ATTACH][/COLOR][/COLOR][/COLOR][/COLOR][/COLOR][/COLOR]

[WowRly]

I put W11 on the flash drive using ISO to USB download you have a link for. It took like 10 minutes but at the end said that it was successful.

I did the “UEFI Firmware Settings: Restart to change UEFI firmware settings” with the flash drive plugged in and that seems to take me to the BIOS screen.

I tried the 3 options for “Use a device”:

UEFI:CD/DVD Drive
UEFI:Removable Device
UEFI:Network Device

But it always runs into “Your device ran into a problem…”

Is there a way to download W11 from BIOS with the flash drive?

[Malnutrition]

Format the flash drive and try and use Ventoy.

Is there a way to download W11 from BIOS with the flash drive?

Not that I know of…

[Malnutrition]

If that fails, then perhaps a bios reset is in order.

I will also tag more help. @georgeks @Bruce @PeterOz Perhaps these guys will have further input.

[Bruce]

If Ventoy or the BIOS reset doesn’t help, I’d be hoping on a PC that works and creating a bootable USB stick using Windows Media Creation Tool.
Then changing the boot order in BIOS to boot from USB first.

The two other possibilities - the integrity of the used laptop itself (why was it sold?), and, I’d also consider getting a new drive as it sounds like it may be the common factor with all your hurdles.
512GB SSD drives are pretty cheap, and if it doesn’t help, it won’t go to waste, it can be put in any other PC or into and external enclosure as a backup medium.

[PeterOz]

I put W11 on the flash drive using ISO to USB

Did you put it onto the flash drive or did you use the Widows creation tool to create.
Forget things like Rufus ad Ventoy create the usb only using the windows creation tool.

ASUS TUF Gaming laptop

Which model? You will also need the drivers before installing windows.
[ol]
[li]Step 1: Access the ASUS UEFI BIOS Utility. You can enter UEFI BIOS easily on ASUS: …[/li][li]Step 2: Disable Secure Boot & Enable Legacy Boot. In the ASUS UEFI BIOS utility advanced mode, you should first disable the secure boot feature: …[/li][li]Step 3: ASUS Change Boot Order. …[/li][li]Step 4: ASUS Boot from USB Windows [/li][li] What Is ASUS UEFI BIOS Utility And How To Boot From USB - MiniTool [/li][/ol]

[PeterOz]

Is there a way to download W11 from BIOS with the flash drive?

NO

[WowRly]

Fixed. ???

The Windows Media Creation Tool worked. I didn’t know what that was–Basically, the Microsoft website allows you to download Windows 11 (or others) and put it on a flash drive through their own website tool called Windows Media Creation Tool. Anyway, after I completed that and went into “Use a device”, my specific flash drive name was detected and I could select it. After that, it was just a long wait for the Windows to install. I used the “New PC” option or whatever it’s called, so it might have wiped out my files or not . . . I’m not sure because I do see my Microsoft Word files. My Mozilla bookmarks etc are gone. None of this is an issue for me–I’m just happy to have the computer working.

I just have to make sure to not let my laptop’s battery run out, which seems to trigger this issue (which I previously easily fixed via System Restore, but it did not work this last time).

[PeterOz]

Which model? You will also need the drivers before installing windows.

And what about this?

[WowRly]

[HEADING=2]ASUS TUF Gaming FX505DD/DT/DU [/HEADING]

https://www.asus.com/us/laptops/for-gaming/tuf-gaming/asus-tuf-gaming-fx505dd-dt-du/

[Malnutrition]

Once you get your drivers installed, then I suggest these programs:
Ublock Origin https://ublockorigin.com/
O&O ShutUp Ten https://www.oo-software.com/en/shutup10
O&O App Buster https://www.oo-software.com/en/ooappbuster

[Bruce]

You may want to test the flat battery idea now, while the PC is clean.
It would be a shame to have to do another fresh install down the track, with all your files and programs installed.

[PeterOz]

Is your Model the DD,DT OR DU.
You should have downloaded the drivers first and installed before connecting to the internet.

https://www.asus.com/support/faq/1044766/

[Malnutrition]

Go here.
Enter the serial number.
To find serial number.
Open Command prompt as admin, copy and paste or type: [COLOR=rgb(184, 49, 47)]wmic bios get serialnumber[/COLOR][COLOR=rgb(184, 49, 47)]
Hit enter.
That will give you the correct drives.
Follow the order listed by @PeterOz

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