Help troubleshooting - Kernel-Power Error Event ID 41 Task Category 63

[bry678]

here are the latest miniboxtool and speccy

http://speccy.piriform.com/results/6oebeNCeThCQBkqP6cJTDpI

[Malnutrition]

I do not see the minitoolbox log, looks like you gained some free space and loosened the ram usage a bit I image things are running better. Make sure and upload any fresh .dmp files that you get so I can check them over.

Also, we can check the machine for anything malicious if you like,

[bry678]

I do not see the minitoolbox log, looks like you gained some free space and loosened the ram usage a bit I image things are running better. Make sure and upload any fresh .dmp files that you get so I can check them over.

Also, we can check the machine for anything malicious if you like,

oops sorry here and here are minidumps

[Malnutrition]

Dump: 080624-4203-01.dmp [COLOR=rgb(184, 49, 47)](06.08.2024 13:17:30)
Code: 0x1000007E - SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
Process: System, probably caused by: FACEIT_AC.sys
Third-party modules in the stack: FACEIT_AC.sys
FAILURE_BUCKET_ID: AV_FACEIT_AC!unknown_function

Dump: 080524-17812-01.dmp [COLOR=rgb(184, 49, 47)](05.08.2024 21:22:51)
Code: 0x3B - SYSTEM_SERVICE_EXCEPTION
Process: cs2.exe, probably caused by: hardware
Third-party modules in the Raw Stack: FACEIT_AC.sys
FAILURE_BUCKET_ID: IP_MISALIGNED

The one from 5/8 was while you were playing counterstrike.

The last two crashes…[/COLOR][/COLOR]

[bry678]

but what about these bsod errors with ntkrnlmp.exe and Genuineintel.sys?

[Malnutrition]

Also on a couple of those Faceit was loaded in the stack when the BSOD occured. Are there any other Anticheat programs that can be used with the games you play?

[bry678]

Also on a couple of those Faceit was loaded in the stack when the BSOD occured. Are there any other Anticheat programs that can be used with the games you play?

yeah i have EasyAntiCheat bc of Apex Legends and Vanguard bc of Valorant.

Sorry im an esport nerd

[Malnutrition]

BSOD from 8/2: The most viable solution here is to remove Faceit and use the machine as normal, report any issues after that. When you remove the software, make sure the driver is gone. Use the everything search engine, to ensure it is gone after program uninstall.

Dump: 080224-17640-01.dmp (02.08.2024 19:04:37)
Code: 0x20001 - HYPERVISOR_ERROR
Process: System, probably caused by: intelppm.sys
[COLOR=rgb(184, 49, 47)]Third-party modules in the Raw Stack: FACEIT_AC.sys, MpKslDrv.sys
FAILURE_BUCKET_ID: 0x20001_11_39ae1f_STACKPTR_ERROR_intelppm!HvReques tIdle

Only way forward IMO is removal of program, test machine…[/COLOR]

[bry678]

BSOD from 8/2: The most viable solution here is to remove Faceit and use the machine as normal, report any issues after that. When you remove the software, make sure the driver is gone. Use the everything search engine, to ensure it is gone after program uninstall.

Dump: 080224-17640-01.dmp (02.08.2024 19:04:37)
Code: 0x20001 - HYPERVISOR_ERROR
Process: System, probably caused by: intelppm.sys
[COLOR=rgb(184, 49, 47)]Third-party modules in the Raw Stack: FACEIT_AC.sys, MpKslDrv.sys
FAILURE_BUCKET_ID: 0x20001_11_39ae1f_STACKPTR_ERROR_intelppm!HvReques tIdle

Only way forward IMO is removal of program, test machine…
[/COLOR]

[COLOR=rgb(184, 49, 47)]
I will let my team know this bc i been telling about my bsod errors issue so i will let them know that about the faceit ac[/color]

[Malnutrition]

I imagine freeing up the space and ram the machine is running better at least, we can also check it for malware/pups and accumulated trash removal if you like.

[bry678]

I imagine freeing up the space and ram the machine is running better at least, we can also check it for malware/pups and accumulated trash removal if you like.

Siure im down to do a malware/pup test and i did do a ram swap - basically switch the ram from left to right and yeah my performance is bit better now after freeing up the space and ram on the machine

[Malnutrition]

OK, we will leave this thread as is. Create a new thread here, and attach FRST and Addition.txt logs here are instructions.

[bry678]

OK, we will leave this thread as is. Create a new thread here, and attach FRST and Addition.txt logs here are instructions.

posted it

[bry678]

posted it

maybe i dont need to get another pc after all

[Malnutrition]

So it’s running better now?