Black screen Crashes

Collapse
This topic is closed.
X
X
 
  • Time
  • Show
Clear All
new posts
  • BoxMan
    PCHF Member
    • Jun 2024
    • 66

    #1

    Black screen Crashes

    I have had this issue for a while and I need some help a few months after I got my pc I started getting black screen crashes where gpu fans go to 100% I replaced the gpu which fixed it for a while then it happened again I reseated it which fixed it for a while again then a few months ago I upgraded my ram which made the crashes happen AGAIN I checked the temps which are normal but the crashes can happen 5 minutes into chrome or 1 hour into an intesive game someone please help me!!
    My Specs are:
    i5-11400F
    RTX 3050
    32G of ram 3200Mhz
  • Malnutrition
    PCHF Moderator
    • Jul 2016
    • 7045

    #2
    I’ll tag you some help. @Bruce @PeterOz @xrobwx71






    But these guys will need some information from your machine, we ask that you provide this information… [COLOR=rgb(184, 49, 47)]help us help you.





    Please download MiniToolBox and save it to your desktop.
    Run the program by right clicking on it and selecting Run as administrator.
    When the program opens check mark Select All Then hit GO
    Please post the log in your next reply. Attach or copy and paste, whatever is easier for you.







    Speccy Scan.

    [ul]
    [li]Please go here and download Speccy.[/li][li]Install and run the program.[/li][li]Upon Completion:[/li][li]Hit File[/li][li]Publish Snap Shot[/li][li]A link will appear, post that link.[/li][/ul][/COLOR]

    Comment

    • Bruce
      PCHF Moderator
      • Oct 2017
      • 10702

      #3
      As well as the MTB and Speccy reports, also give us your power supply specs - brand and model.

      Comment

      • xrobwx71
        PCHF Moderator
        • Mar 2023
        • 1067

        #4
        Yes, they are safe and used by this site and hundreds of other sites.

        If you take a moment to look around the site, you can see that we want to help people not hurt them.

        Comment

        • BoxMan
          PCHF Member
          • Jun 2024
          • 66

          #5
          Alr I’ll send them in as soon as possible

          Comment

          • Malnutrition
            PCHF Moderator
            • Jul 2016
            • 7045

            #6
            Yes indeed they are safe. You can see that these logs are requested so that we can take a look at your machine, since we are not sitting in front of your computer this will simplify the process of getting you some help.

            You can also scan anything you like at VirusTotal if you are worried about it.

            Comment

            • PeterOz
              PCHF Technical Response Team
              • Mar 2021
              • 4191

              #7
              The information it gives us cannot be used by anyone to hack your pc.
              And with speccy please post the link and NOT screen shots of the info.

              Comment

              • BoxMan
                PCHF Member
                • Jun 2024
                • 66

                #8
                Here is the MTB one [MEDIA=googledrive]1d_XvMcIqwf3yWZ1NBjalszu9rMX9V9k4[/MEDIA] I put it in my google drive so it’s easier for me to access it and I blurred out my ip address

                Comment

                • BoxMan
                  PCHF Member
                  • Jun 2024
                  • 66

                  #9
                  Originally posted by Bruce
                  As well as the MTB and Speccy reports, also give us your power supply specs - brand and model.
                  I don’t know it, it was a prebuilt ???

                  Comment

                  • Bruce
                    PCHF Moderator
                    • Oct 2017
                    • 10702

                    #10
                    The power supply will have a sticker on it with the info we are after.
                    To get to the sticker you’ll need to take off the side cover of the tower.

                    And to further ease your mind, you should read this; Is Speccy safe?

                    Comment

                    • BoxMan
                      PCHF Member
                      • Jun 2024
                      • 66

                      #11
                      Originally posted by Bruce
                      The power supply will have a sticker on it with the info we are after.
                      To get to the sticker you’ll need to take off the side cover of the tower.

                      And to further ease your mind, you should read this; Is Speccy safe?
                      I took of the side panel but didn’t find any stickers I’m talking about the one behind the motherboard btw

                      Comment

                      • Bruce
                        PCHF Moderator
                        • Oct 2017
                        • 10702

                        #12
                        The cover that needs to be removed is the one that will then show all the fans, memory chips, air vents and such.
                        The other side cover will show you the back of the motherboard, with all its solder points and some cables.
                        Maybe attaching a picture will explain things better.

                        Comment

                        • BoxMan
                          PCHF Member
                          • Jun 2024
                          • 66

                          #13
                          Originally posted by Bruce
                          The cover that needs to be removed is the one that will then show all the fans, memory chips, air vents and such.
                          The other side cover will show you the back of the motherboard, with all its solder points and some cables.
                          Maybe attaching a picture will explain things better.
                          So the one that is usually glass?

                          Comment

                          • PeterOz
                            PCHF Technical Response Team
                            • Mar 2021
                            • 4191

                            #14
                            Yes

                            Comment

                            • PeterOz
                              PCHF Technical Response Team
                              • Mar 2021
                              • 4191

                              #15
                              Originally posted by BoxMan
                              I checked the temps
                              With what ?

                              Comment

                              Working...