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For a good few months now Iβve had an issue where my controller and headphones will disconnect, keyboard, mouse or any non audio compatible peripherals work fine, it stays disconnected for ~1 minute and sometimes after that doesnβt let me re connect my headphones, forcing me to restart. Iβve tried countless troubleshooting methods and back dating drivers, does anyone have any help on this as Iβm at a loss and my only thought now is to factory reset and hope.
Thanks
Letβs get your complete PC specs.
Get Speccy; Speccy - Download Builds
In Speccy, click File > Publish Snapshot (hit Yes if prompted to proceed with publish) > Copy to Clipboard > Close.
Now you can paste that link into your next post.
Speccy doesnβt show the Power Supply Unit so, if a Desktop PC, list the make/model of the PSU.
From the Speccy report;
[ul]
[li]C:\ has 1% free space. This could well account for your issues. Once space is that critical Windows does all sorts of crazy stuff trying to micro-manage the limited resource. Use WizTree (click the History tab to see the Download link) to find where your space has gone, and CCleaner to clean up the low hanging fruit[/li][li]B:\ drive has some alarming SMART values; 01, 07, C3[/li][li]new BIOS firmware came out this month; https://rog.asus.com/au/motherboards...helpdesk_bios/ while it may not fix your issue, it does contain security patches[/li][li]looks like Windows isnβt auto updating, and whatβs with the Education version of Windows?[/li][/ul]
No clue why itβs the education edition, I used one of my dads keys from where he used to work. Freed up space and updated; I justs never use windows auto update as I want to make sure it doesnβt mess any stuff up before updating. What do the SMART values mean? Thanks
Looks like you have used a Product Key that, while a valid key, is being used on a PC it isnβt suppose to be on. So thatβs a whole other issue.
How much free space do you have now?
Where was all the space being used?
Have you noticed any connection issues still with the headphones?
The days of Windows Updates causing more harm than help are long gone. Yes, every once in a while you hear about such things, but for example we have over 65 PCβs at work that I keep updated regularly, and (touch wood) I had not had a negative outcome for so many years that I couldnβt even recount the last one. Probably back in the Vista days.
The security patches the Updates provide, and the fact you are using the in-built Defender security program, make getting them automatically mandatory!
As to the SMART values, in a nut shell, they are an indication the drive could be faulty, or at least, unreliable.
How old?
Personally, Iβd be using the figures as a reminder that the drive should be replaced.
In fairness, SMART values can be misleading as they are not standardised across makes and models, and are not enforced. Completely at the companyβs discretion. Plus, it isnβt so much what the figures are, but how often they are changing, which is the real indicator.
But itβs all we have and the fact the values are even present should be actioned on.
If you still get disconnects, I would unplug this B:\ drive and run the rig for a few days to see how things change.
~50GB on my C drive now, just some games/documents that ccould be moved/deleted. Has happened twice since that though, a bit less than before. My hard drive is the one I had in my old PC, so at least 8 years old, should definately be replaced then. Will give either unplugging it or getting a new one a go and see how it turns out.
Have you noticed any cause and effect with the disconnects?
Like, a certain game, a certain time period after PC starts, something like that.
Something else to try, change you Power Plan to High Performance. That setting turns off any sort of USB disabling which may be causing your headphones to disconnect.
Also to double check, go into Device Manager, expand the Universal Serial Bus controller section, right click each entry, select Properties, if there is a Power Management tab go there and make sure Allow computer to turn off this device is not ticked.
Any game really and after PC startup whenever its not been on for a while, no specific time of the day though, at least that Iβve noticed. Done all of that as I did have some of the USB devices allowed to disable the device.
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