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hi i bought a pc from NZXT about 2 months ago and Iβm having hella problems, I keep getting this out of video memory error when trying to load up hogwarts and robocop. also my pc keeps randomly crashing on warzone and red dead 2.
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What is the make/model of the power supply? -
I would contact them first to avoid any warranty problems.Originally posted by slackster420Comment
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it is a BeQuiet pure power 12M 1000W ATX3.0Originally posted by BruceComment
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Yeh i will be ringing them tomorrow i was hoping there might be some sort of easy fix instead of sending it back, since i have already sent it back due to the cpu cooler fans not working.Originally posted by PeterOzComment
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Warranty permitting, and I donβt see why not, I would be nuking it from space.
Get the latest Windows build using Windows Media Creation Tool and use it to make a bootable USB stick.
With the PC disconnected from the network, boot from the stick and reload a fresh copy of Windows.
Using the motherboard CD (or pre-saved drivers from the mobo website), reload the chipset drivers.
get back on the web and activate and update Windows.
Then load one bit of software at a time.
Run the PC for a while to get a warm fuzzy feeling, and if all good, load another program.
Repeat until issue re-appears.Comment
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What exactly happens, see my canned info below for as to why this is important;Originally posted by slackster420
Software such as Windows can crash and when it does crash you get a BSOD and when enabled a crash dmp is generated, programs or games when they crash can on occasion close to the desktop but the computer will still be 100% functional.
Hardware failure such as a weak power supply and/or overheating are not software related and when a computer for example suddenly turns off, freezes or the screen goes black etc the behaviour should be described as the βcomputer shut down unexpectedlyβ or froze etc and not as having crashed as the latter implies a software issue as opposed to an obvious hardware issue when described properly.
Having the correct info means that helpers will not be looking for a software issue when the problem is clearly hardware related.
The computer has not been set up since day one so following the reinstall info of Bruce makes sense, see second canned info below;Originally posted by slackster420
Once Windows has been clean installed you must then install first the MBs chipset drivers then the storage/SATA drivers and third the graphics drivers, the drivers can either come from a disk provided by the motherboard manufacturer or downloaded from their site and saved to a flash drive etc, this is a must and Windows should not be allowed to check for updates before it has been done as more often than not Windows installs the wrong drivers or in the incorrect order and this can cause all sorts of problems.
The reason why this procedure is so important, the chipset is what enables the MB to be able to communicate with all the hardware + they are the first drivers that Windows looks for on boot.
If the PC needs to be returned you should ask them to update the BIOS to the latest version.
Power Profile
[COLOR=rgb(184, 49, 47)]Active power scheme: Ultimate Performance
Change the Windows Power Plan to Balanced, Ultra and High Performance are a form of overclocking that is known to cause stability and overheating issues, the setting should only be used for gaming type notebooks that have a discrete GPU that needs the extra power.
No info on the RAM in Speccy, do you know what speed it is.
The GPU is an MSI RTX 4090, do you happen to know which version it is, Gaming, Suprim or Trio etc.[/COLOR]Comment
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Some games come up with the memory error message and wont launch like hogwarts and robo cop on steam, but call of duty will try to launch and then just crashes and goes back to desktop, but sometimes it will launch and work for a few hours then randomly crash to desktop.Originally posted by phillpower2
I talked to NZXT live chat today and they seemed to think it is the ram, i ran the windows memory diagnostic tool witch come up with no errors and it is DDR5 64GB, also the gpu is a msi gaming trio.
Iβm not that confident in my skills to do a full reinstall of windows so if it comes to that i will probably let NZXT do it.
Also i have tried it with the power plan on default with no luck.Comment
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VRAM is attached to the video card and nothing to do with the system RAM + the Windows memory test is only basic in any event and properly testing RAM needs Memtest and testing that can take as long as 24hrs.
Do you know the speed of the RAM.Originally posted by phillpower2Comment
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The problem in letting NZXT do the reinstall is they wonβt do it based on your individual PC.
Theyβll have a pre-configured image of Windows and the drivers needed for your model range and simply βloadβ that image onto your drive, rather than install Windows then all the other required software - along with their bloatware.
And this isnβt bad per say, they canβt afford the time to load each PC as an end user would.
But each to their own, you have to do what you are comfortable and confident, in doing.
Iβll just add, with your PC being so new, you probably donβt have much (or any) personal files to save first.
Just create the bootable USB stick with the Windows tool, which holds your hand during the process.
Then boot from that stick and again, you are prompted at each stage, and there arenβt that many prompts.Comment
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Being that the OP revisited the forum but chose not to reply this thread will be closed.Comment
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