Microsoft store not updating/downloading apps

[Kristina]

I brought my son a pc for Christmas.
We have done the system updates absolutely fine that’s all up to date.

Microsoft store doesn’t seems to be downloading or updating any apps they just buffer and have been for days now.

We run 140mb on internet and I even switched him to ethernet cable but there is still no change. His internet bars are only sitting at 2 bars even thought the rest of the house and my gaming laptop are all on full bars.

He has managed to download Fortnite and steam to play truck simulator. But I cannot download the Xbox app on either the Microsoft store or through the internet it just buffers . Any help would be much appreciated. Kristina

[xrobwx71]

Are you using a Microsoft account or a local account?

[Kristina]

He is signed into his microsoft account

[Kristina]

Are you using a Microsoft account or a local account?

I think he is signed in, how would I check this?

[Kristina]

I think he is signed in, how would I check this?

He’s definitely signed into his account I just checked

[Bruce]

Let’s try a potential quick fix first.

Click the Start button, start typing [COLOR=rgb(44, 130, 201)]cmd and it’ll find Command Prompt in the search results, click Run as Administrator.
In the box that pops up, type in [COLOR=rgb(44, 130, 201)]wsreset and hit Enter.
That will take you the to Microsoft Store, you’ll see a spinning wheel for a while, then you can try the Library icon (bottom left) and see if you can update some Apps.[/COLOR][/COLOR]

[Bastet]

Do Windows updates download & install OK? If not:
Have you tried resetting the update components?
Open cmd prompt/powershell with admin & enter:
Net Stop bits
Net Stop wuauserv
Net Stop appidsvc
Net Stop cryptsvc
Ren %Systemroot%\SoftwareDistribution\DataStore DataStore.bak
Ren %Systemroot%\SoftwareDistribution\Download Download.bak
Ren %Systemroot%\System32\catroot2 catroot2.bak
Del “%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr*.dat”
Net Start bits
Net Start wuauserv
Net Start appidsvc
Net Start cryptsvc
Restart the PC & try updating again.

And/or:
Search for services.msc & find Windows Update & ensure it is set to Automatic.

[Bruce]

@Kristina - any progress?