Short breaks in sound output

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  • DennisB
    PCHF Member
    • Oct 2023
    • 5
    #1

    Short breaks in sound output

    Hi.

    I recently had my pc build by a company. Sometimes when i watch netflix, play video games or what so ever the sound cuts out for a few seconds and then resumes.
    It almost looks like when the sound drops below a certain volume it just cuts it out completely.
    Ive tried to change the audio driver from its original one to realtek but this also didnt provide the desired outcome.

    I have a box connected with in the aux input or at least the input in the back with the green circle around it haha.
    Im using a Asus B550 Plus motherboard

    Really hope you guys will be able to help me. Im not too tech savy so if u guys need any additional information please let me know.
    Tags: None
    • veeg
      PCHF Director
      • Jul 2016
      • 8978
      #2
      Hello

      Download and post.. Speccy - Free Download

      To post.

      To publish a Speccy profile to the Web:

      In Speccy, click File, and then click Publish Snapshot.

      In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

      Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

        Comment

        • DennisB
          PCHF Member
          • Oct 2023
          • 5
          #3
          Done! Here you go: http://speccy.piriform.com/results/V...0bI5iSjxAIiRG0

          Its showing AMD k19 but to make sure u got a all the right info:

          AMD RYZEN 9 5900X - 3,7GHz
          Corsair Vengeance Pro RGB 32GB(3600Mhz)
          NVIDIA RTX 3060 Ti V2 8GB
          Onboard - 7.1 HD audio Realtek ALC1220
          NZXT Kraken 240

          Hope this helps

            Comment

            • veeg
              PCHF Director
              • Jul 2016
              • 8978
              #4
              Hello

              What are your sound settings ?

              @xrobwx71

                Comment

                • xrobwx71
                  PCHF Moderator
                  • Mar 2023
                  • 1058
                  #5
                  After answering @veeg 's question…

                  Hit start, type powershell, open powershell, copy and past this into the powershell prompt

                  Get-WmiObject Win32_PnPSignedDriver | select devicename, driverversion

                  Hit enter.

                  Copy and paste the output in your next post please.

                    Comment

                    • DennisB
                      PCHF Member
                      • Oct 2023
                      • 5
                      #6
                      WAN Miniport (Network Monitor) 10.0.22621.1
                      WAN Miniport (IPv6) 10.0.22621.1
                      WAN Miniport (IP) 10.0.22621.1
                      WAN Miniport (PPPOE) 10.0.22621.1
                      WAN Miniport (PPTP) 10.0.22621.1
                      WAN Miniport (L2TP) 10.0.22621.1
                      WAN Miniport (IKEv2) 10.0.22621.1
                      WAN Miniport (SSTP) 10.0.22621.1
                      Generic software device 10.0.22621.1
                      Local Print Queue 10.0.22621.1
                      Local Print Queue 10.0.22621.1
                      Local Print Queue 10.0.22621.1
                      Generic software device 10.0.22621.1
                      Generic software device 10.0.22621.1
                      Generic software device 10.0.22621.1
                      Computer Device 10.0.22621.1
                      Remote Desktop Device Redirector Bus 10.0.22621.608
                      Nefarius Virtual Gamepad Emulation Bus 1.21.442.0
                      Plug and Play Software Device Enumerator 10.0.22621.1
                      Microsoft System Management BIOS Driver 10.0.22621.1
                      NDIS Virtual Network Adapter Enumerator 10.0.22621.1
                      NVVHCI Enumerator 3.5.3090.2760
                      NvModuleTracker Device 6.14.25214.24630
                      NVIDIA Virtual Audio Device (Wave Extensible) (WDM) 4.49.0.0
                      Microsoft Basic Render Driver 10.0.22621.608
                      System Firmware 10.0.22621.1
                      Microsoft UEFI-Compliant System 10.0.22621.1
                      ACPI Fixed Feature Button 10.0.22621.1
                      AMD GPIO Controller 2.0.1.0
                      AMD Processor 10.0.22621.2215
                      AMD Processor 10.0.22621.2215
                      AMD Processor 10.0.22621.2215
                      AMD Processor 10.0.22621.2215
                      AMD Processor 10.0.22621.2215
                      AMD Processor 10.0.22621.2215
                      AMD Processor 10.0.22621.2215
                      AMD Processor 10.0.22621.2215
                      AMD Processor 10.0.22621.2215
                      AMD Processor 10.0.22621.2215
                      AMD Processor 10.0.22621.2215
                      AMD Processor 10.0.22621.2215
                      AMD Processor 10.0.22621.2215
                      AMD Processor 10.0.22621.2215
                      AMD Processor 10.0.22621.2215
                      AMD Processor 10.0.22621.2215
                      AMD Processor 10.0.22621.2215
                      AMD Processor 10.0.22621.2215
                      AMD Processor 10.0.22621.2215
                      AMD Processor 10.0.22621.2215
                      AMD Processor 10.0.22621.2215
                      AMD Processor 10.0.22621.2215
                      AMD Processor 10.0.22621.2215
                      AMD Processor 10.0.22621.2215
                      ACPI Processor Container Device 10.0.22621.1
                      Microsoft Windows Management Interface for ACPI 10.0.22621.1
                      Motherboard resources 10.0.22621.1
                      Motherboard resources 10.0.22621.1
                      Microsoft Windows Management Interface for ACPI 10.0.22621.1
                      Microsoft Windows Management Interface for ACPI 10.0.22621.1
                      Microsoft Windows Management Interface for ACPI 10.0.22621.1
                      Trusted Platform Module 2.0 10.0.22621.608
                      AMD I2C Controller 1.2.0.99
                      AMD GPIO Controller 2.2.0.121
                      High precision event timer 10.0.22621.1
                      ACPI Power Button 10.0.22621.1
                      Motherboard resources 10.0.22621.1
                      Motherboard resources 10.0.22621.1
                      System board 10.0.22621.1
                      PCI standard host CPU bridge 10.0.22621.1
                      PCI standard host CPU bridge 10.0.22621.1
                      PCI standard host CPU bridge 10.0.22621.1
                      PCI standard host CPU bridge 10.0.22621.1
                      PCI standard host CPU bridge 10.0.22621.1
                      PCI standard host CPU bridge 10.0.22621.1
                      PCI standard host CPU bridge 10.0.22621.1
                      PCI standard host CPU bridge 10.0.22621.1
                      Communicatiepoort 10.0.22621.1
                      Motherboard resources 10.0.22621.1
                      System speaker 10.0.22621.1
                      System CMOS/real time clock 10.0.22621.1
                      System timer 10.0.22621.1
                      Direct memory access controller 10.0.22621.1
                      Programmable interrupt controller 10.0.22621.1
                      PCI standard ISA bridge 10.0.22621.1
                      AMD SMBus 5.12.0.31
                      Motherboard resources 10.0.22621.1
                      Audio Endpoint 10.0.22621.1
                      Audio Endpoint 10.0.22621.1
                      Audio Endpoint 10.0.22621.1
                      Audio Endpoint 10.0.22621.1
                      Realtek Audio Universal Service 1.0.0.432
                      Realtek Hardware Support Application 11.0.6000.255
                      Realtek Asio Component 1.0.0.8
                      Realtek Audio Effects Component 11.0.6000.964
                      DTS Custom HSA 2.1.2.0
                      DTS APO3x 1.2.0.0
                      Realtek High Definition Audio 6.0.9238.1
                      High Definition Audio Controller 10.0.22621.2070
                      HID Keyboard Device 10.0.22621.1
                      HID-compliant vendor-defined device 10.0.22621.819
                      HID-compliant consumer control device 10.0.22621.1
                      HID-compliant system controller 10.0.22621.819
                      USB Input Device 10.0.22621.819
                      HID Keyboard Device 10.0.22621.1
                      USB Input Device 10.0.22621.819
                      USB Composite Device 10.0.22621.1194
                      HID Keyboard Device 10.0.22621.1
                      USB Input Device 10.0.22621.819
                      HID-compliant device 10.0.22621.819
                      HID-compliant system controller 10.0.22621.819
                      HID-compliant consumer control device 10.0.22621.1
                      HID-compliant mouse 10.0.22621.1
                      USB Input Device 10.0.22621.819
                      USB Composite Device 10.0.22621.1194
                      USB Root Hub (USB 3.0) 10.0.22621.2215
                      USB xHCI Compliant Host Controller 10.0.22621.2215
                      Platform Security Processor 10.0.22621.1
                      AMD PCI 1.0.0.83
                      PCI-to-PCI Bridge 10.0.22621.2215
                      PCI standard host CPU bridge 10.0.22621.1
                      AMD PCI 1.0.0.83
                      PCI-to-PCI Bridge 10.0.22621.2215
                      PCI standard host CPU bridge 10.0.22621.1
                      PCI standard host CPU bridge 10.0.22621.1
                      PCI standard host CPU bridge 10.0.22621.1
                      Audio Endpoint 10.0.22621.1
                      NVIDIA High Definition Audio 1.3.39.16
                      High Definition Audio Controller 10.0.22621.2070
                      Generic PnP Monitor 10.0.22621.1928
                      Generic PnP Monitor 10.0.22621.1928
                      NVIDIA GeForce RTX 3060 Ti 31.0.15.3742
                      PCI-to-PCI Bridge 10.0.22621.2215
                      PCI standard host CPU bridge 10.0.22621.1
                      PCI standard host CPU bridge 10.0.22621.1
                      Realtek Gaming 2.5GbE Family Controller 1.0.0.14
                      PCI-to-PCI Bridge 10.0.22621.2215
                      PCI-to-PCI Bridge 10.0.22621.2215
                      PCI-to-PCI Bridge 10.0.22621.2215
                      PCI-to-PCI Bridge 10.0.22621.2215
                      Standard SATA AHCI Controller 10.0.22621.608
                      HID-compliant vendor-defined device 10.0.22621.819
                      USB Input Device 10.0.22621.819
                      HID-compliant vendor-defined device 10.0.22621.819
                      USB Input Device 10.0.22621.819
                      WinUsb Device 10.0.22621.608
                      USB Composite Device 10.0.22621.1194
                      Generic USB Hub 10.0.22621.2215
                      HID-compliant vendor-defined device 10.0.22621.819
                      USB Input Device 10.0.22621.819
                      WinUsb Device 10.0.22621.608
                      USB Composite Device 10.0.22621.1194
                      USB Root Hub (USB 3.0) 10.0.22621.2215
                      USB xHCI Compliant Host Controller 10.0.22621.2215
                      PCI-to-PCI Bridge 10.0.22621.2215
                      Disk drive 10.0.22621.1778
                      Standard NVM Express Controller 10.0.22621.2070
                      PCI-to-PCI Bridge 10.0.22621.2215
                      PCI standard host CPU bridge 10.0.22621.1
                      PCI standard host CPU bridge 10.0.22621.1
                      PCI Express Root Complex 10.0.22621.2215
                      Microsoft Windows Management Interface for ACPI 10.0.22621.1
                      Microsoft ACPI-Compliant System 10.0.22621.2215
                      ACPI x64-based PC 10.0.22621.1
                      UMBus Root Bus Enumerator 10.0.22621.608
                      Microsoft Kernel Debug Network Adapter 10.0.22621.1
                      Microsoft Storage Spaces Controller 10.0.22621.900
                      Microsoft Virtual Drive Enumerator 10.0.22621.1
                      Composite Bus Enumerator 10.0.22621.1
                      Microsoft Hyper-V Virtualization Infrastructure … 10.0.22621.608
                      Microsoft Basic Display Driver 10.0.22621.1
                      Volume 10.0.22621.1
                      Generic volume shadow copy 10.0.22621.1
                      Generic volume shadow copy 10.0.22621.1
                      Generic volume shadow copy 10.0.22621.1
                      Generic volume shadow copy 10.0.22621.1
                      Generic volume shadow copy 10.0.22621.1
                      Volume 10.0.22621.1
                      Volume 10.0.22621.1
                      Volume 10.0.22621.1
                      Volume Manager 10.0.22621.608
                      Code:
                                                                      2:10.0,2:6.3,...
                                                2:10.0,2:6.3,...

                        Comment

                        • xrobwx71
                          PCHF Moderator
                          • Mar 2023
                          • 1058
                          #7
                          [ICODE]Realtek High Definition Audio 6.0.9238.1[/ICODE]
                          Looks like you got the latest driver from your MB manufacturer.

                          Have you tried using DDU to uninstall the Realtek driver and re-installing after using DDU?

                          Make sure you have a backup of your drive or at the very least a restore point before using DDU. I’ve used it many times without issue, but it never hurts to be prepared.

                          We may move to using DDU to remove the Nvidia driver and then do a clean install of the drivers only without the Nvidia HD Audio component.

                          NVCleaninstall is a nice tool to re-install the Nvidia driver only and nothing else. (This is what I use on all my systems.)

                            Comment

                            • DennisB
                              PCHF Member
                              • Oct 2023
                              • 5
                              #8
                              Perfect, ill give it a shot once i get home. I’ll update u on this ASAP.

                                Comment

                                • DennisB
                                  PCHF Member
                                  • Oct 2023
                                  • 5
                                  #9
                                  Ok so a small update.

                                  Tested my headset in the rear jack - no issues.
                                  Tested my box in the front jack - started with no issues then slowly started to have the same issues.

                                  Tested my box in the rear jack now instead of netflix / game i used spotify. - no issues.
                                  Tested my box in the rear jack using netflix and game - still the same issues.

                                  Something funny going on for sure.

                                    Comment

                                    • xrobwx71
                                      PCHF Moderator
                                      • Mar 2023
                                      • 1058
                                      #10
                                      Originally posted by DennisB
                                      I recently had my pc build by a company.
                                      Have you contacted these guys?

                                        Comment

                                        • Bruce
                                          PCHF Moderator
                                          • Oct 2017
                                          • 10697
                                          #11
                                          @DennisB - any news?

                                            Comment

                                            • phillpower2
                                              PCHF Administrator
                                              • Sep 2016
                                              • 15206
                                              #12
                                              Abandoned thread, closed.

                                                Comment

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