microsoft store

[Mick]

i have just got a new pc running windows 11 but nothing will download from microsoft store

[Bastet]

Is there any error message/code?
Ensure Windows is fully up to date by running Windows update.

[Mick]

no error code. windows is updated.

[Bastet]

What exactly happens when you try to download an app?
Are you using Wi-Fi or Ethernet?
Have you tried resetting the update components?
Open cmd prompt/powershell with admin & enter:
Net Stop bits
Net Stop wuauserv
Net Stop appidsvc
Net Stop cryptsvc
Ren %Systemroot%\SoftwareDistribution\DataStore DataStore.bak
Ren %Systemroot%\SoftwareDistribution\Download Download.bak
Ren %Systemroot%\System32\catroot2 catroot2.bak
Del “%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr*.dat”
Net Start bits
Net Start wuauserv
Net Start appidsvc
Net Start cryptsvc
Restart the PC & try updating again.

And/or:
Search for services.msc & find Windows Update & ensure it is set to Automatic.

[Mick]

it is a wired connection. as a pc noob i have no idea about anything you just wrote. even the open cmd bit. sorry

[Bastet]

If you hover your mouse over the Start button & click the right button it should open up a list, click on Terminal with administrator rights & then copy & paste each command one at a time.
Net Stop bits (then click enter key, once complete move onto the next command)
Net Stop wuauserv (then click enter key, once complete move onto the next command)
Net Stop appidsvc (then click enter key, once complete move onto the next command)
Net Stop cryptsvc (then click enter key, once complete move onto the next command)
Ren %Systemroot%\SoftwareDistribution\DataStore DataStore.bak (then click enter key, once complete move onto the next command)
Ren %Systemroot%\SoftwareDistribution\Download Download.bak (then click enter key, once complete move onto the next command)
Ren %Systemroot%\System32\catroot2 catroot2.bak (then click enter key, once complete move onto the next command)
Del “%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr*.dat” (then click enter key, once complete move onto the next command)
Net Start bits (then click enter key, once complete move onto the next command)
Net Start wuauserv (then click enter key, once complete move onto the next command)
Net Start appidsvc (then click enter key, once complete move onto the next command)
Net Start cryptsvc

Restart the PC & try updating again.

[Jahaan]

it is a wired connection. as a pc noob i have no idea about anything you just wrote. even the open cmd bit. sorry

Click on Windows icon bottom left of the screen. in search box type CMD and hit enter on keyboard.
Right click on the CMD in the list and choose run as admin.
Enter first command in the list into CMD and hit enter on your keypad.
Do this for every command in the list.

[Mick]

tried all that script, after entering the first line it gave me a message saying it wasnt running. completed the script,rebooted, same outcome

[Mick]

it says the service is not started and more help is available by typing NET HELPMSG 3521.

[Bastet]

Did you try all the commands? If the service isn’t started then you’ll need to start them by using the start commands shown in the list.

[Mick]

i did type it all in and rebooted then when it didnt work i tried again

[Rustys]

Does it give you any type of message on the screen?

Are you attempting to update and or download an application (program)?

Have you also tried creating a new user account and seeing if the issue replicates under that user?

Have you tried resetting the Microsoft Store?

[Mick]

i have tried all the things i have read on every platform ive looked. nothing downloads,just says pending. other games i have downloaded without issue but microsoft store will not update anything

[Rustys]

Let’s see if there are any error message that can be pulled by the MinitoolBox.

Download MiniToolBox and save the file to the Desktop. Right click on the file and select Run as Admin

Close the browser and run the tool, check the following options.

Select all

Click on Go.

copy and paste the contents of the file called MTB.txt or attach the file to your next post.

In the meantime also run a SFC

https://support.microsoft.com/en-us/topic/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files-79aa86cb-ca52-166a-92a3-966e85d4094e

what happens when the system is ran in a clean boot?

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

[Rustys]

Something to read through and see if it may help or not.

https://www.makeuseof.com/windows-10-11-reset-microsoft-store/