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I’m connected to the internet but none of the web browsers on my laptop will load. Apps like Discord and Steam function perfectly fine, I was on a voice call when the issue started and there were no issues with that. If I restart my computer I can load web pages for 10-20 minutes before everything stops again. I’ve done multiple virus scans that found nothing and updated my computer but none of that has fixed anything. What’s going on with my computer and how do I fix it?
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let’s get your complete PC specs.
get Speccy from here; Speccy - Download Builds
in Speccy, click File > Publish Snapshot > Copy to Clipboard > Close.
now you can paste (Ctrl+V) that link into a post. -
In addition to the below, using a VPN 100% interferes with an internet connection and in all honesty people on the right side of the law have zero need for them.
Windows Defender
[COLOR=rgb(184, 49, 47)]Windows Defender: Enabled
Firewall
Firewall: Enabled
Display Name: Norton Security Ultra
Antivirus
[COLOR=rgb(184, 49, 47)]Windows Defender
Antivirus: Enabled
Virus Signature Database: Up to date
[COLOR=rgb(184, 49, 47)]Norton Security Ultra
Antivirus: Disabled
Virus Signature Database: Up to date
As a starting point get rid of anything Norton related, it isn`t working properly and Windows own Defender is better protection wise and does not hog system resources like Norton does, seemy canned explanation below;
Windows 8, 8.1, 10 and 11 come with an improved Windows Defender, it offers the same real-time anti-virus/anti-malware protection as Microsoft Security Essentials. Windows Defender also shares the same malware signature definitions as Microsoft Security Essentials, and Forefront Endpoint Protection. Technically, Microsoft Security Essentials has not been renamed Windows Defender, or combined with it in Windows 8, 8.1, 10 and 11.
[COLOR=rgb(184, 49, 47)]If any AV product that you have is a paid for version you should always make sure that you have a copy of the product key kept somewhere safe just in case you ever wish to reinstall it.
Norton uninstall info here
Once Norton has been correctly uninstalled, restart and check to see if Windows Defender has auto enabled and allow it to update and carry out a full scan of your computer.
Once done, restart, test by using the computer as you normally, post back with an update when you are ready.[/COLOR][/COLOR][/COLOR][/COLOR]Comment
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I uninstalled Norton and everything worked for 10 minutes, nothings changed.Comment
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Sorry but not sure what you mean as the above is contradictory, you say everything worked but then go on to say nothings changed :unsure:Comment
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My laptop will load pages for about 10 minutes following a restart before things stop. What I meant was that uninstalling Norton didn’t change anything, after 10 minutes of using my computer normally no web pages would load again.Comment
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That suggests that something is blocking the connection, a Firewall for example.
Post a new Speccy url for us so that we can make sure that there are no traces of Norton left.Comment
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Any updates?Comment
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Been busy with work and haven’t had time to check this, but here’s the new Speccy http://speccy.piriform.com/results/F...a8SwQldRYCLxhLComment
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Speccy is still detecting Norton and the member using a VPN both of which will affect browser behaviour.
To avoid us having to ask for an update every couple of days we will close this thread until the OP has the time available to work towards resolving the issue, PM a member of staff when you are ready and the thread can be reopenedComment
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