wifi network issue

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  • gaxer
    PCHF Member
    • Dec 2022
    • 4

    #1

    wifi network issue

    i have this laptop (ASUS Vivobook 15 X512FA) which I updated some days ago. Next morning it worked fine except for WiFi connection, that didn’t appear anywhere (I couldn’t activate it bc the computer didn’t show it).
    Checked the network adapters and only WAN miniports showed up (none from Intel or Realtek which I think are the manufacturers?), so I tried to update the drivers, but didn’t get a result either.
    Then I decided to reset the PC (in case that solved my problem) but it didn’t, so I setup Windows again without Internet connection

    Now I’m right where I started : though I updated the BIOS and WLAN drivers, the network adapters don’t appear, even using “ipconfig /all” in cmd (it just shows the laptop name, node type, proxy state etc.). Saw somewhere that netstat /release and /renew could work, but didn’t get anything, something more I could try pls, or it looks like it’s a hardware problem (like the adapter is broken or something)?

    Thanks a lot
  • veeg
    PCHF Director
    • Jul 2016
    • 8982

    #2
    Hello

    Which updates are you referring to?

    Comment

    • gaxer
      PCHF Member
      • Dec 2022
      • 4

      #3
      Originally posted by veeg
      Hello

      Which updates are you referring to?
      I’m not sure the name exactly, but I use Windows 11 and it happened after using the Windows Update thing, so I guess they’re the last released?

      Comment

      • Bastet
        PCHF Member
        • Aug 2016
        • 1515

        #4
        Did you check under Device manager? If not there then check further under View>Show hidden devices. If still not there then the Wi-Fi module may have failed.
        You could try rolling back the update/s to see if the Wi-Fi returns.

        Comment

        • PeterOz
          PCHF Technical Response Team
          • Mar 2021
          • 4191

          #5
          Originally posted by gaxer
          which I updated some days ago
          Can you roll back with system restore

          Comment

          • gaxer
            PCHF Member
            • Dec 2022
            • 4

            #6
            Originally posted by Bastet
            Did you check under Device manager? If not there then check further under View>Show hidden devices. If still not there then the Wi-Fi module may have failed.
            You could try rolling back the update/s to see if the Wi-Fi returns.
            Yep I checked, and it only shows windows kernel or something like that

            Comment

            • gaxer
              PCHF Member
              • Dec 2022
              • 4

              #7
              but thanks y’all, i’ll try going backwards with the updates

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