Settings Closes

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  • servant74
    PCHF Member
    • Oct 2022
    • 4

    #1

    Settings Closes

    On Win11 I can’t do any settings change as I try to open settings, it brings up a screen with a β€˜gear’ icon, then closes.
    On occasion I get a message that an invalid reference to memory location (all zeroes if I remember right).

    I can’t do a system reset since I cant get to settings. Suggestions?

    This is an HP Pavillion laptop I got earlier this year new.

    Any reasonable help is appreciated.

    I am an ol Unix sysadmin, but retired for over 15 years now. I have war stories, but they don’t fix this issue. Here I feel like an β€˜end user’.
  • Bastet
    PCHF Member
    • Aug 2016
    • 1515

    #2
    Can you open command prompt/Powershell/terminal by right clicking the Start button?
    If yes-
    Right click on start & choose powershell with admin & type/copy & paste these cmds one at a time then click Enter:
    SFC /SCANNOW
    DISM /Online /Cleanup-Image /StartComponentCleanup
    DISM /Online /Cleanup-Image /RestoreHealth

    Can you open .exe files?
    Can you download OK?

    If not-
    If you force restart 3 times it should reach the troubleshoot menu where you can reset Windows I believe.

    Comment

    • Rustys
      PCHF Member
      • Jul 2016
      • 7862

      #3
      Few other things that you could try.

      Restart the computer Not Shut Down do a Restart.

      Safe Mode and see if the same thing happens?


      If you have a different account that you can log into, see if that is affected as well.

      Comment

      • servant74
        PCHF Member
        • Oct 2022
        • 4

        #4
        Originally posted by Bastet
        Can you open command prompt/Powershell/terminal by right clicking the Start button?
        If yes-
        Right click on start & choose powershell with admin & type/copy & paste these cmds one at a time then click Enter:
        SFC /SCANNOW
        DISM /Online /Cleanup-Image /StartComponentCleanup
        DISM /Online /Cleanup-Image /RestoreHealth

        Can you open .exe files?
        Can you download OK?

        If not-
        If you force restart 3 times it should reach the troubleshoot menu where you can reset Windows I believe.
        I did those, then rebooted.
        I rebooted once after doing those.
        Yes, I can open/run exe files.
        Yes, I can download OK. I had to download and update Powershell before I could run those commands.
        Good suggestions, just didn’t work. I will reboot a couple more times to make sure I do get the full effect.

        Comment

        • Bastet
          PCHF Member
          • Aug 2016
          • 1515

          #5
          I would now try an in-place repair by downloading the Windows 11.iso, mounting this & choosing setup. Ensure keep everything/keep apps & files is automatically selected & continue With the repair.

          Comment

          • servant74
            PCHF Member
            • Oct 2022
            • 4

            #6
            Originally posted by Bastet
            I would now try an in-place repair by downloading the Windows 11.iso, mounting this & choosing setup. Ensure keep everything/keep apps & files is automatically selected & continue With the repair.
            Thanks

            Comment

            • servant74
              PCHF Member
              • Oct 2022
              • 4

              #7
              Originally posted by servant74
              Thanks
              I’ll give it a shot! … This one I expect to β€˜win’!

              Comment

              • Bruce
                PCHF Moderator
                • Oct 2017
                • 10697

                #8
                @servant74 - any luck?

                Comment

                • Bruce
                  PCHF Moderator
                  • Oct 2017
                  • 10697

                  #9
                  abandoned

                  Comment

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