Graphics driver doesn't install properly

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  • system
    PCHF Owner
    • Jan 2015
    • 7634

    #1

    Graphics driver doesn't install properly

    I have recently installed Windows XP Professional SP3 32-bit on a laptop with an AMD Radeon R3 GPU. I’ve spent two weeks at this point trying to sort everything out. I have pretty much every other driver installed aside from the graphics adapter.

    When I try installing this, I get a blank command prompt. If I try turning it off, the next time I turn it on it gets stuck on launch. I end up having to uninstall it using safe mode.

    Can you help me with this? I am this close to finishing my XP install. Thank you.
  • Malnutrition
    PCHF Moderator
    • Jul 2016
    • 7045

    #2
    I usually do not suggest these types of programs, but this may be a special case.

    I would just ignore anything else the prgrams suggest to install, and only use them to see if they can find a graphics driver for the machine.

    DriverMax You get two drivers in a 24 hour period.
    Snappy Driver installer

    You will certainly want to create a restore point prior to installing the drivers they suggest. I have had success with these tools after hours of searching gave up and these tools have actually done well.

    Comment

    • system
      PCHF Owner
      • Jan 2015
      • 7634

      #3
      I already tried Snappy Driver Origin. The driver doesn’t work whether I use one of these programs to install it or directly try to install it.

      Link to the driver (AMD Radeon R3 Graphics): https://driverpack.io/en/laptops/tos...windows-xp-x86 (Make sure to install the driver directly via the dropdown if you want to try it)

      Comment

      • Malnutrition
        PCHF Moderator
        • Jul 2016
        • 7045

        #4
        Download Unknown Device Identifier v9.00

        [ul]
        [li]Run it.[/li][li]Allow it to complete.[/li][li]Hit File >>Save[/li][li]The default name will be DeviceList[/li][li]Save it to your desktop.[/li][li]Open DeviceList.txt copy contents.[/li][li]Attach it here.[/li][/ul]

        Comment

        • system
          PCHF Owner
          • Jan 2015
          • 7634

          #5
          There you go

          Comment

          • Malnutrition
            PCHF Moderator
            • Jul 2016
            • 7045

            #6
            PCI Encryption/Decryption Controller [UNKNOWN DEVICE]
            Chip: Advanced Micro Devices (AMD) Family 16h Processor Security Accelerator
            Detail
            PnpID
            VEN_1022&DEV_1537&SUBSYS_F8451179&REV_00
            Vendor
            Code:
                Device
                    PCI Encryption/Decryption Controller
                Chip Vendor
                    Advanced Micro Devices (AMD)
                Chip
                    Family 16h Processor Security Accelerator


            Network Controller [UNKNOWN DEVICE]
            Chip: Realtek Semiconductor RTL8821AE 802.11ac PCIe Wireless Network Adapter
            Detail
            PnpID
            VEN_10EC&DEV_8821&SUBSYS_216210EC&REV_00
            Vendor
            Code:
                Device
                    Network Controller
                Chip Vendor
                    Realtek Semiconductor
                Chip
                    RTL8821AE 802.11ac PCIe Wireless Network Adapter


            Unknown Device
            Vendor: Microsoft
            PnpID: usb\unknown

            Only shows these as not installed, according to this log it shows your graphics driver is installed. Although it is not or you would not be here…

            https://driverscollection.com/Search/PCI\VEN_1002%26DEV_9850%26REV_45

            Comment

            • system
              PCHF Owner
              • Jan 2015
              • 7634

              #7
              Yeah, it recognises the display driver and tries to get me to install it every time. It just never installs properly.

              Comment

              • Malnutrition
                PCHF Moderator
                • Jul 2016
                • 7045

                #8
                Have you tried driver max ?

                Or the windows 7 32 bit version?

                Comment

                • system
                  PCHF Owner
                  • Jan 2015
                  • 7634

                  #9
                  I have indeed installed SP3.
                  I haven’t tried Windows 7 drivers yet. I’ll give it a shot.
                  I’ll also try DriverMax.

                  Comment

                  • system
                    PCHF Owner
                    • Jan 2015
                    • 7634

                    #10
                    Well, none worked. The Windows 7 driver gave me a “not Win32 application” error, and DriverMax told me the graphics driver needed no updates after “installing” a driver.

                    Oh, and it also prevented me from restarting/turning off my PC via the start menu until I uninstalled it. Even still I get an error that I never got when I try shutting it down.

                    Comment

                    • Malnutrition
                      PCHF Moderator
                      • Jul 2016
                      • 7045

                      #11
                      That is why I mentioned a restore point… Let me tag @PeterOz to see if he has any ideas.

                      Comment

                      • PeterOz
                        PCHF Technical Response Team
                        • Mar 2021
                        • 4191

                        #12
                        Sorry not interested
                        Op started thread here https://pchelpforum.net/t/help-to-in...om-2015.76290/
                        Then abandoned.

                        Comment

                        • system
                          PCHF Owner
                          • Jan 2015
                          • 7634

                          #13
                          I’d used Easy2boot for the install. I should’ve updated that thread, sorry.

                          Comment

                          • PeterOz
                            PCHF Technical Response Team
                            • Mar 2021
                            • 4191

                            #14
                            So when you go here Click on me download the Zip and run the CX164658.msi
                            What happens

                            Comment

                            • PeterOz
                              PCHF Technical Response Team
                              • Mar 2021
                              • 4191

                              #15
                              Have you tried the driver from here Click on me for network

                              Comment

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