Runtime error - and faded icons

[Garbo]

I have ended up with errors. I use Adobe Dreamweaver CS4 and encountered a common problem which involved deleting a file “WinFileCache-3012BA81.dat” from c: program files / adobe / adobe dreamweaver CS4 / en_US / Configuration - which is something I have done before and it worked OK. But this time I could not find the file & path, assuming correctly that the files were hidden. I set the folders to “show hidden files”, found the file to delete and completed the task. But I struggled to get the folder setup to work correctly and most of my icons are faded or, as on the desktop, have a little arrows in the bottom LH corner, indicating it links to a file or program. At first I thought they had turned to “Read only” files, but I can open and close and save them. See the image which shows an error when trying to load Dreamweaver “Visual c++ Runtime Library” error. So this is the error I need some help with, and a suggestion as to why icons are faded. Thanks.

[jmarket]

Hi @Garbo and welcome to PCHF

Please download MiniToolBox and save it to your desktop. Run the program by right clicking on it and selecting Run as administrator. When the program opens select the following boxes:

List content of Hosts
List IP Configuration
List Winsock Entries
List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Please post the log in your next reply

[Garbo]

Update : I entered an incorrect path name - it was C:\Users\MYUSER\AppData\Roaming\Adobe\Dreamweaver CS4\en_US\Configuration\WinFileCache-3012BA81.dat

[Garbo]

Hi. Can anybody help. I’m not so worried about the faded icons but I would like to fix the Dreamweaver - non-starting error

[Malnutrition]

Lets get some info from your machine, to get things rolling.

Step 1: Speccy Scan.

[ul]
[li]Please go here and download Speccy.[/li][li]Install and run the program.[/li][li]Upon Completion:[/li][li]Hit File[/li][li]Publish Snap Shot[/li][li]A link will appear, post that link.[/li][/ul]

Step 2: MiniToolBox Scan

Please download MINITOOLBOX and run it.

Checkmark following boxes:

Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)

Click Go post the result.

Step 3: Autoruns Scan.

Download Autoruns and Autorunsc Unzip it to your desktop and then double click autoruns.exe
After the scan is finished then click on File>>>>>>>>>>>Save
The default name will be autoruns.arn make sure to save it as Autoruns.txt under the file type option.
in other words make sure it is a .txt file instead of .arn Attach the text in your next reply.

Step 4: HijackThis.

1- Please click HERE to download HijackThis.
2- Run the program.
3- Click on the Main Menu button if not already there.
4- Select Do a system scan and save a logfile.
5- Copy paste the log here.

Adware Cleaner Scan.

Please download AdwCleaner by Xplode onto your desktop.

[ul]
[li]Close all open programs and internet browsers.[/li][li]Double click on adwcleaner.exe to run the tool.[/li][li]Click on Scan button.[/li][li]When the scan has finished click on Clean button.[/li][li]Your computer will be rebooted automatically. A text file will open after the restart.[/li][li]Please post the contents of that logfile with your next reply.[/li][li]You can find the logfile at C:\AdwCleaner[S1].txt as well.[/li][/ul]

JRT Scan.

Please download Junkware Removal Tool and save it on your desktop.

[ul]
[li]Shut down your anti-virus, anti-spyware, and firewall software now to avoid potential conflicts.[/li][li]Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click it and select Run as administrator.[/li][li]The tool will open and start scanning your system.[/li][li]Please be patient as this can take a while to complete depending on your system’s specifications.[/li][li]On completion, a log is saved to your desktop and will automatically open.[/li][li]Please post the JRT log.[/li][/ul]

Reset Host File

[ul]
[li]Click here to download RstHosts v2.0[/li][li]Save the file to your desktop.[/li][li]Right Click and Run as Administrator.[/li][li]Click on Restaurer, then click OK at the prompt.[/li][li]This will restore the default host file.[/li][li]Next Click on Creer Un Rapport.[/li][li]This will open a logfile, post that in your next reply.[/li][/ul]

[Garbo]

I did the MiniToolBox part, uploaded here, and will get to do the other bits soon.

[Malnutrition]

Remove the programs below with Geek Uninstaller.

AVG (HKLM...{0EC28962-27C8-4421-A3E9-1655D3AB63A9}) (Version: 16.141.7998 - AVG Technologies) Hidden
AVG (HKLM...\AvgZen) (Version: 1.113.2.50020 - AVG Technologies)
AVG 2016 (HKLM...{58BD347A-F9F6-4BAC-8838-998D0BCB87CA}) (Version: 16.0.4756 - AVG Technologies) Hidden
AVG Protection (HKLM...\AVG) (Version: 2016.141.7998 - AVG Technologies)
AVG Security Toolbar (HKLM...\AVG Secure Search) (Version: 19.6.0.592 - AVG Technologies)
AVG Zen (HKLM...{FEE2F360-B2B5-45BC-95C8-76E2069C0CB8}) (Version: 1.113.1 - AVG Technologies) Hidden
HP Customer Participation Program 9.0 (HKLM...\HPExtendedCapabilities) (Version: 9.0 - HP)
HP Solution Center 9.0 (HKLM...\HP Solution Center & Imaging Support Tools) (Version: 9.0 - HP)
HP Update (HKLM...{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)

Reboot your machine and then run the AVG removal tool.

AVG will trash your machine, hands down without a doubt and it is likely the cause of your issue(s). Not to mention shady practice by the company. No one should ever use AVG.

You can replace it with One of the following.

SecureAplus.
Sophos Home
Panda Free.

[veeg]

Do you have any updates for us?

[Garbo]

Thanks for your interest in helping. I have rectified the problem. It was quite simple really - I had inadvertently set some folders to “read only” and assume that the program would not run due to that. All OK now.

[veeg]

Thanks for the update..