help. drivers messed up. USB devices not working, SATA drives not showing

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  • vad777
    PCHF Member
    • Feb 2019
    • 3

    #1

    help. drivers messed up. USB devices not working, SATA drives not showing

    having issues with USB and internal SATA drives and USB,
    I have 4 sata drives, but only 2 are showing.
    At first all 4 were showing but than windows tried automatically installing some driver and now 2 drives disappeared!!
    Also under device manager there are about 30 items as ‘unknown device’ under ‘other devices’ and under ‘universal serial bus controller’ about 15 items.
    I went and uninstalled all unknown devices one by one and under Jan install all except except 'usb host controllers" , restarted windows and all these are back now I’m devices manager…

    So I have mouse working thru ps/2 port.
    But USB keyboard isn’t working,
    None of the USB devices are working,
    And just 2 out of 4 sata drives show up.

    please help how to make all SATS drives to show and USB to work.
  • jmarket
    PCHF Owner
    • Jan 2015
    • 7636

    #2
    Hi there @vad777 and welcome to PCHF

    Did you try doing a System Restore to before the update to see if it restores everything back to normal?

    Comment

    • vad777
      PCHF Member
      • Feb 2019
      • 3

      #3
      thank you.
      I cannot do system restore because I had bad virus about a month ago it deleted system restore and all restore points

      Comment

      • Rustys
        PCHF Member
        • Jul 2016
        • 7862

        #4
        Go into Device Manager and see if there are any issues being reported there.

        Comment

        • vad777
          PCHF Member
          • Feb 2019
          • 3

          #5
          my first priority right now is to get all 4 internal SATA drives to show up.

          I have 4 sata drives, but only 1 is showing now after re0installing drivers trying to make them show.
          At first all 4 were showing but than windows tried automatically installing some driver and now 2 drives disappeared!!
          and after I re-installed drivers only main system drive is showing.
          Also under device manager there are about 30 items as ‘unknown device’ under ‘other devices’ and under ‘universal serial bus controller’ about 15 items.
          I went and uninstalled all unknown devices one by one and under Jan install all except except 'usb host controllers" , restarted windows and all these are back now I’m devices manager…

          So I have mouse working thru ps/2 port.
          But USB keyboard isn’t working,
          None of the USB drives are working,
          And just 1 out of 4 sata drives show up.

          I did power cycle already like 6 times… no luck

          many “unknown” devices have yellow tangles.

          also I cant restore to previous windows, about 2 moths ago had a nasty virus and messed up and disabled my system restore

          the SATA drives are all internal not external USB

          after rebooting, windows automatically does some driver install or something and 2 of the drives disappear..

          Also uninstalled all “unknown devices” one by one and all USB drivers one device manager.

          Rebooted, still same issue.

          How come I can’t uninstall all USB and internal storage drivers and just reinstall them ?
          Why is all this happening ?

          When right clicking on unknown devices or devices with triangle, it shows
          Driver provider: unknown,
          Device type: other devices,
          Manufacturer: unknown,

          Only under details there are lots of hardware IDs:

          ACPI\PNP0700,

          Storage\Volume,

          Storage\Volume,

          HID\VID_05AC&PID_024F&REV_0074&MI_00,

          Storage\Volume,

          here is some system info:

          motherboard is asus p6t,
          cpu: i7-920
          4 internal SATA SSD drives (for audio recording and production)

          OS Name Microsoft Windows 7 Ultimate
          Version 6.1.7601 Service Pack 1 Build 7601
          Other OS Description Not Available
          OS Manufacturer Microsoft Corporation
          System Name VM-PC
          System Manufacturer System manufacturer
          System Model System Product Name
          System Type x64-based PC
          Processor Intel® Core™ i7 CPU 920 @ 2.67GHz, 3800 Mhz, 4 Core(s), 8 Logical Processor(s)
          BIOS Version/Date American Megatrends Inc. 1408, 9/21/2010
          SMBIOS Version 2.5
          Windows Directory C:\Windows
          System Directory C:\Windows\system32
          Boot Device \Device\HarddiskVolume1
          Locale United States
          Hardware Abstraction Layer Version = “6.1.7601.24291”
          User Name vm-PC\vm
          Time Zone Eastern Standard Time
          Installed Physical Memory (RAM) 24.0 GB
          Total Physical Memory 24.0 GB
          Available Physical Memory 20.5 GB
          Total Virtual Memory 24.1 GB
          Available Virtual Memory 20.4 GB
          Page File Space 100 MB
          Page File C:\pagefile.sys

          Intel® ICH10 Family USB Enhanced Host Controller - 3A3A PCI\VEN_8086&DEV_3A3A&SUBSYS_82D41043&REV_00\3&115 83659&0&EF
          Intel® ICH10 Family USB Enhanced Host Controller - 3A3C PCI\VEN_8086&DEV_3A3C&SUBSYS_82D41043&REV_00\3&115 83659&0&D7
          Intel® ICH10 Family USB Universal Host Controller - 3A34 PCI\VEN_8086&DEV_3A34&SUBSYS_82D41043&REV_00\3&115 83659&0&E8
          Intel® ICH10 Family USB Universal Host Controller - 3A35 PCI\VEN_8086&DEV_3A35&SUBSYS_82D41043&REV_00\3&115 83659&0&E9
          Intel® ICH10 Family USB Universal Host Controller - 3A36 PCI\VEN_8086&DEV_3A36&SUBSYS_82D41043&REV_00\3&115 83659&0&EA
          Intel® ICH10 Family USB Universal Host Controller - 3A37 PCI\VEN_8086&DEV_3A37&SUBSYS_82D41043&REV_00\3&115 83659&0&D0
          Intel® ICH10 Family USB Universal Host Controller - 3A38 PCI\VEN_8086&DEV_3A38&SUBSYS_82D41043&REV_00\3&115 83659&0&D1
          Intel® ICH10 Family USB Universal Host Controller - 3A39 PCI\VEN_8086&DEV_3A39&SUBSYS_82D41043&REV_00\3&115 83659&0&D2

          Comment

          • system
            PCHF Owner
            • Jan 2015
            • 7636

            #6
            Do you have any system backups you can restore from?

            Comment

            • Rustys
              PCHF Member
              • Jul 2016
              • 7862

              #7
              If you do not have any backup then I would also suggest that you go to the manufactures site for the computer if it is a prefabricated or the motherboards and get the drivers starting with the ChipSet.

              Could also try running [COLOR=rgb(243, 121, 52)]System File Checker

              Are all of the drives showing in BIOS?[/COLOR]

              Comment

              • phillpower2
                PCHF Administrator
                • Sep 2016
                • 15205

                #8
                Any update vad777?

                Comment

                • phillpower2
                  PCHF Administrator
                  • Sep 2016
                  • 15205

                  #9
                  Any update for us? This thread will be closed if not replied to within 48hrs.

                  Comment

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