Troubleshooting Cd Rom driver - Help???

[Old_Novice]

I am running Windows 7 Ultimate, very old machine. All is good with the exception of Cd Rom drive. It will accept and turn a disc for a moment, but Pc never loads info. I opened - Control Panel> All Control Panel Items> Troubleshooting. Clicked Troubleshooting Hardware & Devices. It detected a problem with the CDDVDRW device stating : A driver for this device has been disabled, an alternate driver maybe providing this function ( Code 32 ). So I view the Device properties and see Device Details, Update Device, Roll Back Device, Disable Device and Uninstall Devise. The Roll Back Devise will not ‘Highlight’ when scrolled over. Help finding solution would be fantastical. Can’t make cd or download programs…

[veeg]

Hello

Please post your pc spec’s. Hopefully some of our members will chime in soon.

@Evan Omo @Rustys @plodr @Bruce

[Old_Novice]

I’m a green horn, I not know any spec, A 10 year + old Compaq that has had some tinkering. What specs are you referring to?

[veeg]

Ok..please download and run this software… The free version… Download Speccy | Find your computer specs, free!

When speccy is finished, please follow these instructions on how to post that log here.. CCleaner Support Community

[Old_Novice]

http://speccy.piriform.com/results/n...fbZ3ica3mabBc1 This is what you requested, sorry so slow responding.

[Bruce]

Could it actually be a faulty CD unit?
They only cost about $AUD15 for a new one.
Have you tried different discs to double check it’s not just the one disc at fault?

In Device Manager, uninstall the CD unit and reboot the PC.

Also try the SFC /scannow command first from an elevated command prompt to check for system file corruption.

And last straw, if that doesn’t work try, (admittedly I’ve had success with this when the CD unit vanished from the system but you may get lucky)
[ul]
[li]go into regedit[/li][li]go to this key: HKLM\SYSTEM\CurrentControlSet\Control\Class{4D36E9 65-E325-11CE-BFC1-08002BE10318} and delete the entries for UpperLimits and LowerLimits[/li][li]exit[/li][li]reboot[/li][/ul]

[Old_Novice]

Could it actually be a faulty CD unit?
They only cost about $AUD15 for a new one.
Have you tried different discs to double check it’s not just the one disc at fault?

In Device Manager, uninstall the CD unit and reboot the PC.

Also try the SFC /scannow command first from an elevated command prompt to check for system file corruption.

And last straw, if that doesn’t work try, (admittedly I’ve had success with this when the CD unit vanished from the system but you may get lucky)
[ul]
[li]go into regedit[/li][li]go to this key: HKLM\SYSTEM\CurrentControlSet\Control\Class{4D36E9 65-E325-11CE-BFC1-08002BE10318} and delete the entries for UpperLimits and LowerLimits[/li][li]exit[/li][li]reboot[/li][/ul]

Yes Bruce, tried a movie DVD and a Canon Camera software Disc. Each time, the light by Cd port flashes a few moments and stops. I have tried finding the Drive on the boot-up page, but unsure which it is. I will try your suggestion of uninstall and reboot. I will update results later. Thanks for your info.

[Bruce]

just had another idea… could it be as simple of the laser head needs a bit of TLC.
get a soft britsle brush (or one of those disc cleaning discs) and wipe the laser in the CD tray.

[Old_Novice]

just had another idea… could it be as simple of the laser head needs a bit of TLC.
get a soft britsle brush (or one of those disc cleaning discs) and wipe the laser in the CD tray.

That maybe possible. Bruce, but it maybe irrelevant now coz I followed your advice and uninstalled the CD/Rom device. Upon rebooting, system didn’t recognize it. I’m stupid when it comes to PC, but I find it hard to believe that a dirty lazer would prompt the system to State “the driver for this devise has been disabled”. It leads me to think there is a way to turn it off and on. But like I said, I not know alot about em. Appears it will be in the shop before too long. Thanks for your input.

[veeg]

Ok here is a link from a Certified Microsoft Partner.. For a driver for the cd/dvd drive.. http://semantic.gs/tsstcorp_cddvdw_s...river_download

Scroll down to download options… Click on 2. Driver Installation Manager
Let the manager scan your pc for the correct driver..Just follow the prompts.

It would be prudent to create a restore point,before installing this driver..

[veeg]

Any updates for us?

[plodr]

Upon rebooting, system didn’t recognize it.
In this case, you scan for hardware changes.

1. Open Device Manager
2. Click the Action item on the top menu
3. Click Scan for hardware changes

Give it time to work. Your optical drive should be found and a driver for it installed.

[jmarket]

A cd rom should upon installation have its drivers automatically installed by Windows, sounds like it’s time for a new one as per Bruces recommendation.

[phillpower2]

Any update OldNovice? This thread will be closed if not replied to within 48hrs.

[Old_Novice]

Any update OldNovice? This thread will be closed if not replied to within 48hrs.

Thanks for all the input, I believe I will install New CDROM device. Several pointed out that they go bad, and it makes sense.