WordCannot Be Opened

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • ayed
    PCHF Member
    • Jun 2017
    • 20

    #1

    WordCannot Be Opened

    Hello, folks.
    When I try to open a Word file, there is a message pops up saying:" This is only for products that are now being installed"
    Any suggestions or help?

    Appreciate your help

    Thanks a lot in advance
  • jmarket
    PCHF Owner
    • Jan 2015
    • 7634

    #2
    Hi ayed and welcome to PCHF

    Please download MiniToolBox and save it to your desktop. Run the program by right clicking on it and selecting Run as administrator. When the program opens select the following boxes:

    Flush DNS
    Report IE Proxy Settings
    Reset IE Proxy Settings
    Report FF Proxy Settings
    Reset FF Proxy Settings
    List content of Hosts
    List IP Configuration
    List Winsock Entries
    List last 10 Event Viewer Errors
    List Installed Programs
    List Devices (Only Problems)
    List Users, Partitions and Memory size

    Please post the log in your next reply

    Comment

    • plodr
      PCHF Member
      • Aug 2016
      • 1021

      #3
      Some computers come with a 90 day trial version of some Office programs.
      If you do not buy the program, it is no longer usable.

      What is the brand and exact model of your computer so I can see what software is installed new from the factory.

      Comment

      • ayed
        PCHF Member
        • Jun 2017
        • 20

        #4
        Originally posted by jmarket
        Hi ayed and welcome to PCHF

        Please download MiniToolBox and save it to your desktop. Run the program by right clicking on it and selecting Run as administrator. When the program opens select the following boxes:

        Flush DNS
        Report IE Proxy Settings
        Reset IE Proxy Settings
        Report FF Proxy Settings
        Reset FF Proxy Settings
        List content of Hosts
        List IP Configuration
        List Winsock Entries
        List last 10 Event Viewer Errors
        List Installed Programs
        List Devices (Only Problems)
        List Users, Partitions and Memory size

        Please post the log in your next reply
        [HEADING=1]Thanks a lot, Jmarket.[/HEADING]
        MiniToolBox by Farbar Version: 17-06-2016
        Ran by Ultimate (administrator) on 06-06-2017 at 23:04:36
        Running from “C:\Users\Ultimate\Downloads”
        Windows 7 Ultimate Service Pack 1 (X86)
        Model: Manufacturer:
        Boot Mode: Normal


        ========================= Flush DNS: ===================================

        Windows IP Configuration

        Successfully flushed the DNS Resolver Cache.

        ========================= IE Proxy Settings: ==============================

        Proxy is not enabled.
        No Proxy Server is set.

        “Reset IE Proxy Settings”: IE Proxy Settings were reset.

        ========================= FF Proxy Settings: ==============================

        “Reset FF Proxy Settings”: Firefox Proxy settings were reset.

        ========================= Hosts content: =================================
        127.0.0.1 localhost
        ========================= IP Configuration: ================================
        [HEADING=1]----------------------------------[/HEADING]
        [HEADING=1]IPv4 Configuration[/HEADING]
        [HEADING=1]----------------------------------[/HEADING]
        pushd interface ipv4

        reset
        set global defaultcurhoplimit=64 icmpredirects=enabled

        popd
        [HEADING=1]End of IPv4 configuration[/HEADING]
        Windows IP Configuration

        Host Name . . . . . . . . . . . . : Abrar-Al-Barka
        Primary Dns Suffix . . . . . . . :
        Node Type . . . . . . . . . . . . : Hybrid
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No

        Wireless LAN adapter Wireless Network Connection:

        Connection-specific DNS Suffix . :
        Description . . . . . . . . . . . : Realtek RTL8187SE Wireless LAN PCIE Network Adapter
        Physical Address. . . . . . . . . : 70-F1-A1-DC-8D-45
        DHCP Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        Link-local IPv6 Address . . . . . : fe80::3cd8:d198:68e4:9f4c%12(Preferred)
        IPv4 Address. . . . . . . . . . . : 192.168.8.108(Preferred)
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Lease Obtained. . . . . . . . . . : 11/©êàںë/1438 10:47:53 ê
        Lease Expires . . . . . . . . . . : 12/©êàںë/1438 10:47:52 ê
        Default Gateway . . . . . . . . . : 192.168.8.1
        DHCP Server . . . . . . . . . . . : 192.168.8.1
        DHCPv6 IAID . . . . . . . . . . . : 225505697
        DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-C1-10-F1-88-AE-1D-4E-BE-FF
        DNS Servers . . . . . . . . . . . : 192.168.8.1
        192.168.8.1
        NetBIOS over Tcpip. . . . . . . . : Enabled

        Ethernet adapter Local Area Connection:

        Media State . . . . . . . . . . . : Media disconnected
        Connection-specific DNS Suffix . :
        Description . . . . . . . . . . . : Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC (NDIS 6.20)
        Physical Address. . . . . . . . . : 88-AE-1D-4E-BE-FF
        DHCP Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes

        Tunnel adapter isatap.{1774A701-DDE7-4BB8-8642-C0283C976EE3}:

        Media State . . . . . . . . . . . : Media disconnected
        Connection-specific DNS Suffix . :
        Description . . . . . . . . . . . : Microsoft ISATAP Adapter
        Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
        DHCP Enabled. . . . . . . . . . . : No
        Autoconfiguration Enabled . . . . : Yes

        Tunnel adapter Teredo Tunneling Pseudo-Interface:

        Connection-specific DNS Suffix . :
        Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
        Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
        DHCP Enabled. . . . . . . . . . . : No
        Autoconfiguration Enabled . . . . : Yes
        IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:86c:14fc:3f57:f793(Preferred)
        Link-local IPv6 Address . . . . . : fe80::86c:14fc:3f57:f793%13(Preferred)
        Default Gateway . . . . . . . . . : ::
        NetBIOS over Tcpip. . . . . . . . : Disabled
        Server: www.huaweimobilewifi.com
        Address: 192.168.8.1

        Name: google.com
        Addresses: 2a00:1450:400e:805::200e
        172.217.17.78

        Pinging google.com [172.217.17.78] with 32 bytes of data:
        Reply from 172.217.17.78: bytes=32 time=134ms TTL=48
        Reply from 172.217.17.78: bytes=32 time=154ms TTL=48

        Ping statistics for 172.217.17.78:
        Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
        Approximate round trip times in milli-seconds:
        Minimum = 134ms, Maximum = 154ms, Average = 144ms
        Server: www.huaweimobilewifi.com
        Address: 192.168.8.1

        Name: yahoo.com
        Addresses: 2001:4998:c:a06::2:4008
        2001:4998:58:c02::a9
        2001:4998:44:204::a7
        98.139.183.24
        206.190.36.45
        98.138.253.109

        Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
        Reply from 98.139.183.24: bytes=32 time=326ms TTL=46
        Request timed out.

        Ping statistics for 98.139.183.24:
        Packets: Sent = 2, Received = 1, Lost = 1 (50% loss),
        Approximate round trip times in milli-seconds:
        Minimum = 326ms, Maximum = 326ms, Average = 326ms

        Pinging 127.0.0.1 with 32 bytes of data:
        Reply from 127.0.0.1: bytes=32 time<1ms TTL=64
        Reply from 127.0.0.1: bytes=32 time<1ms TTL=64
        [HEADING=1]Ping statistics for 127.0.0.1:
        Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
        Approximate round trip times in milli-seconds:
        Minimum = 0ms, Maximum = 0ms, Average = 0ms[/HEADING]
        [HEADING=1]Interface List
        12…70 f1 a1 dc 8d 45 …Realtek RTL8187SE Wireless LAN PCIE Network Adapter
        11…88 ae 1d 4e be ff …Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC (NDIS 6.20)
        1…Software Loopback Interface 1
        15…00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
        13…00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface[/HEADING]
        [HEADING=1]IPv4 Route Table[/HEADING]
        [HEADING=1]Active Routes:
        Network Destination Netmask Gateway Interface Metric
        0.0.0.0 0.0.0.0 192.168.8.1 192.168.8.108 25
        127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
        127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
        127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
        192.168.8.0 255.255.255.0 On-link 192.168.8.108 281
        192.168.8.108 255.255.255.255 On-link 192.168.8.108 281
        192.168.8.255 255.255.255.255 On-link 192.168.8.108 281
        224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
        224.0.0.0 240.0.0.0 On-link 192.168.8.108 281
        255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
        255.255.255.255 255.255.255.255 On-link 192.168.8.108 281[/HEADING]
        Persistent Routes:
        None
        [HEADING=1]IPv6 Route Table[/HEADING]
        [HEADING=1]Active Routes:
        If Metric Network Destination Gateway
        13 58 ::/0 On-link
        1 306 ::1/128 On-link
        13 58 2001::/32 On-link
        13 306 2001:0:9d38:6abd:86c:14fc:3f57:f793/128
        On-link
        12 281 fe80::/64 On-link
        13 306 fe80::/64 On-link
        13 306 fe80::86c:14fc:3f57:f793/128
        On-link
        12 281 fe80::3cd8:d198:68e4:9f4c/128
        On-link
        1 306 ff00::/8 On-link
        13 306 ff00::/8 On-link
        12 281 ff00::/8 On-link[/HEADING]
        Persistent Routes:
        None
        ========================= Winsock entries =====================================

        Catalog5 01 C:\Windows\system32\NLAapi.dll [52224] (Microsoft Corporation)
        Catalog5 02 C:\Windows\system32\napinsp.dll [52224] (Microsoft Corporation)
        Catalog5 03 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
        Catalog5 04 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
        Catalog5 05 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
        Catalog5 06 C:\Windows\system32\winrnr.dll [20992] (Microsoft Corporation)
        Catalog5 07 C:\Windows\system32\wshbth.dll [36352] (Microsoft Corporation)
        Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL ()
        Catalog5 09 C:\Program Files\Bonjour\mdnsNSP.dll [122128] (Apple Inc.)
        Catalog9 01 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
        Catalog9 02 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
        Catalog9 03 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
        Catalog9 04 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
        Catalog9 05 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
        Catalog9 06 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
        Catalog9 07 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
        Catalog9 08 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
        Catalog9 09 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
        Catalog9 10 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)

        ========================= Event log errors: ===============================
        [HEADING=1]Application errors:[/HEADING]
        Error: (06/05/2017 03:49:18 AM) (Source: VBRuntime) (User: )
        Description: The VB Application identified by the event source logged this Application MSICUU: Thread ID: 3312 ,Logged:

        Failed:
        C:\Program Files\Windows Installer Clean Up\msizap.exe TW! {121634B0-2F4B-11D3-ADA3-00C04F52DD52}

        Error: (06/05/2017 03:49:16 AM) (Source: VBRuntime) (User: )
        Description: The VB Application identified by the event source logged this Application MSICUU: Thread ID: 3312 ,Logged:

        Success:
        C:\Program Files\Windows Installer Clean Up\msizap.exe TW! {E92BB800-BCC5-4C25-8102-AC2C3B7C7C1E}

        Error: (06/05/2017 03:48:18 AM) (Source: VBRuntime) (User: )
        Description: The VB Application identified by the event source logged this Application MSICUU: Thread ID: 3312 ,Logged:

        Success:
        C:\Program Files\Windows Installer Clean Up\msizap.exe TW! {214C68B8-68EA-38FF-99D6-206D74F96BD8}

        Error: (06/05/2017 03:48:12 AM) (Source: VBRuntime) (User: )
        Description: The VB Application identified by the event source logged this Application MSICUU: Thread ID: 3312 ,Logged:

        Success:
        C:\Program Files\Windows Installer Clean Up\msizap.exe TW! {4DC59BF3-0D72-3CE8-BFEF-1E8FAF689EB0}

        Error: (06/05/2017 03:48:06 AM) (Source: VBRuntime) (User: )
        Description: The VB Application identified by the event source logged this Application MSICUU: Thread ID: 3312 ,Logged:

        Success:
        C:\Program Files\Windows Installer Clean Up\msizap.exe TW! {F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}

        Error: (06/05/2017 03:48:02 AM) (Source: VBRuntime) (User: )
        Description: The VB Application identified by the event source logged this Application MSICUU: Thread ID: 3312 ,Logged:

        Success:
        C:\Program Files\Windows Installer Clean Up\msizap.exe TW! {89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}

        Error: (06/05/2017 03:47:54 AM) (Source: VBRuntime) (User: )
        Description: The VB Application identified by the event source logged this Application MSICUU: Thread ID: 3312 ,Logged:

        Success:
        C:\Program Files\Windows Installer Clean Up\msizap.exe TW! {E003E6CE-1249-44FF-852A-4F3BE535E6AB}

        Error: (06/05/2017 03:47:36 AM) (Source: VBRuntime) (User: )
        Description: The VB Application identified by the event source logged this Application MSICUU: Thread ID: 3312 ,Logged:

        Success:
        C:\Program Files\Windows Installer Clean Up\msizap.exe TW! {90140000-001B-0401-0000-0000000FF1CE}

        Error: (06/05/2017 03:47:27 AM) (Source: VBRuntime) (User: )
        Description: The VB Application identified by the event source logged this Application MSICUU: Thread ID: 3312 ,Logged:

        Success:
        C:\Program Files\Windows Installer Clean Up\msizap.exe TW! {90140000-006E-0401-0000-0000000FF1CE}

        Error: (06/05/2017 03:47:21 AM) (Source: VBRuntime) (User: )
        Description: The VB Application identified by the event source logged this Application MSICUU: Thread ID: 3312 ,Logged:

        Success:
        C:\Program Files\Windows Installer Clean Up\msizap.exe TW! {90140000-0019-0401-0000-0000000FF1CE}
        [HEADING=1]System errors:[/HEADING]
        Error: (06/06/2017 10:46:39 PM) (Source: Tcpip) (User: )
        Description: The system detected an address conflict for IP address 192.168.8.106 with the system
        having network hardware address DC-41-5F-7F-A4-00. Network operations on this system may
        be disrupted as a result.

        Error: (06/06/2017 10:36:30 PM) (Source: WMPNetworkSvc) (User: )
        Description: ‏‏لم يتم بدء تشغيل الخدمة ‘WMPNetworkSvc’ بشكلٍ صحيح لأن CoCreateInstance(CLSID_UPnPDeviceFinder)‎ واجه الخطأ ‘0x80004005’. تحقق من تشغيل خدمة UPnPHost ومن تثبيت مكون UPnPHost لـ Windows بشكلٍ صحيح.

        Error: (06/06/2017 03:40:23 AM) (Source: Service Control Manager) (User: )
        Description: ‏‏لم يتم إيقاف تشغيل الخدمة Windows Update بشكل صحيح بعد تلقي عنصر تحكم لقبل إيقاف التشغيل.

        Error: (06/06/2017 03:39:50 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
        Description: ‏‏فشل التثبيت: فشل Windows في تثبيت التحديث التالي بسبب الخطأ 0x8024200d: تحديث أمان لـ Windows 7 رقم (KB2506212).

        Error: (06/06/2017 03:07:57 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
        Description: ‏‏فشل التثبيت: فشل Windows في تثبيت التحديث التالي بسبب الخطأ 0x8024200d: تحديث أمان لـ Windows 7 رقم (KB2506212).

        Error: (06/06/2017 01:38:31 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
        Description: ‏‏فشل التثبيت: فشل Windows في تثبيت التحديث التالي بسبب الخطأ 0x8024200d: تحديث أمان لـ Windows 7 رقم (KB2506212).

        Error: (06/05/2017 04:50:53 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
        Description: ‏‏فشل التثبيت: فشل Windows في تثبيت التحديث التالي بسبب الخطأ 0x8024200d: تحديث أمان لـ Windows 7 رقم (KB2506212).

        Error: (06/05/2017 04:37:07 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
        Description: ‏‏فشل التثبيت: فشل Windows في تثبيت التحديث التالي بسبب الخطأ 0x8024200d: تحديث أمان لـ Windows 7 رقم (KB2506212).

        Error: (06/05/2017 02:10:05 AM) (Source: Microsoft Antimalware) (User: )
        Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

        New Signature Version:

        Previous Signature Version: 1.245.365.0

        Update Source: %NT AUTHORITY59

        Update Stage: 4.10.209.00

        Source Path: 4.10.209.01

        Signature Type: %NT AUTHORITY602

        Update Type: %NT AUTHORITY604

        User: NT AUTHORITY\SYSTEM

        Current Engine Version: %NT AUTHORITY605

        Previous Engine Version: %NT AUTHORITY606

        Error code: %NT AUTHORITY607

        Error description: %NT AUTHORITY608

        Error: (06/04/2017 01:08:16 PM) (Source: Microsoft Antimalware) (User: )
        Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

        New Signature Version:

        Previous Signature Version: 116.99.0.0

        Update Source: %NT AUTHORITY51

        Update Stage: 4.10.209.00

        Source Path: 4.10.209.01

        Signature Type: %NT AUTHORITY602

        Update Type: %NT AUTHORITY604

        User: NT AUTHORITY\NETWORK SERVICE

        Current Engine Version: %NT AUTHORITY605

        Previous Engine Version: %NT AUTHORITY606

        Error code: %NT AUTHORITY607

        Error description: %NT AUTHORITY608
        [HEADING=1]Microsoft Office Sessions:[/HEADING]
        Error: (06/05/2017 03:49:18 AM) (Source: VBRuntime)(User: )
        Description: Application MSICUU: Thread ID: 3312 ,Logged:

        Failed:
        C:\Program Files\Windows Installer Clean Up\msizap.exe TW! {121634B0-2F4B-11D3-ADA3-00C04F52DD52}

        Error: (06/05/2017 03:49:16 AM) (Source: VBRuntime)(User: )
        Description: Application MSICUU: Thread ID: 3312 ,Logged:

        Success:
        C:\Program Files\Windows Installer Clean Up\msizap.exe TW! {E92BB800-BCC5-4C25-8102-AC2C3B7C7C1E}

        Error: (06/05/2017 03:48:18 AM) (Source: VBRuntime)(User: )
        Description: Application MSICUU: Thread ID: 3312 ,Logged:

        Success:
        C:\Program Files\Windows Installer Clean Up\msizap.exe TW! {214C68B8-68EA-38FF-99D6-206D74F96BD8}

        Error: (06/05/2017 03:48:12 AM) (Source: VBRuntime)(User: )
        Description: Application MSICUU: Thread ID: 3312 ,Logged:

        Success:
        C:\Program Files\Windows Installer Clean Up\msizap.exe TW! {4DC59BF3-0D72-3CE8-BFEF-1E8FAF689EB0}

        Error: (06/05/2017 03:48:06 AM) (Source: VBRuntime)(User: )
        Description: Application MSICUU: Thread ID: 3312 ,Logged:

        Success:
        C:\Program Files\Windows Installer Clean Up\msizap.exe TW! {F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}

        Error: (06/05/2017 03:48:02 AM) (Source: VBRuntime)(User: )
        Description: Application MSICUU: Thread ID: 3312 ,Logged:

        Success:
        C:\Program Files\Windows Installer Clean Up\msizap.exe TW! {89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}

        Error: (06/05/2017 03:47:54 AM) (Source: VBRuntime)(User: )
        Description: Application MSICUU: Thread ID: 3312 ,Logged:

        Success:
        C:\Program Files\Windows Installer Clean Up\msizap.exe TW! {E003E6CE-1249-44FF-852A-4F3BE535E6AB}

        Error: (06/05/2017 03:47:36 AM) (Source: VBRuntime)(User: )
        Description: Application MSICUU: Thread ID: 3312 ,Logged:

        Success:
        C:\Program Files\Windows Installer Clean Up\msizap.exe TW! {90140000-001B-0401-0000-0000000FF1CE}

        Error: (06/05/2017 03:47:27 AM) (Source: VBRuntime)(User: )
        Description: Application MSICUU: Thread ID: 3312 ,Logged:

        Success:
        C:\Program Files\Windows Installer Clean Up\msizap.exe TW! {90140000-006E-0401-0000-0000000FF1CE}

        Error: (06/05/2017 03:47:21 AM) (Source: VBRuntime)(User: )
        Description: Application MSICUU: Thread ID: 3312 ,Logged:

        Success:
        C:\Program Files\Windows Installer Clean Up\msizap.exe TW! {90140000-0019-0401-0000-0000000FF1CE}

        =========================== Installed Programs ============================

        Adobe Flash Player 25 NPAPI (HKLM...\Adobe Flash Player NPAPI) (Version: 25.0.0.171 - Adobe Systems Incorporated)
        Clean Master (HKLM...\Clean Master) (Version: 1.0 - Cheetah Mobile)
        Free Window Registry Repair (HKLM...\Free Window Registry Repair) (Version: - )
        GOM Player (HKLM...\GOM Player) (Version: 2.2.76.5239 - Gretech Corporation)
        Microsoft .NET Framework 4.6.1 (HKLM...{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.6.01055 - Microsoft Corporation)
        Microsoft .NET Framework 4.6.1 (العربية) (HKLM...{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1025) (Version: 4.6.01055 - Microsoft Corporation)
        Microsoft Office Professional Plus 2010 (HKLM...\Office14.PROPLUS) (Version: 14.0.7015.1000 - Microsoft Corporation)
        Microsoft Security Essentials (HKLM...\Microsoft Security Client) (Version: 4.10.209.0 - Microsoft Corporation)
        Microsoft Silverlight (HKLM...{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50906.0 - Microsoft Corporation)
        Microsoft Visual Studio 2010 Tools for Office Runtime (x86) (HKLM...\Microsoft Visual Studio 2010 Tools for Office Runtime (x86)) (Version: 10.0.50903 - Microsoft Corporation)
        Microsoft Visual Studio 2010 Tools لحزمة اللغة لـ Office Runtime‏ (x86)‏ - ARA (HKLM...\Microsoft Visual Studio 2010 Tools for Office Runtime (x86) Language Pack - ARA) (Version: 10.0.50903 - Microsoft Corporation)
        Mozilla Firefox 53.0.3 (x86 en-US) (HKLM...\Mozilla Firefox 53.0.3 (x86 en-US)) (Version: 53.0.3 - Mozilla)
        Mozilla Maintenance Service (HKLM...\MozillaMaintenanceService) (Version: 53.0.3.6347 - Mozilla)
        PrivaZer (HKLM...\PrivaZer) (Version: 3.0.22.0 - Goversoft LLC)
        RogueKiller version 12.11.1.0 (HKLM...\8B3D7924-ED89-486B-8322-E8594065D5CB_is1) (Version: 12.11.1.0 - Adlice Software)
        Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM...{90140000-0011-0000-0000-0000000FF1CE}Office14.PROPLUS{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version: - Microsoft)
        Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM...{90140000-0015-0401-0000-0000000FF1CE}Office14.PROPLUS{33A03A99-A23F-4EA8-BC72-1C80FF6A1A04}) (Version: - Microsoft) Hidden
        Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM...{90140000-0016-0401-0000-0000000FF1CE}Office14.PROPLUS{33A03A99-A23F-4EA8-BC72-1C80FF6A1A04}) (Version: - Microsoft) Hidden
        Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM...{90140000-0018-0401-0000-0000000FF1CE}Office14.PROPLUS{33A03A99-A23F-4EA8-BC72-1C80FF6A1A04}) (Version: - Microsoft) Hidden
        Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM...{90140000-0019-0401-0000-0000000FF1CE}Office14.PROPLUS{33A03A99-A23F-4EA8-BC72-1C80FF6A1A04}) (Version: - Microsoft) Hidden
        Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM...{90140000-001A-0401-0000-0000000FF1CE}Office14.PROPLUS{33A03A99-A23F-4EA8-BC72-1C80FF6A1A04}) (Version: - Microsoft) Hidden
        Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM...{90140000-001B-0401-0000-0000000FF1CE}Office14.PROPLUS{33A03A99-A23F-4EA8-BC72-1C80FF6A1A04}) (Version: - Microsoft) Hidden
        Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM...{90140000-001F-0401-0000-0000000FF1CE}Office14.PROPLUS{00694B53-36C7-472D-9CB1-37BAE02F0E78}) (Version: - Microsoft) Hidden
        Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM...{90140000-001F-0409-0000-0000000FF1CE}Office14.PROPLUS{09A9DF49-DA06-4093-A2FD-F339211E39EA}) (Version: - Microsoft) Hidden
        Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM...{90140000-001F-040C-0000-0000000FF1CE}Office14.PROPLUS{ECC1D579-DC17-4B90-929C-B4A0BB35F7B3}) (Version: - Microsoft) Hidden
        Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM...{90140000-002C-0401-0000-0000000FF1CE}Office14.PROPLUS{ED827D4A-C39C-4B80-8209-3519EFDC7754}) (Version: - Microsoft) Hidden
        Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM...{90140000-0044-0401-0000-0000000FF1CE}Office14.PROPLUS{33A03A99-A23F-4EA8-BC72-1C80FF6A1A04}) (Version: - Microsoft) Hidden
        Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM...{90140000-006E-0401-0000-0000000FF1CE}Office14.PROPLUS{29A7BE00-F052-4298-A37C-0AB095772ABC}) (Version: - Microsoft) Hidden
        Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM...{90140000-00A1-0401-0000-0000000FF1CE}Office14.PROPLUS{33A03A99-A23F-4EA8-BC72-1C80FF6A1A04}) (Version: - Microsoft) Hidden
        Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM...{90140000-00BA-0401-0000-0000000FF1CE}Office14.PROPLUS{33A03A99-A23F-4EA8-BC72-1C80FF6A1A04}) (Version: - Microsoft) Hidden
        VLC media player (HKLM...\VLC media player) (Version: 2.2.3 - VideoLAN)

        ========================= Devices: ================================

        ========================= Memory info: ===================================

        Percentage of memory in use: 32%
        Total physical RAM: 1790.42 MB
        Available physical RAM: 1204.46 MB
        Total Virtual: 3580.84 MB
        Available Virtual: 2763.09 MB

        ========================= Partitions: =====================================

        1 Drive c: () (Fixed) (Total:135.13 GB) (Free:105.29 GB) NTFS
        2 Drive d: () (Fixed) (Total:97.66 GB) (Free:97.56 GB) NTFS

        ========================= Users: ========================================

        User accounts for \ABRAR-AL-BARKA

        Administrator Guest Ultimate

        **** End of log ****

        Comment

        • jmarket
          PCHF Owner
          • Jan 2015
          • 7634

          #5
          Thanks for the log

          Is it just .doc files that are having issues?

          Comment

          • ayed
            PCHF Member
            • Jun 2017
            • 20

            #6
            Originally posted by jmarket
            Thanks for the log

            Is it just .doc files that are having issues?
            Thanks a lot, Jmarket
            Yes , word file cannot be opened and that message comes up as described aforsaid

            Comment

            • Rustys
              PCHF Member
              • Jul 2016
              • 7862

              #7
              How long do you let is sit there while it is stating it is installing.

              Have had this happen usually after a Service Pack update and it can take a bit. May not show progression for a bit then for some reason it just zip through.

              Comment

              • ayed
                PCHF Member
                • Jun 2017
                • 20

                #8
                Originally posted by Rustys
                How long do you let is sit there while it is stating it is installing.

                Have had this happen usually after a Service Pack update and it can take a bit. May not show progression for a bit then for some reason it just zip through.
                Thanks Rustys.

                It was working properly, but when I installed and run a tool " to clear windows installation updates", that message appears each time I try to open such a Word file.

                Comment

                • Rustys
                  PCHF Member
                  • Jul 2016
                  • 7862

                  #9
                  How long have you let it sit there and wait?
                  Originally posted by ayed
                  I installed and run a tool " to clear windows installation updates"
                  That could of been what is causing an issue with word. What tool?

                  Could be looking for something that was included with the files that were cleared out.

                  Preform a repair install of the affected software and see if that corrects the issue.

                  Comment

                  • ayed
                    PCHF Member
                    • Jun 2017
                    • 20

                    #10
                    As an Administrator, I run CMD and typed : slmgr -rearm, hit Enter and asked me to restart. I did so and again,as Administrator, run the CMD and typed slmgr -ato. It says done successfully

                    Comment

                    • jmarket
                      PCHF Owner
                      • Jan 2015
                      • 7634

                      #11
                      Originally posted by ayed
                      As an Administrator, I run CMD and typed : slmgr -rearm, hit Enter and asked me to restart. I did so and again,as Administrator, run the CMD and typed slmgr -ato. It says done successfully
                      May I ask why you are running these commands? These commands are used for Windows OS trial reset.

                      Comment

                      • ayed
                        PCHF Member
                        • Jun 2017
                        • 20

                        #12
                        Originally posted by jmarket
                        May I ask why you are running these commands? These commands are used for Windows OS trial reset.
                        Someone else has just recommended that I run these commands so as to fix the annoying error

                        Comment

                        • Rustys
                          PCHF Member
                          • Jul 2016
                          • 7862

                          #13
                          Originally posted by Rustys
                          Preform a repair install of the affected software and see if that corrects the issue.
                          Have you tried this yet?
                          Originally posted by plodr
                          Some computers come with a 90 day trial version of some Office programs.
                          If you do not buy the program, it is no longer usable.

                          Comment

                          • Rustys
                            PCHF Member
                            • Jul 2016
                            • 7862

                            #14
                            Here is another suggestion if windows back up it activated check to see about putting the system back to prior to before Word acting up.

                            Before when you used the cleaning program.

                            Comment

                            • ayed
                              PCHF Member
                              • Jun 2017
                              • 20

                              #15
                              Originally posted by Rustys
                              Preform a repair install of the affected software and see if that corrects the issue.
                              Ok, what is the best powerful tool to use for repairing ?

                              Comment

                              Working...