unexplained shutdown

[Hilton_Heflin]

Am ruining Dell OptiPlex 755 with Win 7 pro 32…explorer 11..McAfee suite…PC Matic..CC cleaner …
In the last few days my computer has started shutting down and rebooting on its own..then tells it is recovering from an unexplained shutdown. I have not added any programs in a long time..
Any help will be greatly appreciated..
Thanks;
Hefs

[jmarket]

Hi Hilton and welcome to PCHF

Let’s first get you started on BSOD prework as that what causes the automatic rebooting that you’re experiencing.

Please follow the BSOD Prework and then wait for new logs to be generated. You can then attach them to your next post here

[Hilton_Heflin]

Hi Hilton and welcome to PCHF

Let’s first get you started on BSOD prework as that what causes the automatic rebooting that you’re experiencing.

Please follow the BSOD Prework and then wait for new logs to be generated. You can then attach them to your next post here

ok..thnks..wiil do

[Hilton_Heflin]

ok..the small dump was not slected so checked it..and when I went to dump file it tells me windows can’t open this file and ask what program does..also there are only three files in the folder and they were created in the last two days…
Please bear with me… I am 75 yrs old and a real novice on this thing..
thanks

[jmarket]

No problem We’re here to help

When you go to the folder that contains those dmp files , come back here and click Upload a File. Then find those files in the window that appears and click upload.

[Hilton_Heflin]

sorry ,but like I said I am a real dummy on this thing..
I found the folder when I slected upload file..but when I try to open it to send says I don;'t have permission ( I get this a lot)..but I am the only one who has ever been on this unit..i am the adm..
thanks

[jmarket]

Hi Hilton, not having permission is a common problem, see if you can follow this guide HERE. If you have any problems come back and we can help further.

[Hilton_Heflin]

Hi Hilton, not having permission is a common problem, see if you can follow this guide HERE. If you have any problems come back and we can help further.

ok…thanks, wlll try tomorrow

[Hilton_Heflin]

sorry ,but like I said I am a real dummy on this thing..
I found the folder when I slected upload file..but when I try to open it to send says I don;'t have permission ( I get this a lot)..but I am the only one who has ever been on this unit..i am the adm..
thanks

[Hilton_Heflin]

ok..not sure this will help..and downloaded the file to take charge of computer..thanks..
appreciate the patience ..
hefs

[veeg]

ok..not sure this will help..and downloaded the file to take charge of computer..thanks..
appreciate the patience ..
hefs

No problem..take as much time as you need.

[Hilton_Heflin]

`

No problem..take as much time as you need.

did you get the zip file I sent ?

[veeg]

`

did you get the zip file I sent ?

Do not see it.

[Hilton_Heflin]

Sorry,will try again…

[Hilton_Heflin]

No problem We’re here to help

When you go to the folder that contains those dmp files , come back here and click Upload a File. Then find those files in the window that appears and click upload.

sorry,I sent this to wrong person..