Windows 8 needs upgrade

[airjet]

I recently received a laptop that was never upgraded from Win 8. I need to upgrade it to Win 10 at least. My first question is: Do I have to upgrade to Win 8.1 first?

[airjet]

Had a problem. Used the link you posted and tried the Media Creation Tool. Everything seemed to go well until it was ready to install. It had finished step 9, and this notice popped up:
Modern Setup Host
Modern Setup Host has stopped working.
A problem has caused the program to stop working correctly.
Windows will close the program and notify you if a solution is available.

[phillpower2]

I recently received a laptop that was never upgraded from Win 8.

OEM (brand name) computers are notorious for not being happy upgrading from 7 to 10, 8 to 10 or 8.1 to 10, it comes down to all the pre installed bloatware that they ship with.

Best course of action is to get yourself a couple of thumbdrives, one a small capacity one that you can save the system drivers to and one around 16GB that you can download yourself a free Windows 10 ISO from Microsoft.

Post back when you have the thumbdrives and we will provide the rest of the info that you need, we will need to know the brand and model name or number of the computer so that we can find the drivers for you.

[airjet]

Ok. I have the thumbdrives ready. Take note: I will be pretty busy the next two to three days, but I will get done what I can as quick as I can get to it. Thank you!
I almost forgot, the laptop is Samsung NP470R5E.

[phillpower2]

See option two here for how to download a Windows 10 ISO to USB.

You can download the latest drivers from here

[COLOR=rgb(44, 130, 201)]NB: If you can, post back here before you do the clean install, have a suggestion that could possibly save you a bit of time and trouble.[/COLOR]

[airjet]

I downloaded all drivers except for all manuals and guides. There appears to be two identical drivers for Qualcomm Atheros WLAN. Same version and size. Can I delete one of them, or do I need both?

[phillpower2]

Don`t worry about that for now.

Do you have your Windows 10 ISO ready to go.

No need for any bold txt, my eyes are working just fine thanks

[Rustys]

Sorry for the interruption

There appears to be two identical drivers for Qualcomm Atheros WLAN.

There are two of then one is 64 bit and the other is 32 bit.

[airjet]

I just downloaded the windows mediacreation tool as an exe. Is it supposed to be an ISO?

[phillpower2]

Did you follow the steps at the second link;

Using the tool to create installation media (USB flash drive, DVD, or ISO file) to install Windows 10 on a different PC (click to show more or less information)

Follow these steps to create installation media (USB flash drive or DVD) you can use to install a new copy of Windows 10, perform a clean installation, or reinstall Windows 10.

[airjet]

The Windows 10 ISO ready to go, I guess. I’ve never dealt with an ISO before.

[phillpower2]

Let`s try a quick way first (it worked for me going 8.1 to 10).

Create a new system restore point.

Make sure that you have the present Windows key written down an kept safe, this in case you get asked for it which you shouldn`t.

Insert the USB ISO into a USB 2.0 port, open the contents.

Bottom of the list of contents should be setup

Right click on and then open setup

Follow the on screen instructions to install Windows 10

Once Windows 10 has been installed, try just installing the chipset drivers then restarting the computer to see what is working using Windows own drivers.

[COLOR=rgb(226, 80, 65)]Important: Do not let Windows install any updates before the chipset drivers have been installed and under no circumstances should any RAID drivers be installed.[/COLOR]

[airjet]

Ok: I don’t have the Windows key handy. It’s not on the laptop case. Where can I find it? What folder do I place the chipset drivers? And, I have no idea what RAID drivers are. Sorry about that.

[phillpower2]

Magical Jellybean (free)

What folder do I place the chipset drivers? And, I have no idea what RAID drivers are. Sorry about that.

Forget this for now and just do the other steps.

[airjet]

I got to the step to open the ISO setup, but it started the Windows 10 process and a small window came up with the message “Modern Setup Host has stopped working”. Windows then closed the program. I was hopeful.