Serious Error i guess it's hardware problem

Collapse
This topic is closed.
X
X
 
  • Time
  • Show
Clear All
new posts
  • umair
    PCHF Member
    • Mar 2020
    • 2

    #1

    Serious Error i guess it's hardware problem

    Hi guys,
    hope u all are fine, need ur help here my pc has been acting weird for almost a week i tried installing new windows of all kinds (xp,7,8,10) to fix this problem my laptop is HP pavilion g6-2319el notebook it has duel graphics adaptor integrated with processor AMD A4-4300m with Radeon hd 7420G.
    graphics drivers were working fine a week ago but suddenly they started showing yellow sign and screen resoultion got fixed on 1280x720 can’t go higher then that in screen resolution click on advance settings show adaptor called (microsoft basic display adaptor)
    i tried installing driver from verious sources to fix this problem first i tried from same offical website of hp i used a year ago (never encountered these kind of problems before)
    all other drivers are working fine accept vga …
    on internet i found out about ram being defacted but when i ran a memory dignostics tool to test ram it came out fine, i even changed ram slot to test.
    i am also getting bsod called ((( system thread exception not handled (atikmdag.sys))))
    when i run directx game it gives me this address being invalid error
  • umair
    PCHF Member
    • Mar 2020
    • 2

    #2
    my minidumps link:
    and system info: speccy

    Edit: external link removed

    Comment

    • phillpower2
      PCHF Administrator
      • Sep 2016
      • 15209

      #3
      Welcome to PCHF umair,

      Helpers having to download stuff from elsewhere is not how it is done I`m afraid.
      1. Copy any dmp files from C:\Windows\Minidump onto the desktop.
      2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.
      3. Upload the zip folder using the Attach button, bottom left of the dialogue input box

      Download MiniToolBox and save the file to the Desktop.

      Close the browser and run the tool, check the following options:

      Flush DNS
      Report IE Proxy Settings
      Reset IE Proxy Settings
      Report FF Proxy Settings
      Reset FF Proxy Settings
      List content of Hosts
      List IP Configuration
      List Winsock Entries
      List last 10 Event Viewer Errors
      List Installed Programs
      List Devices (Only Problems)
      List Users, Partitions and Memory size

      Click on Go.

      Post the resulting log in your next reply.

      Comment

      • phillpower2
        PCHF Administrator
        • Sep 2016
        • 15209

        #4
        Any update umair?

        Comment

        • phillpower2
          PCHF Administrator
          • Sep 2016
          • 15209

          #5
          Thread closed due to lack of any feedback from the OP.

          Comment

          Working...