Can't solve KMOD_EXCEPTION_NOT_HANDLED BSOD

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  • metramaks
    PCHF Member
    • Jan 2025
    • 4

    #1

    Can't solve KMOD_EXCEPTION_NOT_HANDLED BSOD

    My last year built PC keeps getting KMOD_EXCEPTION_NOT_HANDLED BSOD and I canโ€™t figure out the cause. It always seems completely random, happens no matter what Iโ€™m doing (gaming, browsing, working) and can happen 3 times per evening or be fine for a week.
    Hereโ€™s this afternoonโ€™s dump file:

    [ATTACH type=โ€œfullโ€ alt=โ€œ1736686176626.webpโ€]15027[/ATTACH]
  • Malnutrition
    PCHF Moderator
    • Jul 2016
    • 7045

    #2
    Welcome to PCHF

    Speccy Scan.

    [ul]
    [li]Please go here and download Speccy.[/li][li]Install and run the program.[/li][li]Upon Completion:[/li][li]Hit File[/li][li]Publish Snap Shot[/li][li]A link will appear, post that link.[/li][/ul]





    MinitoolboxScan.

    Please download MiniToolBox and save it to your desktop.
    Run the program by right clicking on it and selecting Run as administrator.
    When the program opens Select ALL
    Click Go
    Attach the log or copy and paste.






    Also, download the attached batch file.
    Click Here to do so.
    Unzip to your desktop.
    Right click run as admin.
    This will list your service configuration, and scheduled task.
    When the batch file has completed a new .txt file will appear on your desktop.
    Named PCHF.txt attach that here for us, in your next reply.





    Also, upload minidump files for review please. Attach then here please.

    Comment

    • metramaks
      PCHF Member
      • Jan 2025
      • 4

      #3

      Comment

      • xrobwx71
        PCHF Moderator
        • Mar 2023
        • 1067

        #4
        We also need the MiniToolBox log.
        The minidump.zip is empty.

        Comment

        • metramaks
          PCHF Member
          • Jan 2025
          • 4

          #5
          Yep, missed the message that the items werenโ€™t copied.

          Comment

          • Malnutrition
            PCHF Moderator
            • Jul 2016
            • 7045

            #6
            Iโ€™ll take a look at the dumps, please complete the steps.

            Also, download the attached batch file.
            Click Here to do so.
            Unzip to your desktop.
            Right click run as admin.
            This will list your service configuration, and scheduled task.
            When the batch file has completed a new .txt file will appear on your desktop.
            Named PCHF.txt attach that here for us, in your next reply.

            Comment

            • metramaks
              PCHF Member
              • Jan 2025
              • 4

              #7
              Sure

              Comment

              • Malnutrition
                PCHF Moderator
                • Jul 2016
                • 7045

                #8
                Dump: 011125-8562-01.dmp (11.01.2025 13:30:06)
                Code: 0x1E - KMODE_EXCEPTION_NOT_HANDLED
                Process: System, probably caused by: ntkrnlmp.exe
                FAILURE_BUCKET_ID: 0x1E_c0000096_STACKPTR_ERROR_nt!KiDispatchExceptio n

                [MEDIA=pastebin]2RC245rF[/MEDIA]






                Dump: 011125-8703-01.dmp (11.01.2025 11:44:47)
                Code: 0x1E - KMODE_EXCEPTION_NOT_HANDLED
                Process: csrss.exe, probably caused by: memory_corruption
                FAILURE_BUCKET_ID: MEMORY_CORRUPTION_STRIDE

                [MEDIA=pastebin]az1siwkk[/MEDIA]






                Dump: 011225-8781-01.dmp (11.01.2025 14:18:44)
                Code: 0x1E - KMODE_EXCEPTION_NOT_HANDLED
                Process: System, probably caused by: ntkrnlmp.exe
                FAILURE_BUCKET_ID: 0x1E_c0000096_STACKPTR_ERROR_nt!KiDispatchExceptio n

                [MEDIA=pastebin]8gj641dY[/MEDIA]





                Dump: 011225-9062-01.dmp (12.01.2025 02:46:24)
                Code: 0x1E - KMODE_EXCEPTION_NOT_HANDLED
                Process: csrss.exe, probably caused by: ntkrnlmp.exe
                FAILURE_BUCKET_ID: 0x1E_c0000096_STACKPTR_ERROR_nt!KiDispatchExceptio n

                [MEDIA=pastebin]vM5wyr1D[/MEDIA]





                Third-party drivers in the stack:
                [ul]
                [li]ndis.sys (Network Driver Interface Specification)[/li][li]storport.sys (Storage port driver)[/li][li]stornvme.sys (NVMe storage driver)[/li][/ul]

                Update all drivers, especially:

                https://www.gigabyte.com/Motherboard...port-dl-driver

                [ul]
                [li]Network adapter drivers Realtek Gaming 2.5GbE Family Controller[/li][li]NVMe storage drivers[/li][li]Motherboard/chipset drivers[/li][li]Update BIOS/UEFI firmware to the latest version[/li][/ul]

                Verify system file integrity:

                Run these two commands from elevated command prompt:

                One at a time.
                sfc /scannow
                DISM /Online /Cleanup-Image /RestoreHealth

                [ul]
                [li]Temporarily disable overclocking[/li][li]Perform clean driver re installation of graphics card.[/li][/ul]

                Also update your SSD drive firmware. [COLOR=rgb(243, 121, 52)] 1907GB KINGSTON SKC3000D2048G (SATA-2 (SSD))

                https://www.kingston.com/en/support/...cal/ssdmanager[/COLOR]

                Comment

                • phillpower2
                  PCHF Administrator
                  • Sep 2016
                  • 15209

                  #9
                  Originally posted by Malnutrition
                  FAILURE_BUCKET_ID: MEMORY_CORRUPTION_STRIDE
                  The RAM is not appropriate for your CPU, AMD state here up to 5200MHz/MT/s and if you have EXPO/XMP enabled the RAM will get auto OCd past what the CPU can handle and the PC will become unstable.

                  Disable the OC on the RAM until the PC is stable, once it is manually OC the RAM in the BIOS to 5200MT/s and 1.35V and see how you get on.

                  Comment

                  • Malnutrition
                    PCHF Moderator
                    • Jul 2016
                    • 7045

                    #10
                    Iโ€™ll leave you with @phillpower2 but here are some more suggestions for Cleaning up the machine a bit.

                    Uninstall with GeekUninstaller:

                    qBittorrent

                    Then Click View Microsoft store apps.

                    Remove CoPilot and anything else you do not use.






                    Useless Task to disable:

                    [MEDIA=pastebin]RX4M0sVY[/MEDIA]






                    Useless Services to disable.

                    [MEDIA=pastebin]kn0vdEyK[/MEDIA]

                    Comment

                    • phillpower2
                      PCHF Administrator
                      • Sep 2016
                      • 15209

                      #11
                      Being that the OP has revisited the forum multiple times but chose not to acknowledge either reply this thread will be closed.

                      Comment

                      • phillpower2
                        PCHF Administrator
                        • Sep 2016
                        • 15209

                        #12
                        Received via a DM;

                        Hi! Youโ€™ve closed the topic so I want to thank you here. Sorry for leaving it hanging, shouldโ€™ve replied sooner.
                        Anyway, after the suggested updates Iโ€™m yet to see any crash so thatโ€™s a good thing.
                        Thanks a lot.

                        Comment

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