PC shows 2 volumes on boot, cannot delete the one not in use

[Falcon6]

========================= Event log errors: ===============================
[HEADING=1]Application errors:[/HEADING]
Error: (12/21/2024 04:59:00 PM) (Source: Application) (EventID: 1) (User: )
Description: Event-ID 1

Error: (12/21/2024 04:49:32 PM) (Source: Microsoft-Windows-Defrag) (EventID: 264) (User: )
Description: The storage optimiser couldn’t complete re-trim on (D because: The operation requested is not supported by the hardware backing the volume. (0x8900002A)

Error: (12/21/2024 04:29:16 PM) (Source: Microsoft-Windows-Defrag) (EventID: 264) (User: )
Description: The storage optimiser couldn’t complete re-trim on (D because: The operation requested is not supported by the hardware backing the volume. (0x8900002A)

Error: (12/21/2024 12:56:45 PM) (Source: Application) (EventID: 1) (User: )
Description: Event-ID 1

Error: (12/21/2024 12:32:23 PM) (Source: Microsoft-Windows-Defrag) (EventID: 264) (User: )
Description: The storage optimiser couldn’t complete re-trim on (D because: The operation requested is not supported by the hardware backing the volume. (0x8900002A)

Error: (12/20/2024 10:12:04 PM) (Source: Microsoft-Windows-Defrag) (EventID: 264) (User: )
Description: The storage optimiser couldn’t complete re-trim on (D because: The operation requested is not supported by the hardware backing the volume. (0x8900002A)

Error: (12/20/2024 01:59:28 PM) (Source: Application) (EventID: 1) (User: )
Description: Event-ID 1

Error: (12/19/2024 04:17:51 PM) (Source: Application) (EventID: 1) (User: )
Description: Event-ID 1

Error: (12/18/2024 10:03:26 PM) (Source: Application) (EventID: 1) (User: )
Description: Event-ID 1

Error: (12/18/2024 08:43:17 PM) (Source: Application) (EventID: 1) (User: )
Description: Event-ID 1
[HEADING=1]System errors:[/HEADING]
Error: (12/21/2024 04:59:49 PM) (Source: DCOM) (EventID: 10010) (User: TOMS-PC)
Description: Event-ID 10010

Error: (12/21/2024 03:56:05 PM) (Source: Microsoft-Windows-TPM-WMI) (EventID: 1796) (User: NT AUTHORITY)
Description: The Secure Boot update failed to update a Secure Boot variable with error -2147020471. For more information, please see Secure Boot DB and DBX variable update events - Microsoft Support

Error: (12/21/2024 03:54:05 PM) (Source: EventLog) (EventID: 6008) (User: )
Description: The previous system shutdown at 15:47:54 on 21/12/2024 was unexpected.

Error: (12/21/2024 03:49:55 PM) (Source: Microsoft-Windows-TPM-WMI) (EventID: 1796) (User: NT AUTHORITY)
Description: The Secure Boot update failed to update a Secure Boot variable with error -2147020471. For more information, please see Secure Boot DB and DBX variable update events - Microsoft Support

Error: (12/21/2024 03:47:54 PM) (Source: EventLog) (EventID: 6008) (User: )
Description: The previous system shutdown at 15:44:11 on 21/12/2024 was unexpected.

Error: (12/21/2024 12:57:34 PM) (Source: DCOM) (EventID: 10010) (User: TOMS-PC)
Description: Event-ID 10010

Error: (12/21/2024 12:38:10 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (EventID: 20) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80073d02: 9NCBCSZSJRSB-SpotifyAB.SpotifyMusic.

Error: (12/21/2024 12:30:20 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (EventID: 20) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80073d02: 9NCBCSZSJRSB-SpotifyAB.SpotifyMusic.

Error: (12/21/2024 12:24:18 PM) (Source: Microsoft-Windows-TPM-WMI) (EventID: 1796) (User: NT AUTHORITY)
Description: The Secure Boot update failed to update a Secure Boot variable with error -2147020471. For more information, please see Secure Boot DB and DBX variable update events - Microsoft Support

Error: (12/21/2024 12:22:17 PM) (Source: EventLog) (EventID: 6008) (User: )
Description: The previous system shutdown at 12:17:48 on 21/12/2024 was unexpected.
[HEADING=1]Windows Defender:[/HEADING]
Date: 2024-12-21 16:58:17
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan

Date: 2024-12-21 16:40:17
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan

Date: 2024-12-21 12:42:08
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan

Date: 2024-12-20 22:12:31
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan

Date: 2024-12-18 16:20:36
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan
Event[0]:

Date: 2024-12-12 06:01:03
Description:
Microsoft Defender Antivirus has encountered an error trying to update security intelligence.
New security intelligence Version:
Previous security intelligence Version: 0.0.0.0
Update Source: Microsoft Malware Protection Center
Security intelligence Type: AntiVirus
Update Type: Full
Current Engine Version:
Previous Engine Version: 0.0.0.0
Error code: 0x80072ee7
Error description: The server name or address could not be resolved

Date: 2024-12-12 06:01:03
Description:
Microsoft Defender Antivirus has encountered an error trying to update security intelligence.
New security intelligence Version:
Previous security intelligence Version: 0.0.0.0
Update Source: Microsoft Malware Protection Center
Security intelligence Type: AntiSpyware
Update Type: Full
Current Engine Version:
Previous Engine Version: 0.0.0.0
Error code: 0x80072ee7
Error description: The server name or address could not be resolved

Date: 2024-12-12 06:01:03
Description:
Microsoft Defender Antivirus has encountered an error trying to update security intelligence.
New security intelligence Version:
Previous security intelligence Version: 0.0.0.0
Update Source: Microsoft Malware Protection Center
Security intelligence Type: AntiVirus
Update Type: Full
Current Engine Version:
Previous Engine Version: 0.0.0.0
Error code: 0x80072ee7
Error description: The server name or address could not be resolved

Date: 2024-12-12 06:01:03
Description:
Microsoft Defender Antivirus has encountered an error trying to update security intelligence.
New security intelligence Version:
Previous security intelligence Version: 0.0.0.0
Update Source: Microsoft Malware Protection Center
Security intelligence Type: AntiVirus
Update Type: Full
Current Engine Version:
Previous Engine Version: 0.0.0.0
Error code: 0x80072ee7
Error description: The server name or address could not be resolved

Date: 2024-12-12 06:01:03
Description:
Microsoft Defender Antivirus has encountered an error trying to update security intelligence.
New security intelligence Version:
Previous security intelligence Version: 0.0.0.0
Update Source: Microsoft Malware Protection Center
Security intelligence Type: AntiSpyware
Update Type: Full
Current Engine Version:
Previous Engine Version: 0.0.0.0
Error code: 0x80072ee7
Error description: The server name or address could not be resolved
[HEADING=1]CodeIntegrity Errors:[/HEADING]
Date: 2024-12-21 15:54:52
Description:
Code Integrity determined that a process (\Device\HarddiskVolume3\Users\tford\AppData\Local \Discord\app-1.0.9175\Discord.exe) attempted to load \Device\HarddiskVolume3\Program Files (x86)\RivaTuner Statistics Server\Vulkan\RTSSVkLayer64.dll that did not meet the Microsoft signing level requirements.

Date: 2024-12-19 20:15:54
Description:
Code Integrity determined that a process (\Device\HarddiskVolume3\Users\tford\AppData\Local \Discord\app-1.0.9174\Discord.exe) attempted to load \Device\HarddiskVolume3\Program Files (x86)\RivaTuner Statistics Server\Vulkan\RTSSVkLayer64.dll that did not meet the Microsoft signing level requirements.

[Falcon6]

=========================== Installed Programs ============================

EA app (HKLM...{C2622085-ABD2-49E5-8AB9-D3D6A642C091}) (Version: 12.0.0.0 - Electronic Arts) Hidden
EA app (HKLM-x32...{fb154366-3055-4d3a-908c-8bcfa9fdac9d}) (Version: 13.363.3.5877 - Electronic Arts)
F1® 24 (HKLM...\Steam App 2488620) (Version: - Codemasters)
HD Tune 2.55 (HKLM-x32...\HD Tune_is1) (Version: - EFD Software)
HD Tune Pro version 6.10 (HKLM...{51DCD78D-1075-4207-A6A5-74D87AFF9D86}_is1) (Version: 6.10 - EFD Software)
HWiNFO® 64 (HKLM...\HWiNFO® 64_is1) (Version: 8.16 - Martin Malik, REALiX s.r.o.)
Intel Processor Diagnostic Tool 64bit (HKLM...{EAC7315F-25E1-4F28-B520-D877F3D0D2EA}) (Version: 4.1.9 - Intel Corporation)
Kinect for Windows Speech Recognition Language Pack (de-DE) (HKLM-x32...{898AA67F-99B8-4C7F-9611-B11F98EF6E78}) (Version: 11.0.7413.611 - Microsoft Corporation)
Kinect for Windows Speech Recognition Language Pack (en-AU) (HKLM-x32...{48CEC0A3-AE10-4EE3-AC62-76D3D58792E5}) (Version: 11.0.7400.336 - Microsoft Corporation)
Kinect for Windows Speech Recognition Language Pack (en-CA) (HKLM-x32...{9C5505DA-F9C1-46CB-9F8F-AC38F8EA518A}) (Version: 11.0.7400.336 - Microsoft Corporation)
Kinect for Windows Speech Recognition Language Pack (en-GB) (HKLM-x32...{A0186231-0A8B-455A-8A25-B64AABCC11A6}) (Version: 11.0.7400.336 - Microsoft Corporation)
Kinect for Windows Speech Recognition Language Pack (en-IE) (HKLM-x32...{998D5259-3BED-4710-98FF-D63387B5429E}) (Version: 11.0.7400.336 - Microsoft Corporation)
Kinect for Windows Speech Recognition Language Pack (en-NZ) (HKLM-x32...{07FC9CAD-FCEC-4186-BB83-EF7CCC9372BA}) (Version: 11.0.7400.336 - Microsoft Corporation)
Kinect for Windows Speech Recognition Language Pack (en-US) (HKLM-x32...{8AAA44BB-487E-4D01-AF76-484ACB90DBFE}) (Version: 11.0.7400.336 - Microsoft Corporation)
Kinect for Windows Speech Recognition Language Pack (es-ES) (HKLM-x32...{F49AF755-A5C3-4252-A190-5772B2669C3B}) (Version: 11.0.7400.336 - Microsoft Corporation)
Kinect for Windows Speech Recognition Language Pack (es-MX) (HKLM-x32...{E8F3B154-03CE-4120-8B9D-9E83ED5F3AD7}) (Version: 11.0.7400.336 - Microsoft Corporation)
Kinect for Windows Speech Recognition Language Pack (fr-CA) (HKLM-x32...{7D179500-CA0C-4456-B624-C15876B15F39}) (Version: 11.0.7400.336 - Microsoft Corporation)
Kinect for Windows Speech Recognition Language Pack (fr-FR) (HKLM-x32...{4CC174AA-25BC-46FF-B1E2-13B24AFB6142}) (Version: 11.0.7400.336 - Microsoft Corporation)
Kinect for Windows Speech Recognition Language Pack (it-IT) (HKLM-x32...{969D900A-3481-4A77-B888-D24160D4D727}) (Version: 11.0.7400.336 - Microsoft Corporation)
Kinect for Windows Speech Recognition Language Pack (ja-JP) (HKLM-x32...{EDA8693D-9E82-4FD1-98C8-0DC4F9141E0F}) (Version: 11.0.7400.336 - Microsoft Corporation)
Microsoft Server Speech Platform Runtime (x64) (HKLM...{3B433087-E62E-4BF5-97F9-4AF6E1C2409C}) (Version: 11.0.7400.345 - Microsoft Corporation)
Microsoft Update Health Tools (HKLM...{1FC1A6C2-576E-489A-9B4A-92D21F542136}) (Version: 3.74.0.0 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM...{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
MSI Afterburner 4.6.5 (HKLM-x32...\Afterburner) (Version: 4.6.5 - MSI Co., LTD)
NVIDIA app 11.0.1.184 (HKLM...{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NvApp) (Version: 11.0.1.184 - NVIDIA Corporation)
NVIDIA FrameView SDK 1.4.10624.35034762 (HKLM...{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_FrameViewSdk) (Version: 1.4.10624.35034762 - NVIDIA Corporation)
NVIDIA Graphics Driver 566.36 (HKLM...{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 566.36 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.4.2.6 (HKLM...{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.4.2.6 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.23.1019 (HKLM...{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.23.1019 - NVIDIA Corporation)
RivaTuner Statistics Server 7.3.4 (HKLM-x32...\RTSS) (Version: 7.3.4 - Unwinder)
Speccy (HKLM...\Speccy) (Version: 1.33 - Piriform)
Steam (HKLM-x32...\Steam) (Version: 2.10.91.91 - Valve Corporation)
Ubisoft Connect (HKLM-x32...\Uplay) (Version: 159.1.11430 - Ubisoft)
Update for x64-based Windows Systems (KB5001716) (HKLM...{DA80A019-4C3B-4DAA-ACA1-6937D7CAAF9E}) (Version: 8.94.0.0 - Microsoft Corporation)
Windows PC Health Check (HKLM...{B008D72C-0326-421E-BB2F-98BA5F9DDE9C}) (Version: 4.0.2410.23001 - Microsoft Corporation)
[HEADING=1]Packages:[/HEADING]
Copilot → C:\Program Files\WindowsApps\Microsoft.Copilot_1.1.9.0_neutra l__8wekyb3d8bbwe [2024-12-13] (Microsoft Corporation)
Cortana → C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_4.2308.1 005.0_x64__8wekyb3d8bbwe [2024-12-12] (Microsoft Corporation)
Cross Device Experience Host → C:\Program Files\WindowsApps\MicrosoftWindows.CrossDevice_0.2 4112.22.0_x64__cw5n1h2txyewy [2024-12-14] (Microsoft Windows)
Dev Home → C:\Program Files\WindowsApps\Microsoft.Windows.DevHome_0.1900 .687.0_x64__8wekyb3d8bbwe [2024-12-14] (Microsoft Corporation)
Microsoft 365 (Office) → C:\Program Files\WindowsApps\Microsoft.MicrosoftOfficeHub_18. 2412.1162.0_x64__8wekyb3d8bbwe [2024-12-21] (Microsoft Corporation) [Startup Task]
NVIDIA Control Panel → C:\Program Files\WindowsApps\nvidiacorp.nvidiacontrolpanel_8. 1.966.0_x64__56jybvy8sckqj [2024-12-14] (NVIDIA Corp.)
Spotify - Music and Podcasts → C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.252.442 .0_x64__zpdnekdrzrea0 [2024-12-12] (Spotify AB) [Startup Task]
WindowsAppRuntime.1.2 → C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.2_ 2000.802.31.0_x64__8wekyb3d8bbwe [2024-12-12] (Microsoft Corporation)
WindowsAppRuntime.1.2 → C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.2_ 2000.802.31.0_x86__8wekyb3d8bbwe [2024-12-12] (Microsoft Corporation)
WindowsAppRuntime.1.4 → C:\Program Files\WindowsApps\microsoft.windowsappruntime.1.4_ 4000.1309.2056.0_x64__8wekyb3d8bbwe [2024-12-12] (Microsoft Corporation)
WindowsAppRuntime.1.4 → C:\Program Files\WindowsApps\microsoft.windowsappruntime.1.4_ 4000.1309.2056.0_x86__8wekyb3d8bbwe [2024-12-13] (Microsoft Corporation)
WindowsAppRuntime.1.5 → C:\Program Files\WindowsApps\microsoft.windowsappruntime.1.5_ 5001.311.2039.0_x64__8wekyb3d8bbwe [2024-12-12] (Microsoft Corporation)
WindowsAppRuntime.1.5 → C:\Program Files\WindowsApps\microsoft.windowsappruntime.1.5_ 5001.311.2039.0_x86__8wekyb3d8bbwe [2024-12-13] (Microsoft Corporation)
WindowsAppRuntime.1.6 → C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.6_ 6000.318.2304.0_x64__8wekyb3d8bbwe [2024-12-14] (Microsoft Corporation)
WindowsAppRuntime.1.6 → C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.6_ 6000.318.2304.0_x86__8wekyb3d8bbwe [2024-12-14] (Microsoft Corporation)

========================= Devices: ================================

Name: PCI Simple Communications Controller
Description: PCI Simple Communications Controller
Class Guid:
Manufacturer:
Service:
Device ID: PCI\VEN_8086&DEV_1E3A&SUBSYS_1E3A8086&REV_04\3&115 83659&0&B0
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click “Update Driver”, which starts the Hardware Update wizard.

========================= Memory info: ===================================

Percentage of memory in use: 62%
Total physical RAM: 24534.88 MB
Available physical RAM: 9232.1 MB
Total Virtual: 28502.88 MB
Available Virtual: 5640.41 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:237.83 GB) (Free:116.74 GB) NTFS
2 Drive d: () (Fixed) (Total:931.5 GB) (Free:930.37 GB) NTFS

========================= Users: ========================================

User accounts for \TOMS-PC

Administrator DefaultAccount Guest
tford WDAGUtilityAccount

**** End of log ****

[Falcon6]

had to do it in 2 halves

[phillpower2]

No worries but after looking at the results I suggest that you do a clean install of not just Windows using an ISO but as previously mentioned the system drivers as well.

A Windows reset seldom works out and I feel that they are a waste of time in all honesty.

Can I ask why you did a reset in the first place, were you having problems already, your log shows security problems.

[Falcon6]

had a blue screen loop after a system restore, which was done because windows search didnt work
what do you recommend i do differently this time? i did a completely clean reinstall using a usb drive last time and updated windows as soon as i booted

[phillpower2]

i did a completely clean reinstall using a usb drive

In your OP you said that you had done a reset and in your reply #5 you said;

i chose the option to completely wipe the drives, so yes for the clean data option

I for one am confused because you are now telling us that you did a clean install, you don`t get the Clear data option when you do a clean install, this because the drive gets formatted as part of the process so there is no need for such an instruction from the end user.

As to what I would do;

Download a fresh Windows 10 ISO

Download and save to a seperate flashdrive the MBs chipset, SATA/storage and VGA drivers.

Clean install Windows and the system drivers exactly as previously explained. see below;
Once Windows has been clean installed you must then install first the MBs chipset drivers then the storage/SATA drivers and third the graphics drivers, the drivers can either come from a disk provided by the motherboard manufacturer or downloaded from their site and saved to a flash drive etc, this is a must and Windows should not be allowed to check for updates before it has been done as more often than not Windows installs the wrong drivers or in the incorrect order and this can cause all sorts of problems.

The reason why this procedure is so important, the chipset is what enables the MB to be able to communicate with all the hardware + are the first drivers that Windows looks for on boot.

Going offline now, will check back tomorrow.

[Falcon6]

alright then, ill give that a go when i get the chance, you can close the post now

[phillpower2]

you can close the post now

Thanks for letting us know.