BSOD while gaming

[alebarmor]

Summary
Hello, I’m Lex. I’ve been having problems with my computer for the last month/month and a half. Already last year I had some very similar problems: blue screens. Likewise, they used to pop up when I was playing video games, but every once in a while (extremely rarely) it could also happen without playing games. The frequency of occurrence of these BSODs is not usually too suffocating, but every time I play, one may occur every other day or every three (game days, because if I’m not playing it doesn’t happen). It was not always the same error code, but varied between three or four different ones. After updating some drivers, I managed

[phillpower2]

1. Copy any dmp files from C:\Windows\Minidump onto the desktop.
2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.
3. Upload the zip folder using the Attach button, bottom left of the dialogue input box

[COLOR=rgb(184, 49, 47)]If the computer is a desktop can you post the brand and model name or number of the power supply (PSU).

Download then run Speccy ( free ) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

[COLOR=rgb(44, 130, 201)]Can I ask that you do not quote replies as we have to read the full post to make sure nothing gets missed, thanks.[/COLOR][/COLOR]

[alebarmor]

1. Copy any dmp files from C:\Windows\Minidump onto the desktop.
2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.
3. Upload the zip folder using the Attach button, bottom left of the dialogue input box

[COLOR=rgb(184, 49, 47)]If the computer is a desktop can you post the brand and model name or number of the power supply (PSU).

Download then run Speccy ( free ) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

[COLOR=rgb(44, 130, 201)]Can I ask that you do not quote replies as we have to read the full post to make sure nothing gets missed, thanks.
[/COLOR][/COLOR]

[COLOR=rgb(184, 49, 47)][COLOR=rgb(44, 130, 201)]
Here is what you have asked me for:
[ol]
[li]Minidumps: attached[/li][li]PSU: Seasonic S12II 620W 80 Plus Bronze[/li][li]Speccy: http://speccy.piriform.com/results/v...EDc3lhbyZ4XIEj [/li][/ol]
Thank you.[/color][/color]

[phillpower2]

Due to unforeseen circumstances I cannot be around until tomorrow to look at this for you, hopefully another member will be able to step in and help.

Apologies for the inconvenience.

[alebarmor]

Due to unforeseen circumstances I cannot be around until tomorrow rto look at this for you, hopefully another member will be able to step in and help.

Apologies for the inconvenience.

No apologies are needed. I thank you very much for the simple fact that you are taking care of me. And I am not in too much of a hurry.

Best regards.

[phillpower2]

Thank you for your understanding (y)

Crash dmps first;

Unless an issue is recurring crash dmps more than a couple of days old are of no use I`m afraid, this because updates are constantly being released to address known issues and the issue that you have been having may well have been fixed by a recent update, if we do see the same cause days or weeks etc later we know that the issue has not been fixed so needs investigation.

Only one of the dmps was recent enough to be of any use, Wednesday July 10th crash was caused by UCX01000.sys what it is and how to obtain the latest version of driver is explained here

Just a fyi, unless versed with using Driver Verifier end users should only ever run the program when asked to do so by someone helping them, two reasons for this, Driver Verifier can upset previously stable drivers + the idea behind DV is to flush out problem drivers when no divers at all are being flagged up in any crash dmps.

Now to Speccy;
Power Profile
Active power scheme: Balanced
[COLOR=rgb(226, 80, 65)]Hibernation: Enabled
[COLOR=rgb(184, 49, 47)]Turn Off Monitor after: (On AC Power): 20 min
Turn Off Hard Disk after: (On AC Power): 20 min
Suspend after: (On AC Power): 60 min
Screen saver: Disabled

Disable the worse than useless Hibernation, it not only causes problems but also uses up GBs of your storage space;

To disable Hibernation:

1. The first step is to run the command prompt as administrator. In Windows 10, you can do this by right clicking on the start menu and clicking "Command Prompt
2. Type in “powercfg.exe /h off” without the quotes and press enter. If you typed it in correctly, the cursor will simply start at a new line asking for new input
3. Now just exit out of command prompt

Change the other three to Never, if you are not going to be around turn the PC off, it not only saves power but also prolongs the life of your hardware.
RAM
16,0GB Dual-Channel DDR4 @ [COLOR=rgb(184, 49, 47)]1178MHz

RAM
Memory slots
Total memory slots: 4
[COLOR=rgb(184, 49, 47)]Used memory slots: 3
Free memory slots: 1

You have different specs of RAM and this is bad for a couple of reasons, Ryzen CPUs are notorious for not liking slow RAM and because you cannot enable XMP the RAM is only running at 2356MHz and this is causing a bottleneck with the CPU.

RAM having different Cas latencies also causes stability issues.
Driver Booster Scheduler
Driver Booster SkipUAC (lordk)
Driver Booster Update

Complete snake oil and you need to get rid of it asap, for as to why see my canned info below;
Once Windows has been installed, you install the necessary drivers for the MB and other hardware and then leave well alone, drivers should not be allowed to auto update and you should never update any driver/s unless the new drivers are intended to resolve a specific issue that you are having, installing new drivers unnecessarily can actually cause you the very issues that any new drivers are intended to resolve and uninstalling the new drivers may not resolve the problem/s that installing the new drivers has caused.

Depending on priority it can take many months before the driver provider releases any fix and depending on the age of the hardware or software concerned they sometimes do not even bother or may have already announced an end of support.

The exact same policy applies to the BIOS, do not update it unless it is advised by the manufacturer of the hardware or alternatively if it is to allow for a CPU upgrade.[/COLOR][/COLOR][/COLOR][/COLOR]

[alebarmor]

Good evening, phillpower2.

After reading your reply, I made the decision to remove the third RAM module, and keep the two 4GB modules I had originally, and I also updated the BIOS and physically cleaned my PC (to see if I had anything visible from the outside that wasn’t right and to remove some dust).

I have also taken care to check for updates to get the UCX01000.sys driver to the latest version, via Windows Update, as it says in the link you sent me. And thanks for the information on Driver Verifier. As you may have seen, it did cause one of the BSODs I shared in the zip, although it’s an isolated case from the rest.

Getting back to the RAM issue, I did two gaming sessions with my friends with Sea of Thieves. The first session was great, but during the second I had two crashes, and a BSOD. I checked the two crashes in the game, and analysing them with WinDbg I realised that they were RAM pointer access problems, and the BSOD I got was a DRIVER_IRQL_NOT_LESS_OR_EQUAL. Unfortunately, I don’t have a BSOD minidump, as I got stuck at 0% for a very long time and had to press power once to turn it off. When I looked for the minidump (or MEMORY.dump update) I couldn’t find the new thing. I don’t know if I was right or wrong. After this, and looking for some information, I took the initiative to do a MemTest86, and it seems that I had three errors during the test (when from what I understand it should be zero). Could this mean that I have some RAM module that I should change, and explain the problems I had?

I also got rid of Driver Booster, and the Hibernation issue.

Thanks for your help!

[phillpower2]

After reading your reply, I made the decision to remove the third RAM module, and keep the two 4GB modules I had originally, a

The RAM is not appropriate for your CPU, AMD state here up to 2933MT/s and if you have DOCP/EXPO/XMP enabled the RAM will get auto OCd past what the CPU can handle and the PC will become unstable.

You are welcome.

[alebarmor]

The RAM is not appropriate for your CPU, AMD state here up to 2933MT/s and if you have DOCP/EXPO/XMP enabled the RAM will get auto OCd past what the CPU can handle and the PC will become unstable.

You are welcome.

So what would you recommend me to do?

[phillpower2]

You have already found RAM errors and 8GB of RAM is not enough for gamers so I would suggest getting yourself a minimum of two 8GB sticks of appropriate RAM, you should check the MBs memory support information for what they list as 3000Mhz for Pinnacle Ridge CPUs

Something to keep in mind for the future, a CPU must be compatible with a MB whereas the RAM has to be compatible with both the CPU and the MB, this because a MB can be compatible with faster CPUs than the one in your list of parts and MB manufacturers often state RAM speeds that far exceed that which any compatible CPU can handle, this is misleading at the least or dishonest at worst.

Polite reminder;

[COLOR=rgb(44, 130, 201)]Can I ask that you do not quote replies as we have to read the full post to make sure nothing gets missed, thanks.
[/COLOR]

[COLOR=rgb(44, 130, 201)][/color]

[alebarmor]

I’ll try to find 2x8GB or 2x16GB then. I understand that a DDR4-3200 will not be able to run it at maximum speed, but I imagine that I can soon upgrade my CPU, which is already six years old (I will have to see the compatibility with my motherboard as well).

Thousand thanks for your help.

[phillpower2]

For now what you could do, disable XMP and manually OC the 3200MHz RAM to 2933MHz, this may even sort out the memory errors that you mentioned.

You are welcome and let us know if there is anything else we can help you with.

[phillpower2]

Being that the OP revisited the forum but required nothing further the thread will be marked and closed.