Win 10 freezes or crashes seemingly random

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  • BlueSpider
    PCHF Member
    • Jul 2024
    • 20

    #1

    Win 10 freezes or crashes seemingly random

    My PC freezes or restarts, apparently arbitrarily.
    This issue persists for about 2 - 3 weeks now.

    The first time it happend was while playing No Man’s Sky, Path of Exile or Ale & Tale Tavern.

    Since then I have updated my graphic drivers which resultet in at least Ale & Tale not crashing anymore - I haven’t tested the other two games.

    But now, since I updated the graphic driver a week ago, It started crashing the Unreal Engine editor.
    My PC itself is about 5 years old and had never had any other noticeble issues.

    The only two things showing in the Event Viewer are: DistributedCom 10016 (which is always shown after rebooting the PC as a warning) and sometimes Error TPM-WMI 1796 and Error Service Control Manager 7031 and 7023 (these are the only two event ID that occur close tho the DistributedCom 10016).

    The result is either one of the following two:
    [ol]
    [li]The PC is still running, but Mouse, keyboard and headphones (all Logitech) are turned off, so nothing can be done but hard reset.[/li][li]The PC restarts without any prior notice.[/li][/ol]

    Speccy Snapshot:


    I would be very glad if someone could help me with this.
    Thank you very much in advance.
  • veeg
    PCHF Director
    • Jul 2016
    • 8982

    #2
    Let me get you some help.

    @Bastet

    Comment

    • Bastet
      PCHF Member
      • Aug 2016
      • 1515

      #3
      Right click on start & choose powershell/terminal with admin & type/copy & paste these cmds one at a time then click Enter:
      Code:
      SFC /SCANNOW
      DISM /Online /Cleanup-Image /StartComponentCleanup 
      DISM /Online /Cleanup-Image /RestoreHealth
      SFC /SCANNOW
      Yes the Sfc cmd is run twice.

      Comment

      • BlueSpider
        PCHF Member
        • Jul 2024
        • 20

        #4
        ok, thank you. I’m doing it now.
        Is there anything I need to do afterwards?

        Comment

        • BlueSpider
          PCHF Member
          • Jul 2024
          • 20

          #5
          It finished.

          Comment

          • Bastet
            PCHF Member
            • Aug 2016
            • 1515

            #6
            What was the outcome? Did it complete without any errors showing, did it find & fix anything or did it fail?

            Comment

            • BlueSpider
              PCHF Member
              • Jul 2024
              • 20

              #7
              It seems it has found some corrupted files and fixed those. BEsides that It seems to have finished.
              The only thing I notice is that componen cleanup had two bars, of which one only reached 10%, while teh second one reached 100%

              Comment

              • BlueSpider
                PCHF Member
                • Jul 2024
                • 20

                #8
                I’m sorry for the late reply. I just noticed that you had answered almost 50 minutes ago.
                even though I’m actively reloading the page every five to ten minutes, it seems that I’ve overlooked your reply and the page itself doesn’t seem to update itself if there’s a new message.

                I’ll try to reply to you in a more timely manner, but for the aforementioned reason, I might not be able to.
                I hope this won’t cause an issue.

                Comment

                • Bastet
                  PCHF Member
                  • Aug 2016
                  • 1515

                  #9
                  I too see that - 10% then another bar to 100%. I don’t worry about it as long as it completes.
                  I would now check to see if the original problem has been fixed.

                  Comment

                  • BlueSpider
                    PCHF Member
                    • Jul 2024
                    • 20

                    #10
                    ok, I’ll try to reproduce the error and I’ll write to you again with an update.

                    Comment

                    • BlueSpider
                      PCHF Member
                      • Jul 2024
                      • 20

                      #11
                      This time I got an actual bluescreen. I attached the Errors and warnings shown in the Event viewer, in case that helps.

                      Comment

                      • Bastet
                        PCHF Member
                        • Aug 2016
                        • 1515

                        #12
                        What error did the blue screen give?

                        Comment

                        • BlueSpider
                          PCHF Member
                          • Jul 2024
                          • 20

                          #13
                          I can’t say, as I wasn’t fast enough to read it before it restarted. I’ll try to reproduce it again now. If it happens I’ll try to make a photo of it.

                          Comment

                          • Bastet
                            PCHF Member
                            • Aug 2016
                            • 1515

                            #14
                            Thanks.

                            Comment

                            • BlueSpider
                              PCHF Member
                              • Jul 2024
                              • 20

                              #15
                              This time it just restarted without a bluescreen again. Here are the event viewer logs. I’ll try again and see if I can get a bluescreen.
                              (this happened while playing No Mans Sky, in case that is of importance).

                              Comment

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