Major USB port issues

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  • sewp
    PCHF Member
    • Dec 2023
    • 3

    #1

    Major USB port issues

    Hey there, Iโ€™m new to this site but I need some serious help/advice.
    (sorry if Iโ€™m in the incorrect Tag or whatever, I just need some help)

    Iโ€™m currently experiencing major problems related to my PCs USB ports and I cant figure out the cause
    Itโ€™s a pretty wacky desktop PC owned by my dad which he built which includes:
    • AMD Ryzen 5 2600X Six-Core Processor 3.60 GHz
    • 16GB of RAM- NVIDIA GeForce GTX 1650 SUPER- ASRock B450M Pro4-F
    • Windows 10 Pro 10.0.19045 Build 19045
    • Latest NVDIA Drivers
    • the keyboard/mouse Iโ€™m using are a razer blackwidow V1 and a Glorious model I

    (I can provide more specs if needed)

    So the problem is related to the USB ports, my mouse and keyboard randomly โ€œbreakโ€ while doing literally anything, this can range from my mouse straight up dying completely until I plug it in again or the DPI of my mouse going nuts, reaching an insane amount that basically makes the mouse unusable, also requiring me to re-insert it into the USB socket. Similar things happen to my keyboard, keys staying pressed in, the keyboard disconnecting randomly, it usually gets fixed by pluging the device in again.

    Iโ€™ve tried most things; switching ports, switching from indirect to direct connection to the motherboard (trough monitor USB inputs), windows optimization, updated drivers and a bunch of other things. None of these things provided a permanent solution. Also the problems donโ€™t occur when I use the devices on a different PC.

    Since I need this PC on a daily basis and use it for work, school and gaming this makes it a very big and annoying problem which makes using the PC unbearable and doubles the time needed for most simple tasks, also ruining my performance in any competitive environment.

    So what I really need help with is deciding what to do next, I donโ€™t have the money for a new PC in the coming 6 months, I could ask my dad for one but he most likely wont help out. If anyone has any things I could try to fix it that donโ€™t require me losing all the data on the PC that would be very much appreciated.
  • veeg
    PCHF Director
    • Jul 2016
    • 8982

    #2
    Hello

    Have you checked your device manager for errors ?

    Comment

    • Bruce
      PCHF Moderator
      • Oct 2017
      • 10702

      #3
      And those keyboard and mouse, are they USB or wireless connected?
      Have you tried another keyboard/mouse to test that theory?

      Letโ€™s get your complete PC specs.
      Get Speccy; Speccy - Download Builds
      In Speccy, click File > Publish Snapshot (hit Yes if prompted to proceed with publish) > Copy to Clipboard > Close.
      Now you can paste that link into your next post.

      Speccy doesnโ€™t show the Power Supply Unit so, if a Desktop PC, list the make/model of the PSU.

      Is Speccy safe?

      Comment

      • sewp
        PCHF Member
        • Dec 2023
        • 3

        #4
        Originally posted by Bruce
        And those keyboard and mouse, are they USB or wireless connected?
        Have you tried another keyboard/mouse to test that theory?

        Letโ€™s get your complete PC specs.
        Get Speccy; Speccy - Download Builds
        In Speccy, click File > Publish Snapshot (hit Yes if prompted to proceed with publish) > Copy to Clipboard > Close.
        Now you can paste that link into your next post.

        Speccy doesnโ€™t show the Power Supply Unit so, if a Desktop PC, list the make/model of the PSU.

        Is Speccy safe?
        both the keyboard and mouse are connected using USB, I havenโ€™t tried other keyboards or mice
        heres the full specs: http://speccy.piriform.com/results/v...HXubB4Lmk0jFTb

        Comment

        • sewp
          PCHF Member
          • Dec 2023
          • 3

          #5
          Originally posted by veeg
          Hello

          Have you checked your device manager for errors ?
          I just did, I canโ€™t find any specific errors

          Comment

          • Bruce
            PCHF Moderator
            • Oct 2017
            • 10702

            #6
            And the make/model of the power supply unit too please.
            You may have to take off the side cover to see the sticker on the PSU.

            A quick burrow of another mouse (neighbour, family, friend, work) would allow us to eliminate the USB devices themselves as the cause rather than the USB ports.

            Some other quick tests - reboot the PC into Safe Mode and see if the mouse/kb still misbehaves.
            And create another user account and sign in under that profile to see if things improve.

            And from the Speccy report, your C:\ drive is very low on space, reclaiming some of that may also help.
            There have also been 4 BIOS releases (the latest still in Beta) for that mobo. AMD recommends they not be used on systems with a Pinnacle processor, yours is a Pinnacle Ridge, so not sure if they are different. But I see your current BIOS version is also not recommended, if indeed Pinnacle is the same as Pinnacle Ridge.

            Comment

            • Bruce
              PCHF Moderator
              • Oct 2017
              • 10702

              #7
              @sewp - any news?

              Comment

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