PC Audio reconnecting constantly while playing

[escurtel]

Hello,

I made a post about this same issue a while ago and closed it thinking that I fixed it, well… I didn’t.

I’ve been dealing with this audio problem for months that I still haven’t been able to solve or identify the root cause of.

The audio issue involves the audio device disconnecting for a few seconds and then reconnecting.

This happens randomly and doesn’t follow a pattern. I’ve never experienced this error outside of a videogame, not while listening to music, watching videos, etc.

I’ve tried various output devices, connected them to both the front and rear panels, to the monitor… The problem continues to occur. I’ve even reformatted my computer, but it still persists. Of course, I have also tried performing a clean installation of drivers recommended by the manufacturer of my motherboard.

Thank you very much, and I hope someone can help me.

Specs:

Intel(R) Core™ i5-10400F CPU @ 2.90GHz 2.90 GHz

Geforce RTX 2060

16 GB RAM

Force Series™ MP510 480GB M.2 SSD

Windows 10

[veeg]

Hello

Try this and see if it helps..

https://support.microsoft.com/en-us/topic/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files-79aa86cb-ca52-166a-92a3-966e85d4094e

[escurtel]

Hello again, just so you know, yesterday I clean-installed Windows 10, and I’m still experiencing the same issue. I just used the SFC command, rebooted, and the problem is still there. It’s strange because games don’t show any performance issues; it’s just the audio that cuts out. Thanks

[veeg]

Ok let me get more help.

@xrobwx71

[xrobwx71]

When you say clean installed Windows:
Did you download the Windows ISO and make a bootable USB and installed it that way?

Did you install it from the recovery drive or the manufacturers version of the Windows ISO?

[escurtel]

I used installation media tool from Windows to create a bootable USB, then I deleted all partitions and installed Windows from 0.

[xrobwx71]

Did you test your issue before installing anything else? If so, for me, that rules out software.

Have you installed anything since the clean install?

Let’s do this: Publish a Speccy,

Download Speccy here

[HEADING=3]To publish a Speccy profile to the Web:[/HEADING]
[ol]
[li]In Speccy, click File, and then click Publish Snapshot.[/li][li]In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.[/li][li]Speccy publishes the profile and displays a second Publish Snapshot dialog box. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.[/li][/ol]
[COLOR=rgb(184, 49, 47)]Also include your full PSU specs, make,model,rating.[/COLOR]

[escurtel]

I installed NVIDIA Drivers, Realtek drivers from my motherboard page and then Cyberpunk 2077 to test the audio.
Since the clean install I have installed some basic software: Spotify, web browser, 7-zip, Logitech GHUB, speccy

After that I did this to try to solve the problem, but it didn’t work: https://pchelpforum.net/t/short-brea...76/post-182223

Here is the snapshot: http://speccy.piriform.com/results/R...EDdyoIorfztmoa

Thank you.

[escurtel]

I’m sorry, here is the PSU specs: Corsair CV Series CV650 650W 80 Plus Bronze

[xrobwx71]

Uninstall GHUB with Geekuninstaller. Reboot and test. You can re-install it later.

[escurtel]

I uninstalled it and the problem still happens.

Just to show better this is what happens with my headphones while the problem is happening (old video, now I have realtek drivers):

[MEDIA=youtube]zToCDlndvX0[/MEDIA]

[xrobwx71]

Ok, download DDU follow all directions to remove the Nvidia drivers.

Re-install Nvidia drivers with this tool, NVCleaninstall. Uncheck everything except the drivers.

reboot and test.

[escurtel]

Hi, this didn’t work, so I cleared my CMOS and secure-erased the SSD through the ASUS BIOS and atleast for now, it seems to be fixed.

Thank you very much for trying to help.

[xrobwx71]

Ok, Thanks for letting us know.