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firefox being my browser , i click on my 'msn home page and the logo and upper menu comes up but it stops there .. by pulling up 'bookmarks i can get 'youtube and videos , but they will only play a 'min. and then shut down .. i surf the net and play vids , thats about it , im 74 with a stroke recently and my pc knowledge is kaput , never before seen something like this .. eh β¦ oh yes by pulling up βPCβ help on bookmarks i was able come here and post .. just saying
thanks in advance .. steven
Sorry but you have post on a tech forum asking for help but have provided zero information about your computer or it`s hardware, this makes it impossible for anyone to even hazard a guess as to what is going on.
Is the computer a custom build or brand name such as Dell or HP, if a brand name provide the model name or series number (not serial) if a custom build post the brand and model name or number for the following:
CPU
MB
RAM (including the amount)
Add on Video Card if one is used
PSU (power supply unit)
Providing these details will enable folk to better help you.
So other can assist let get a speccy report.
[COLOR=rgb(243, 121, 52)]Do not forget to post the make and model of the PSU if this is a desktop.
Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.
To publish a Speccy profile to the Web:
In Speccy, click File, and then click Publish Snapshot.
In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.
Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
Letβs see if there are any error message that can be pulled by the MinitoolBox.
Download MiniToolBox and save the file to the Desktop. Right click on the file and select Run as Admin
Close the browser and run the tool, check the following options.
Select all
Click on Go.
copy and paste the contents of the file called MTB.txt in your next post.[/COLOR]
Download and run KillEmAll
Unzip it to your desktop.
Right click run As admin.
This will kill all non essential processes.
Including your browser, so save anything you are working on prior to running the tool.
Let us know if there is any change in the issue after using killemall.
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