recovering an abandoned laptop, bitlocker issues

[Ranch_44]

I’ve inherited a Dell Latitude 7430 with W10 that has Bitlocker installed. I have no documentation at all, so no recovery passwords.

I want to format and re-install Windows with no Bitlocker. I’ve gone to BIOS and made the USB with the install the first boot option, and that works. But when following the prompts to install, when I am asked what drive to format the option area is empty. It suggests loading drivers.

I have gone to Command Prompt and am able to see the C: drive and it’s four partitions there.

I can see the Bitlocker ID in Command Prompt but the password does not display.

I’m at a loss how to get Windows to install. Help? Please?
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[PeterOz]

Sorry we can’t help bypass security issues on computers
@veeg @Rustys

[veeg]

Hello

We have some rule changes here lately, So bear with us please..

[Bruce]

Forum Rule 13

1. We will not assist with recovery of or figuring out of PINs or 2FA codes for any reason.

you could always replace the drive.
it would be a good chance to go SSD if not already, and increase capacity, plus ensure there is no crap or issues on the current drive.

looks like the 7430 range is not even a year old yet so worth the resources.

the whole idea behind BitLocker is to stop access to the drive if the laptop is ‘stolen’.
obviously not in this case, but BitLocker doesn’t know that.

[Bruce]

@veeg - any clarity?

[Rustys]

Following instructions on SEVERAL forums closed