Probably another tpm2 issue

[Steve_Stacey]

Thanks again. I think I misread the advice in post 10. I thought that was a link to specific BIOS download for Win 11, whereas it’s just BIOS for Mb. I’m not sure how my existing BIOS can support Win 11 “by default”, when PC Health Check generated the message about missing tmp2 etc?

[PeterOz]

I thought that was a link to specific BIOS download for Win 11

It is
Phillpower2 linked you to the latest bios update which supports Win 11.
Before using the ASUS CrashFree BIOS 3 utility, rename the BIOS file in the removable device into TH310MP2 .CAP.

From page 2.1 here Click on me

Ideally like to upgrade to Win 11.

Why

[Steve_Stacey]

Thanks. Having loads of issues with Win 10, painfully slow on start up , crashes all the time. If you don’t use it for a few weeks, takes ages to start up.

[Rustys]

See if this site shows the correct motherboard correctly since your image does not state the R2.0

https://www.asus.com/supportonly/tuf%20h310-plus%20gaming/helpdesk_download/

You are running two anti-virus at the same time which will cause slowness.
Antivirus
Norton 360
Antivirus: Enabled
Virus Signature Database: Up to date

McAfee®
Antivirus: Enabled
Virus Signature Database: Up to date

https://www.bleepingcomputer.com/forums/t/693559/running-two-avs/

Ever Since Windows 8 it has included Windows Defender which is an all-in-one anti-virus and firewall that uses less memory that most add ons.

Would also suggest getting more RAM.

RAM 8.00GB Single-Channel DDR4 @ 1197MHz (16-16-16-39)

You need to get a matching stick of RAM so that you get dual channel single channel RAM bottlenecks both the CPU and GPU, note the way that nearly all of your RAM has been used up.

[COLOR=rgb(243, 121, 52)]Do not forget to post the make and model of the PSU if this is a desktop.
[/COLOR]

[COLOR=rgb(243, 121, 52)]
Still have not posted the PSU information.[/color]

[phillpower2]

Phillpower2 linked you to the latest bios update which supports Win 11.

Thanks Peter (y)

Confused me (64), as there was no R2.0 on motherboard

You most likely cannot see it because it looks to be obscured in your pic ? see edited version of your pic below;

The BIOS has to be upgraded or you will not be able to install Windows 11, it is a prerequisite.

[Steve_Stacey]

Hi again

1. Yep, will (hopefully) upgrade BIOS first. 2. No idea why Mb version is obscured. Bit of a pain getting tower out, as small bedroom, next to wall etc. What do I do if it’s just not shown? 3. Sorry no PSU. Will provide when I get home tomorrow. 4. Norton still active. Ditched it for McAfee a year ago. Somehow subscriptions must have overlapped. 5. Noted re RAM.

Many thanks

[Rustys]

1. Norton still active. Ditched it for McAfee a year ago. Somehow subscriptions must have overlapped.

Not at the system that has the links that will uninstall them properly. @phillpower2

1. Yep, will (hopefully) upgrade BIOS first. 2. No idea why Mb version is obscured. Bit of a pain getting tower out, as small bedroom, next to wall etc. What do I do if it’s just not shown?

Could end up having an expensive doorstop.

Also looking at the image there is some dust that need to be cleaned out which will also cause the system to overheat and run slowly.

Get some cans of compressed air and blow the system clean. Make sure the system is powered off and unplugged. Remove the battery if a laptop if the battery can be removed.

Read the instruction on the can. Spray in short burst and when the can start to feel cool to the touch switch to a different can. After they warm up to room temp, they work fine.

Do this in a well-ventilated room or outside this way the dust does not settle all over the inside furniture or worse you or someone inhaling it.

Do NOT turn the cans upside down, turn the system. Remove the battery and blow that our as well.

NOTE: You take the chance of wrecking the bearings of fans with the compressed air. Compressed air can actually accelerate the fans beyond their rated speeds and damage them, if you are cleaning them out with air, it is often recommended to hold the blades in place with a toothpick or other non-conducive material.

NOTE: Do not use a vacuum to clear the dust they can cause a static discharge and end up toasting the system or a components. There are also jumper on the boards that could be sucked off and then the system would be bricked.

Clean the keyboard
Put the with the laptop facing down then gently rub your hand back and forth over the keys this will knock some of the larger pieces out. Then place the system on its side and blow the keys (remember to use short burst like before) starting from the top working you way down. Heat form portable computers is released through the keyboard.

[phillpower2]

It could just be the way that your pic can be viewed on the forum.

Regarding the multiple AVs;

If any AV product that you have is a paid for version you should always make sure that you have a copy of the product key kept somewhere safe just in case you ever wish to reinstall it.

McAfee product removal tool (MCPR) here

Norton uninstall info here

Once any other AVs have been correctly uninstalled, resterat, check to see if Windows Defender has auto enabled and allow it to update and carry out a full scan of your computer.

Once done, restart, test by using the computer as you normally would, post back with the requested PSU info etc.

[Steve_Stacey]

I used the compressed air (after photo). How “crooshal” is the psu in the scheme of things? (Now that system has been analysed and interrogated to the nth degree)

[Rustys]

How important is your computer to you both data and hardware.

If the PSU is not powerful enough and or is starting to show wear form age and or various other reasons.

https://support.lumion.com/hc/en-us/articles/360003476773-Which-power-supply-do-you-need-

Lets say just because you have a 400-watt PSU doesn’t mean that it can do that and or the GPU that you may have requires a 600-watt PSU.

[Steve_Stacey]

Hi

Update. 1. Have removed Norton with the tool-thanks. 2. Mb version-yep nothing visible that I can see. Not obscured, somehow obliterated. There’s also a chip soldered horizontally, so not sure if that’s covering anything? 3. PSU only sticker I can find is one on outside of case. There is no power block and nothing else I can see inside case.

Provided more images to illustrate.

Cheers

[Steve_Stacey]

All I can find on PSU.

https://www.corsair.com/uk/en/p/psu/cp-9020170-uk/vs-series-vs450-450-watt-80-plus-white-certified-psu-uk-cp-9020170-uk

[phillpower2]

VS = Value Series which = complete junk that should never have been used anywhere near an add on GPU.

[Steve_Stacey]

As the guy said on Fargo (favourite film), that don’t sound too good for me then???

[Steve_Stacey]

Hi again

I’ve read the BIOS update process on the link provided-many thanks. The only thing that confuses me is the part about restoring default BIOS settings to ensure stability etc. Can you run that past me in laymen’s terms.

Cheers