Please help daft old lady

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  • Sr_K
    PCHF Member
    • May 2023
    • 24

    #16
    Originally posted by PeterOz
    We all have to learn
    To be clear
    Can you still see your videos on Doodly?
    Bless you. I still have my videos in Doodly, but I have to export them which prepares them for use and stores them on my computer. I go to YouTube and press the icon to film or upload video. I press upload video, and then the videos come up (left hand strip). I press the video I want to upload and it goes from my laptop to YouTube. I then follow instructions to publish.

    Trouble is, I no longer have videos stored on my computer. The โ€œvideosโ€ file is empty and when I tried to re-export a video from Doodly it still remains empty. The videos button just comes up โ€œempty fileโ€ or something.

    Comment

    • PeterOz
      PCHF Technical Response Team
      • Mar 2021
      • 4181

      #17
      Check the doodly video I linked to and see if it is the way you have been doing it.
      Could it be exporting to somewhere else on your laptop.
      Download Agent Ransack Click on me and install.
      Run Agent Ransack and in the search put in the name of one of your videos.
      Let it search your computer.

      Comment

      • Sr_K
        PCHF Member
        • May 2023
        • 24

        #18
        Originally posted by PeterOz
        Check the doodly video I linked to and see if it is the way you have been doing it.
        Could it be exporting to somewhere else on your laptop.
        Download Agent Ransack Click on me and install.
        Run Agent Ransack and in the search put in the name of one of your videos.
        Let it search your computer.
        Ah. I clicked on Doodly as you said and this is how it is done. Give me a minute or more and I will install the Agent Ransack thing.

        Comment

        • PeterOz
          PCHF Technical Response Team
          • Mar 2021
          • 4181

          #19
          Originally posted by Sr K
          he videos button just comes up โ€œempty fileโ€ or something.
          empty file or something is not good enough.
          When searching for answers we need to know the exact error message.

          Comment

          • Sr_K
            PCHF Member
            • May 2023
            • 24

            #20
            Originally posted by PeterOz
            empty file or something is not good enough.
            When searching for answers we need to know the exact error message.
            Ok. I went back over in order to get the exact information. I went to upload on to YouTube. I pressed โ€œselect files.โ€ The left hand selection came up. Curiously, โ€œdownloadsโ€ came up first. I then clicked โ€œvideo.โ€ It came up empty and said โ€œNo items match your search.โ€ The box at the top said โ€œ>this PC> videosโ€

            Perhaps you will not be able to help me. I am really sorry, but I canโ€™t afford Agent Ransack.

            Comment

            • PeterOz
              PCHF Technical Response Team
              • Mar 2021
              • 4181

              #21
              Originally posted by Sr K
              canโ€™t afford Agent Ransack.
              It is free

              Comment

              • PeterOz
                PCHF Technical Response Team
                • Mar 2021
                • 4181

                #22
                On the install screen pick either 30 day trail or
                Lite = free. I use the lite version

                [ATTACH type=โ€œfullโ€]11993[/ATTACH]

                Comment

                • Sr_K
                  PCHF Member
                  • May 2023
                  • 24

                  #23
                  Originally posted by PeterOz
                  It is free
                  I thought it was $69 a month. I will install the free one. Sorry.

                  Comment

                  • xrobwx71
                    PCHF Administrator
                    • Mar 2023
                    • 1059

                    #24
                    Originally posted by Sr K
                    Sorry.
                    No need for apologies. Relax and have fun learning!

                    Comment

                    • Sr_K
                      PCHF Member
                      • May 2023
                      • 24

                      #25
                      Originally posted by xrobwx71
                      No need for apologies. Relax and have fun learning!
                      Tbh I am a bit upset right this minute. I have downloaded Agent R, then installed and downloaded the lite and installed and downloaded โ€ฆand so on.. I canโ€™t figure out how to use it. Well, in short I have had to contact their support to ask them to tell me how to use it after all this downloading and installing. I will have to get back to you when their support has told me what all this downloading and installing is all about (different names) and how I use it. Thank you so much for helping me. I will let you know when I have managed to do more installing and downloading and how to use it. Then Iโ€™ll see if I can find a file.

                      Comment

                      • PeterOz
                        PCHF Technical Response Team
                        • Mar 2021
                        • 4181

                        #26
                        Are you talking about agent ransack ?

                        Comment

                        • PeterOz
                          PCHF Technical Response Team
                          • Mar 2021
                          • 4181

                          #27
                          On the page I gave you for Agent Ranck click on download - if you have done this do not do it again.
                          [ATTACH type=โ€œfullโ€ width=โ€œ251pxโ€]11996[/ATTACH]
                          You then run the file and you should get this screen
                          [ATTACH type=โ€œfullโ€ width=โ€œ453pxโ€]11997[/ATTACH]
                          Pick Lite and click ok.
                          On the last screen tick the box to run.
                          It will open to this
                          [ATTACH type=โ€œfullโ€]11998[/ATTACH]

                          Comment

                          • Sr_K
                            PCHF Member
                            • May 2023
                            • 24

                            #28
                            Originally posted by PeterOz
                            On the page I gave you for Agent Ranck click on download - if you have done this do not do it again.
                            [ATTACH type=โ€œfullโ€ width=โ€œ251pxโ€ alt=โ€œRansack 1.PNGโ€]11996[/ATTACH]
                            You then run the file and you should get this screen
                            [ATTACH type=โ€œfullโ€ width=โ€œ453pxโ€ alt=โ€œRansack.PNGโ€]11997[/ATTACH]
                            Pick Lite and click ok.
                            On the last screen tick the box to run.
                            It will open to this
                            [ATTACH type=โ€œfullโ€ alt=โ€œRansack 2.PNGโ€]11998[/ATTACH]
                            Originally posted by PeterOz
                            On the page I gave you for Agent Ranck click on download - if you have done this do not do it again.
                            [ATTACH type=โ€œfullโ€ width=โ€œ251pxโ€ alt=โ€œRansack 1.PNGโ€]11996[/ATTACH]
                            You then run the file and you should get this screen
                            [ATTACH type=โ€œfullโ€ width=โ€œ453pxโ€ alt=โ€œRansack.PNGโ€]11997[/ATTACH]
                            Pick Lite and click ok.
                            On the last screen tick the box to run.
                            It will open to this
                            [ATTACH type=โ€œfullโ€ alt=โ€œRansack 2.PNGโ€]11998[/ATTACH]
                            Hi, Thank you so much for continuing to help me. I was waiting for Agent Ransack support to get back, but a chap told me there is no support for the free lite program. When I did all that downloading and installing I couldnโ€™t figure out how to โ€œrun the program.โ€ I will go on there and see if I can figure it out. If I do then I will follow the instructions you have left me with. You are being so patient. I appreciate this more than I can say.

                            Comment

                            • PeterOz
                              PCHF Technical Response Team
                              • Mar 2021
                              • 4181

                              #29
                              On firefox click the 3 lines top right hand corner
                              in the dropdown list you will see downloads
                              click on that
                              double click on agent ransack file.
                              You might even find your videos in downloads

                              Comment

                              • PeterOz
                                PCHF Technical Response Team
                                • Mar 2021
                                • 4181

                                #30
                                If you think you have installed it.
                                Click on start
                                Type Agent ransack
                                It should be at the top of the list
                                click that to run

                                Comment

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